Here we go again True image 2016 will not run on Windows 10
Hi i bought true image a little while ago to use on my Windows 10 64 bit computer and i had a nightmare to get it to work.
When i tried to run it it gave me the option to rebuild after i tried this Acronis support told me to a repair but now after my coumputer has done a update with a new build of winows 10 true image will not atart at all.
In my opinion ture image has lost the plot
How do i get it to work again
Ok thank i will give it a try
Hello Edward, if your computer has just updated to the latest Windows 10 build (1151) then it is possible that not everything needed by True Image has been migrated across in that process and in which case I would suggest downloading the latest build of True Image (6027) from your Acronis account and doing a re-install.
I haven't had this problem myself when my Windows 10 systems (all 64-bit) have upgraded to the latest Win 10 builds but I have had other programs that 'disappeared' in the upgrade process and I have had to reinstall, especially any related to OEM Start Menu utilities.
Hi i have done as you surgested ive downloaded the (6027) version and it still will not launch
True image is a nightmare i have had problems with 2015 and now 2016 versions
Hi Edward, do you get any error messages when you try to launch the program? Have you checked if your security program is blocking it? Have you taken a look at the Acronis logs - these are held in the C:\Program Data\Acronis folders - you may need to browse within the sub-folders as the logs are spread around a lot.
Hi Edward, do you get any error messages when you try to launch the program? Have you checked if your security program is blocking it? Have you taken a look at the Acronis logs - these are held in the C:\Program Data\Acronis folders - you may need to browse within the sub-folders as the logs are spread around a lot.
Hi steve i do not get any error messages when i try and launch the program. i click on the desktop icon i get a dialog box saying (Do you want this program to make changes to your computer)
I click on yes and then that box goes away and the the egg timer thing goes round a couple of times and then nothing else happens. i have tried running as administrator with the same results
I have disabled the security program so its not that
I have looked at the logs but that means nothing to me
I had this same problem when i first upgraded to windows 10 and acronis support got i working and it was somthing to do with repairing a icon but now my support has ended and i carn't remember what they toldvme to do. so i am stuck a program that will not run and no support
its a pity the program does not work as good as the nagging i get to upgrade to the cloud storage and whatever offer is beening pushed to me by acronis i have used acronis programs for a good few years but i thing its time i tried Macrium
Ok here is an update if anyone else has this problem with True Image not launching in windows 10
I found out quite by chance that if i went to the control panel and then uninstall a program then double clicked in True Image then selected repair, after thats completed i got a dialog box please see screen shot.
Then when i filled in the details and submited it to Acronis and closed the box True Image then started and worked fine but only once to get it to work again i have to do the repair every time i need to run True Image
Hi Edward, all I can recommend at this stage is that you submit this again to Acronis as a product issue via their http://www.acronis.com/en-us/support/contact-us.html web page accessed by signing in to your account.
I have used this route recently for both Acronis 2015 and 2016 versions where I have elected to submit the request via Email and have had good response from them - that is how I ended on 2016 in the first place because of the issue I hit with 2015 for which they offered me a free upgrade after the trial version of 2016 fixed the issue.
Hi Edward, all I can recommend at this stage is that you submit this again to Acronis as a product issue via their http://www.acronis.com/en-us/support/contact-us.html web page accessed by signing in to your account.
I have used this route recently for both Acronis 2015 and 2016 versions where I have elected to submit the request via Email and have had good response from them - that is how I ended on 2016 in the first place because of the issue I hit with 2015 for which they offered me a free upgrade after the trial version of 2016 fixed the issue.
Hi steve i have tried the ling you have send but i get the measage in the screenshot my support program has expired so as i said before i am stuck with software that does nor work.
Hi Edward, I thought that I replied on this post earlier today but notice that it never got posted for some reason?
At this point, all I can advise is to take this issue up with the higher management team at Acronis, I would start by emailing one of the people listed at http://www.acronis.com/en-us/company/#contacts-media and tell them how you feel about having purchased a product that is in essence unusable and won't even start and for which you cannot get any technical support.
Public Relations is a powerful tool when it comes to customer complaints, especially with the power of social media like Twitter to broadcast grievances about their products.
Edward,
I suspect your installation was bad to begin with. Review and follow the steps outlined in the link below to uninstall the application, run the cleanup utility which there is a download link provided in the link below. Once you have completed those steps reboot your PC and reinstall the application again but before you do disable any anti-virus applications you have installed on your PC. I believe this will resolve your problem.
Edward,
I suspect your installation was bad to begin with. Review and follow the steps outlined in the link below to uninstall the application, run the cleanup utility which there is a download link provided in the link below. Once you have completed those steps reboot your PC and reinstall the application again but before you do disable any anti-virus applications you have installed on your PC. I believe this will resolve your problem.
Hi Enchantech
I have done as you surgested i removed True Image and then used the cleanup tool rebooted the computer and disabled the anti virus and reinstalled ture image 2016.
But the problems is still there it will just not run
WHen i first upgraded to windows 10 i had this problem and i rang Acronis support and they talked me through a few things to get it to work but i am not able to remember just what that was.
I think it was something to do with the launch icon, i remember the tech person saying they had no idea what was wrong and was not sure why it stared working again.
But now windows 10 has installed a new build i am back to square one with no support
Hi Edward, thinking about what you said about the launch icon, can you try doing the following:
Right-click on the icon and select Properties.
Click on the long button for "Change settings for all users" at the bottom of the Properties page.
In the new Properties panel, tick the option for "Run this program as an administrator" then click OK.
See if that change makes any difference in case this is an authority issue.
Edward,
To expand a bit on Steves suggestion, have you by chance disabled Windows UAC (User Account Control)? If you have that might be part of the problem. If UAC is disabled it could be that you are not seeing the pop up UAC warning asking if you wish to allow the application to run. If that proves to be the case then Acronis development needs to know that so they can fix the issue.
Hi steve
i did as you surgested and tried to run as administrator and that did not work
Hi enchantech i did not disable UAC i get the dialog box asying will i allow this program to make changes to this computer and i click on yes but then nothing happens after that
About Acronis development will not help me as my support time has expired
Edward,
You can visit the Acronis Support site and submit feedback describing your problem. Although you might not get a reply development would know that the problem exists for you. A link for the feedback page appears below:
http://www.acronis.com/en-us/support/feedback.html
At this point I would suspect from your discription of the behavior of the events which led to the non start of the program that something is blocking the program executable from running. Such behavior is most times associated with anti-virus application blocking the program executable from running because the anti-virus believes the progam to be a virus. You should try opening your anti-virus app and look for an exceptions or exclusions function that will allow you to add the TrueImage.exe file to the list of exceptions and see if that might solve the issue.
Edward,
You can visit the Acronis Support site and submit feedback describing your problem. Although you might not get a reply development would know that the problem exists for you. A link for the feedback page appears below:
http://www.acronis.com/en-us/support/feedback.html
At this point I would suspect from your discription of the behavior of the events which led to the non start of the program that something is blocking the program executable from running. Such behavior is most times associated with anti-virus application blocking the program executable from running because the anti-virus believes the progam to be a virus. You should try opening your anti-virus app and look for an exceptions or exclusions function that will allow you to add the TrueImage.exe file to the list of exceptions and see if that might solve the issue.
Ok i will have a look in kaspersky
but i have managed after 3 days to get it to work what i did was right clicked on the true image desktop icon then went to propertys / compatability tab / then run this program in compatability mode for windows 7 and now it works every time.
SO i dont think its my anti virus i think it a problem with true image not liking windows 10
Thanks for posting back with that. I must say that is very strange. First time I have heard of that being the case. Would you mind using the in app Feedback function to report your issue and how you sovled it to Acronis Development? You will find the Feedback in the Help section which is accessed by clicking the open book icon on the left side of the GUI.
I've been reading all this as its gone along. I had problems with earlier versions of TI in the past refusing to open and 'fixed' it by altering the permissions. (the more I look back on my previous threads and posts and the more I realise how problematic Acronis was)
https://forum.acronis.com/forum/32923
https://forum.acronis.com/forum/32613
I've been reading all this as its gone along. I had problems with earlier versions of TI in the past refusing to open and 'fixed' it by altering the permissions. (the more I look back on my previous threads and posts and the more I realise how problematic Acronis was)
https://forum.acronis.com/forum/32923
https://forum.acronis.com/forum/32613
Hi Mooly i have had a look ant the links you supplied and i saw a reference to a Dell laptop.
Well my problem is with a Dell laptop ????
Thanks for posting back with that. I must say that is very strange. First time I have heard of that being the case. Would you mind using the in app Feedback function to report your issue and how you sovled it to Acronis Development? You will find the Feedback in the Help section which is accessed by clicking the open book icon on the left side of the GUI.
Hi Enchantech
Thanks for your advice i have done as you surgested and used the app to report the problem and the fix i used to get it to work
Happy new year to you all
Yes ! The same Dell laptop that TI2016 won't play nicely with.
I had the same problem with the update of Windows 10 (November update 1511), Acronis True Imge 2016 never runs after that.
I found the solution and I posted here:
Well this problem is strange with the two other posters on this forum both with the same problem and myself thats 3 people all with Dell computers with the same problem that True Image refuses to run on Windows 10.
So is the problem between Windows 10 and True image 2016 or is the problem between Dell computers and True image
Its a valid question.
What worried me even more with W10 and TI was the knowledge that W10 is going to evolve in such a way that as new builds appear and automatically install, W10 is then in some ways going to be like another new version of Windows... and possibly with the sort of compatability issues we have seen in the past. TI2012 won't work correctly on W8.1, TI2014 has problems with W10 (the reason I bought TI2016), so in 6 months time when W10 version xyz appear, who is to say whether TI2016 will work correctly.
Folks, you may need to qualify more precisely which models of Dell computers have this problem as I am running TI 2016 on my Dell Studio 1537 laptop with Windows 10 build 1151 with no problem launching the program either before or after the upgrade to the latest build. This is an older Intel Core 2 duo laptop without UEFI etc whether that has some bearing on the issue.
Well my startup problems were actually for earlier versions of TI as mentioned earlier but I thought the method I used to 'fix' the issue might have worked for those with issues on TI2016.
It is the same pc I am using though, a Dell Vostro 3750 core I5 laptop with 4Gb RAM. BIOS is the older traditional type, not UEFI.
I don't think it has to do only with Dell computers although it's a big coincidence.
I've also tried to launch the Bootable Rescue Media builder module with no sucess. But again changing the icon with compatibility to Windows 8, it worked.
If I don't use the compatibility option and I open the task administrator I see that actually it launchs for a couple of seconds but then it closes automatically, no screen is shown in the process, not even the UAC User Account Control asking for permission.
Hello, everyone!
I have not yet observed any issues on the latest Windows 10 build (10586).
Edward, may I ask you to collect a Process Monitor trace while reproducing the issue? And a System Report as well. I'll PM you instructions on how to upload them if you're willing to.
Hello, everyone!
I have not yet observed any issues on the latest Windows 10 build (10586).
Edward, may I ask you to collect a Process Monitor trace while reproducing the issue? And a System Report as well. I'll PM you instructions on how to upload them if you're willing to.
Hi Dmitry yes i am willing to do ask you asked plase PM the instruction and i will be only too pleased to help
Hi just to try and help my Laptop is a Dell Vostro 3750 with a Intel i7-2630QM @2.00GHz with 8GB of ram, 64 bit operating system with windows Pro Version 1511v(OS build 10586.36)
And as i said TI will only run on this machine under compatable mode for windows 7.
I have two licences for TI 2016 and the second version of TI i own runs on my PC with the same version of windows without any problems so i belive the problem is with TI and my Dell laptop
When i first bought TI 2016 it took me weeks and several attempts over the phone with Acronis support to get it to work and even then the support assistant did not realy know why it had started working but i dedcided it was working and that was all i wanted.
Then the other day i was a message that windows was wanting to install some updates, what i did not was in these updates was a new build of windows 10 and this new build basicly reset my computer and TI would not run again
What i am concerned about is this going to happen every time we get a new build of windows
Edward,
What you envision with Win 10 resetting the application when a new Win10 build is released and that update applied may well occur. Reason being that on upgrade Win 10 will check for application compatibilty. Basically that means that the upgrade looks for a Win 10 digital signature for each installed app. True Image 2016 has this signature so this in turn would trigger the removal of the Win 7 or Win 8 user set Compatibility mode.
So the question is, what is it about yours and the other posters here machines that cause this incompatibilty issue with the TI app? Hopefully your supplied info to Dmitry will shed some light on that and a fix can be created.
Great, I have PM'd you the instructions, Edward.
Same issue here on my Dell M6600 laptop running Win 10.1 Pro x64 on Intel i7-2860QM. I have to run ATI in compatibility mode for Windows XP to get the UI to run - and even when the UI loads it seems to have problems performing backups. No such problems on my older Dell T5400 workstation with the exact same build of Windows - on that machine it runs fine with no compatibility settings. Dmitri, is there any info I could provide you which would help your quest for a solution?
Cheers,
Martin