Information: Cannot find version 1.
I back up my PC to a NAS using a differential backup which seemed to have worked until the last couple of weeks when In have started to get the following error message:
Entire PC (SHELDON) task is waiting for user interaction.
Description:
Information: Cannot find version 1.
Details: You may have moved or deleted it. Please click Browse and specify its location, or ignore this message.
I can see the full backup on the NAS and the NAS does not change its drive letter
Any ideas?
Thanks
Thanks very much for your help on this one.
As you suggested; I changed the back up from Entire PC to the drives and partitions option and this seemed to have worked.
Thanks again.
Mike
Glad to hear it!
Hmm....after a month I am getting exactly the same problem????
Could you create a system report and upload it here if it's not too big? Or post the last couple of service logs from C:\ProgramData\Acronis\TrueImageHome\Logs.
You may want to reboot the PC as well as the NAS and give it a go again. If the connection is dropping during the backup, it will leave a partial backup .tib file that wiill remain. The backup will then attempt to try again using the same name and that's how you usually end up with the -1, -2 (etc) files at the end of the name. The logs may provide more information.
Hmm....after a month I am getting exactly the same problem????
I'll have to second that. On my gaming PC, I have no backups for several months. It's just too tedious to always create the same backup again because True Image screwed internal metadata. This laptop I have to keep backed-up, so I'll just have to do the stupid & frustrating process every couple months.
Hopefully some day Acronis software engs. start using their own product and realize the pain points. 2016 was the last version I used from them, I'll go look for any alternative. I don't feel there is any point in throwing money at Acronis, because they haven't managed to fix this bug. It has existed at least from year 2012 and gotten worse by versions 2015 and 2016.
Gentlemanmike never responded with more info so can only guess to his issues recurring again. His issue was different as well. Those -1, -2 files are usually due to a network connection dropping out (the job not finishing cleanly in Acronis for some reason, but he was specifically writing to a NAS which is where I have seen them in my own environment on a couple of occassions). If a backup job is abruptly halted and/or Acronis can't re-establish the conneciton for the same backup job, it will wanting to use the next available name, based upon the last completed job (successful or not - it has to finish updating the database so it knows what to use next).
For you, at the moment, we have no idea what caused this issue or your background, so it's hard to lump the two together.
I will admit that I also had some database issues in previuos version of Acronis. In most cases, I would experience them somewhere down the road after upgrading from an earlier major version.
But, when I was running 2016 6571 (current is now 6581) from a clean install - see full instructions here: https://forum.acronis.com/forum/126092#comment-391779, I had never seen database issues. I later upgraded 2016 to 6581 and then 2017 beta 1, beta 2 and each update along the way so far without issue or corruption. The database has been quite stable, but I also started with a clean slate with 2016. If you haven't gone through the cleanup tool process, that would be my recommendation and install always using right click and "run as administrator" and hopefully the issue never comes back again for you either if you stick with 2016.
I didn't get any further errors but today I had to try and recover a file and loading up Acronis and clicking on 'Restore file' I got an error message saying, no backup available even though I can see the backup on my NAS!
At no point did Acronis notify me to say that a backup had failed (as I have it set up for)
To be honest, I want a backup solution that works and that I don't have to keep checking up on. This is only the second time I have needed to restore a file and Acronis has let me down on both occassions which is a 100% fail rate!
I am now going to try one of the 'free' backup programs as they can't be any worse than Acronis!
If a backup job is abruptly halted and/or Acronis can't re-establish the conneciton for the same backup job, it will wanting to use the next available name, based upon the last completed job (successful or not - it has to finish updating the database so it knows what to use next).
The details you're mentioning there are irrelevant. I'm a software engineer, I design and write software with usability and user experience in mind. True Image 2016 has zero of that thinking built into it.
Examples:
- There is a dropped connection to NAS.
- Fix: Retry. When connection is eastablished fix the thing and inform user.
- Forcing user to pick "version 5".
- What it is right now: User is given a non-standard file selector GUI with really weird assumptions of file names and path lenghts pointing to user's desktop. If you fail to find a "version 5", you'll have to do the ridiculous path-clicking all over again from desktop to your backup location. It is literally impossible for any human to pick the correct version, there are no hints about the filename the system is expecting to see.
- What it really should be: Point user to correct (known) sub-directory to a file with a name we know. And if the file is found, just pick the thing and move on. Zero user interruption.
I will admit that I also had some database issues in previuos version of Acronis. In most cases, I would experience them somewhere down the road after upgrading from an earlier major version.
But, when I was running 2016 6571 (current is now 6581) from a clean install - see full instructions here: https://forum.acronis.com/forum/126092#comment-391779, I had never seen database issues. I later upgraded 2016 to 6581 and then 2017 beta 1, beta 2 and each update along the way so far without issue or corruption. The database has been quite stable, but I also started with a clean slate with 2016. If you haven't gone through the cleanup tool process, that would be my recommendation and install always using right click and "run as administrator" and hopefully the issue never comes back again for you either if you stick with 2016.
I'm running 6581, it failed on me number of times on two of my PCs. Nuff said.
The details you're mentioning there are irrelevant. I'm a software engineer, I design and write software with usability and user experience in mind.
Good for you! Sounds like a really fun job. I don't see how that's relevant to solving the problem you came here to post about though. I guess we're supposed to take that to mean to you write super awesome programs that would change our lives if we had the opportunity to use them. Any we heard of?
Personally, I think it's an issue in your environment, but we'll probably really never know at this level as you'll say one thing, someone will offer a suggestion, and you'll shoot it down because you've already got it figured out. There are a ton of us that use NAS devices with Acronis with no connectivity issues at all. I have a WD NAS and a secondary SMB share hanging off my home router and they've been chugging along since ATIH 2015. You didn't happen to engineer the software for your NAS did you?
Since you're such an awesome software engineer, why not just build your own and cut out the middleman - if I was as skilled as you, that's what I would have done.
I offered some assistance, you didn't like it. My last advice, if you care to take it, (I won't be returning to this thread) is that you contact Acronis technical support directly and lay it on them instead since, really, that's what the technical support and feedback channels are for.
True Image 2016 has zero of that thinking built into it.
Hmmm. All those times I've backed up and recovered must have been from something else I accidentally configured. I setup the backup, scheduled it, it runs. No issues since 2016 or 2017 with backups failing after starting clean. There must at least some usability in there somewhere. Probably nothing holds a candle to your software though, so I understand.
I'm running 6581, it failed on me number of times on two of my PCs. Nuff said.
Well, not really, because we have no info on your previous installs or upgrades. Even so, let's assume you've done it all and the problem keeps coming back. It's interesting how you have this same issue on 2 systems, yet most people do not on even one system. I'm not saying some people don't, but let's be honest, there are a lot of different ways people use and maintain, or not maintain, their computers and a good deal of, but certainly not all, of those we try to help, have other system or network issues in their environment. It's almost like there's a common denominator in this particular scenario, but I can't quite put my finger on it. I hope it's not P.E.B.C.A.K.
Now that I've made myself feel better, which I know I shouldn't have done (I was originally genuinely interested in trying to help when I first replied) I do honestly wish you good luck and hope you find a resolution, a product that is more suitable to your needs, or that you do end up developing your own program. I just don't like it when people ask for help and then proceed to criticize those who offer it, especially when they're also forum users. Never really understood that mentality in forums. Help, I have a problem. Sure OK, try this. No way, you're an idiot and I'm way smarter. Oh, sorry, not sure why you came here asking for help. I just wanted to rant. Oh.
Never really understood that mentality in forums. Help, I have a problem. Sure OK, try this. No way, you're an idiot and I'm way smarter. Oh, sorry, not sure why you came here asking for help. I just wanted to rant. Oh.
You nailed it. I know how to fix this, I have fixed it too many times. I don't want to do this again and again as Acronis doesn't care to create software that would work, or would be usable.
I just came here to rant. Thanks!