Lost licence cd
Hello,
I currently have a license 2016 Acronis True Image software which I lost the cd. I would like to know if I you can send me a disk or can I d/l the software so I can load it on my new windows 10 pro computer.
If i can get the disk or d/l from your site will I be able to upgrade both computers to 2020?
Thanks

- Anmelden, um Kommentare verfassen zu können

Hello,
Thanks for your response there is something still not clear which you might be able to answer.
Ok on my old computer windows 10 with the license software it shows that I can have 3 computers running the software and an upgrade I guess to acronis 2020 will be applied.
Now from your previous response I can d/l the acroncs 2016 software to my new computer windows 10 pro 64bit but will I be able to get a upgrade 2020 version like my old computer if not what do I need to get the latest version.
Thanks
- Anmelden, um Kommentare verfassen zu können

Jack, what type of license do you have for ATI 2016?
If you have a Perpetual license, then any upgrade to a later version will be at a cost, not free.
If you have a Subscription license, then all upgrades are free while the subscription is active.
See KB 63207: Acronis True Image 2020 licensing - where it details the way subscription works if you let it expire / don't renew!
Standard license is unlimited in time. Annual subscription means your license is limited for 1 year. You can renew your subscription and continue using the product.
After your Acronis True Image subscription expires, all product functionality will be blocked until further subscription renewal, however, the backed up data is still accessible:
- For 5 days after subscription expires you can continue making backups, including backups to Acronis Cloud storage.
- During 30 days after subscription expires you can restore data from Cloud Storage. Thirty days after subscription expiration the data in Acronis Cloud storage is destroyed.
- Local backups remain available for restore.
See also KB 63219: How to upgrade to Acronis True Image 2020 - for further information.
- Anmelden, um Kommentare verfassen zu können

Hello,
I dont remember what type it is all I know on the computer it says ati 2016 for 3 computers a new version is available
download and install and it says upgrade which I presume it will give me 2020 version.
Thanks
- Anmelden, um Kommentare verfassen zu können

Jack, log in to your Acronis Account web page and check what is shown there - this will tell you what type of license you have and this will then tell you whether you are entitled to a free upgrade (subscription licenses only) or whether you would have to pay for any upgrade (perpetual licenses).
- Anmelden, um Kommentare verfassen zu können

Hello Jack,
maybe the following article will be of help https://kb.acronis.com/content/1832
- Anmelden, um Kommentare verfassen zu können