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Lost Network card after first restart

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Hallo,

i startet Acronis 2016.6571 using an usb device (rescue media) and made a backup (not restore!) of my SSD to an External HD.

During the next reboot, the System was frozzen at the Win7 logo animation, so i rebooted the system an it started successfully. Back in Windows, the first network port of my additional dual network card (Exsys EX-6072-3) was lost in device manager. After the next reboot, the second network port of the same card was lost.

The only chance to reactivate the two network ports is to remove the card, reboot, shutdown und plug in again, start....then the two ports are back again.

Why do this happen when i make a backup and what can i do to avoid to remove and plugin the network card?

PC:

MB: Supermicro MBD-X10SLQ-B

CPU: i7-4770S

SSD: Intel S3510

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Hello Andy, 

If you booted from the Acronis rescue media on a USB stick and were able to make a successful backup of your Windows 7 SSD drive, then the only change that would normally occur is just the one that you made to the computer startup settings to permit the boot from the USB device, there would be no changes made by Acronis to your system in this scenario.

I cannot explain why your additional dual network card (Exsys EX-6072-3) lost the configuration for the first or second ports and had to be removed and reinstalled again to get this back again.  It seems very strange behaviour.

Andy44, it may not be related to Acronis, just bad luck/timing of another system or hardware issue. If this can be repeated with subseequent backups and the cards not working directly after that, that would be something though.

With all ports working, reboot a few times to make sure they still do.  Then use your media and create a new backup and see if the ports are disabled after that or not.  I can't think of any reason why the backup would have any impact on the network ports and reseating the cards would solve any application specific issue.  It almost seems like the controller has an issue, or the cards just didn't have a good connection and the timing was coincidental. 

Another backup test (or 2) may prove otherwise though.