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MBR being destroyed during backup/recovery?

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OS: Windows 10

Recently my Acronis True Image 2016 has become useless. At the end of a recovery operation it does not restart the PC as selected but instead writes jibberish on the display and at the bottom it says it is "Recovering Reports". It continues to write hash-marks I guess showing progress. This goes on for quite sometime then it may advise me to hit enter to reboot.

I try but it will not reboot into the OS as it says that my PC needs repair. It appears the boot sequence has been destroyed. I then have to start at factory reset to have a system.

I have backed up/recovered from within Windows.
I have backed up/recovered using the bootable rescue media.
All methods seem to have destroyed my booting capability.

I have also downloaded and re-installed ATI several times.

Any assistance is greatly appreciated as I have used ATI for many years and hate to go away unhappy.

Thanks much,
Lyle

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Lyle, welcome to these user forums.

I have to say that I have never encountered any problems in restoring such as you have described in your post.

I would advise against doing restores from within Windows and recommend using the Acronis Rescue Media instead for this type of activity.

Please see forum post: 128057: [Tutorial] How to recover an entire disk backup which was created to help users with this type of restore question.

One important point is the BIOS mode that Windows 10 uses to boot on your computer - you need to use the same BIOS mode when booting from the Acronis bootable Rescue Media, i.e. if Windows uses EFI / UEFI the boot media should use the same, if Legacy then the same.
See webpage: Check if your PC uses UEFI or BIOS to verify which mode is actually used on your computer.

Steve,

Thanks much for the welcome and response.

My PC uses UEFI as a norm. However, I did experiment using both UEFI and Legacy. Had the same results.

I read and copied your restore procedure which is excellent. Good job! I pretty much have followed it.

Here is some food for thought--I just noticed today that I am missing a partition which was labeled

"Recovery Partition". Don't suppose this would be the culprit? I deleted the factory recovery years ago

but this partition stayed on.

Something has changed in my PC as I have been using ATI for years with nary a problem and this hiccup

recently started.

I am convinced now that this is NOT an Acronis problem so I do not want you guys wasting your expertise

on it. If and when I do resolve it I'll let you know so that you will have the answer for the next dummy.

Thanks again, Steve and have a good 'un!!

Lyle

 

 

 

 

Lyle, the Recovery Partition that you say was missing is one that gets created by Windows 10 performs an upgrade to a new full build, as happened recently for the Anniversary Update.  

If that partition is missing, then it is possible that you are also missing a small EFI partition which is required to allow Windows to boot correctly.

When you make an Acronis backup you need to ensure that when choosing Disks & Partitions, you also are looking at the Full partition list and not at the Short partition list - the key difference here is that the full list shows all the hidden partitions that are not shown in the short list.  The text for these lists toggle the view between the two lists.

Steve,

Thanks for the info and believe you are onto the problem. I am also missing that EFI partition.

I will be receiving an 8.1 PRO Full Version next week to reload all partitions, etc.

I have decided to go back as I am very leary of all the leaks that W10 has.The 8.1 I'm getting

has the option to upgrade to W10 again if I wish.

I have no idea how I deleted those partitions. Guess it was just a moment of intelligence impairment on my part.

Thanks much and I will let you know next week the outcome of the reload.

Lyle

 

Lyle, you would definitely need the EFI partition if yours is a UEFI boot system as shown in the BIOS settings, otherwise, you should see a small 100MB (or similar) sized System Reserved partition is you have a Legacy BIOS system.

Good luck with doing the full reinstall of Windows 8.1 when you get the new Pro software - one point to consider is that having done a clean install of Windows, you could always just recover your Windows 10 C: partition which should be able to use the new EFI or MSR partition you now have, but make a full disk backup of your clean system before trying this.

Steve,

I now have the EFi and Reserve partition. Unfortunately that did not cure my problem.

My  PC just will not reboot on completion of a recovery

I am calling it quits as I'm tired of reloading to a bootable OS.

Thanks for all the advice and keep up with your efforts.

 

Lyle

Lyle, sorry that you have not been able to get this situation resolved, good luck with your further actions to make this system operational again.