New install on another PC, backup to External drive fails.

id=23;  level=2;  module=4;  code=3;  date/time=10/31/2016 5:40:46 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC;  hide=1
id=24;  level=2;  module=4;  code=3;  date/time=10/31/2016 5:40:46 PM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=25;  level=2;  module=0;  code=65520;  date/time=10/31/2016 5:40:46 PM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=26;  level=2;  module=100;  code=0;  date/time=10/31/2016 5:40:46 PM

Run chkdsk /f /r on all drives first.  I would then backup each drive individually and see if they both work after running chkdsk or not.  If not, hopefully you can identify the disk that is having problems backing up and go do more diagnostics on it as there could be corruption or a hardware issue as reported in the logs.

Since I'm trying to back up DISKS, I guess doing the CHKDSK /F /R makes sense. The C: is an SSD. so /r I don't think is recommended?

Started it (CHKDKS /f /r) on my K: drive and it said it would take 30 minutes. Never started, listed 57 of 5890 items and never went any further. Never counted down? Stopped that and decided to try the External drive. 414 minutes, listed 15% done and never went any further. The C: drive was scheduled for the re-boot. Since it was an SSD I didn't do it on re-boot. System WOULD not boot... Oh Oh...

Luckily I could boot an alternate drive. Did that and then scanned the SSD. It fixed some unused allocations and then I could boot. Scary.

That lead me to believe that some non-drive partitions could be a problem? This is a Dell and it has some hidden partitions for recovery and diagnostics.  I assume the problem could be in one of those.

However I've done FULL disk backups to my 1TB Internal drive without out errors using 2 other backup programs. Symantec's System Restore 2013 which I stopped using 3 months ago. I then switched to Paragon's Backup and Restore 16. Both worked fine. However I ran out of space on the 1TB drive to hold more than 2 full backups. So I got the External drive, and Paragon failed? Says DISK IS NOT VALID??? Since it is a 4TB drive on a USB I thought it might not be supported (web page says it is). My wife (her name is used here as she bought the 3 PC version for her PC) is using it to go to her External drive so I decided to use it.

Basically this is what I'm trying now (attached except I'm not using the L:).

It seems to be running but it does take some time. As for the External drive, I did run CHKDSK /f on it and there were no errors.

I do seem to have a problem DELETING the 2 prior full disk backup settings I made? One said it would be deleted but it wasn't, the other does complete?

I can read/write and create folders as well as delete files from the 4TB External drive so I wouldn't expect it to be a problem? The LOG seemed to indicate it was something on the drive it was trying to write to though?

========

 message=Error occurred while writing the file.

========

I assume the only drive it would be writing to is the TARGET drive? The External in this case? Is 4TB's too large for ATI to handle?

If it isn't, then this error might be an indicator?

=========

The request failed due to a fatal device hardware error

==========

Even though I've set the backup to keep the system alive, not go to sleep or have the disk and display power down, I think it might have? Could than 'turn off' the External drive and cause the error?

Well, color me confused here?

As I said, I decided to try just the partitions used to boot the system, no DELL or other partitions on the disks.

It worked. See attached.

Interestingly the LOG still shows WRITE ERRORS???

==========

log uuid=AE0F9002-4F35-4D7C-8282-E9110B557608;  product=True Image;  version=19.0;  build=6581;  task=E630E436-0AC2-4739-B028-662A80D2D52E;  task_name=SSD 2 partitions
Start= 11/1/2016 10:41:54 AM
id=1;  level=2;  module=100;  code=0;  date/time=11/1/2016 10:41:54 AM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=11/1/2016 10:41:54 AM
          message=Operation SSD 2 partitions started manually.
id=3;  level=2;  module=100;  code=0;  date/time=11/1/2016 10:41:58 AM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  level=2;  module=316;  code=0;  date/time=11/1/2016 10:41:58 AM
          message=Operation: Backup
id=5;  level=2;  module=100;  code=11;  date/time=11/1/2016 10:41:58 AM
          message=Priority changed to Low.
id=6;  level=2;  module=11;  code=1008;  date/time=11/1/2016 10:41:58 AM
          message=Create Backup Archive From: Disk 2, ESP (1-1), PBR Image (1-8), Disk_K (K:) To file: P:\Acronis_Backup\Irv\SSD 2 partitions.tib Compression: Normal  
id=7;  level=2;  module=1;  code=504;  date/time=11/1/2016 10:41:58 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=8;  level=2;  module=100;  code=0;  date/time=11/1/2016 10:41:59 AM
          message=Writing full version to file: SSD 2 partitions_full_b1_s1_v1.tib
id=9;  level=2;  module=1;  code=504;  date/time=11/1/2016 10:41:59 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=10;  level=2;  module=1;  code=504;  date/time=11/1/2016 11:29:52 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=11;  level=2;  module=1;  code=504;  date/time=11/1/2016 11:34:08 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=12;  level=2;  module=1;  code=504;  date/time=11/1/2016 11:40:46 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=13;  level=2;  module=1;  code=504;  date/time=11/1/2016 11:40:49 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=14;  level=2;  module=1;  code=504;  date/time=11/1/2016 11:40:49 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=15;  level=4;  module=4;  code=3;  date/time=11/1/2016 11:40:49 AM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC
Error_Code=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
id=16;  level=4;  module=4;  code=3;  date/time=11/1/2016 11:40:49 AM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=17;  level=4;  module=0;  code=65520;  date/time=11/1/2016 11:40:49 AM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=18;  level=2;  module=4;  code=3;  date/time=11/1/2016 11:41:19 AM
          message=Reattempting the operation. Error: Error occurred while writing the file..;  line_tag=0x1D8EAB676A3F6692
Error_Code=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
id=19;  level=2;  module=4;  code=3;  date/time=11/1/2016 11:41:19 AM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC;  hide=1
id=20;  level=2;  module=4;  code=3;  date/time=11/1/2016 11:41:19 AM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=21;  level=2;  module=0;  code=65520;  date/time=11/1/2016 11:41:19 AM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=22;  level=2;  module=100;  code=0;  date/time=11/1/2016 11:41:19 AM
          message=The following backups have been successfully created:
id=23;  level=2;  module=316;  code=6;  date/time=11/1/2016 11:41:19 AM
          message=Operation has succeeded.
Start= 11/1/2016 10:41:54 AM
Finish= 11/1/2016 11:41:19 AM
Total Time= 00:59:25

=================

I wonder IF I do have a FULL BACKUP now?

Driving me crazy... I changed the backup plan to add the EXCLUDES and tried again... FAILED!!!

LOG:

log uuid=FBF42299-86BD-44BF-95B0-B0BAE51918F1;  product=True Image;  version=19.0;  build=6581;  task=E630E436-0AC2-4739-B028-662A80D2D52E;  task_name=SSD 2 partitions
Start= 11/1/2016 12:05:53 PM
id=1;  level=2;  module=100;  code=0;  date/time=11/1/2016 12:05:53 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=11/1/2016 12:05:53 PM
          message=Operation SSD 2 partitions started manually.
id=3;  level=2;  module=100;  code=0;  date/time=11/1/2016 12:05:55 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  level=2;  module=316;  code=0;  date/time=11/1/2016 12:05:55 PM
          message=Operation: Backup
id=5;  level=2;  module=100;  code=11;  date/time=11/1/2016 12:05:55 PM
          message=Priority changed to Low.
id=6;  level=2;  module=11;  code=1008;  date/time=11/1/2016 12:05:55 PM
          message=Create Backup Archive From: Disk 2, ESP (1-1), PBR Image (1-8), Disk_K (K:) To file: P:\Acronis_Backup\Irv\SSD 2 partitions.tib Compression: Normal Exclude: Files matching mask Match criterion:
          hiberfil.sys
          pagefile.sys
          $Recycle.Bin
          swapfile.sys
          System Volume Information
          *.tib
          *.tib.metadata
          *.~
          *.tmp
          C:\Users\ispal_000\AppData\Local\Temp
          C:\Users\Administrator\AppData\Local\Temp
          C:\Users\ispal_000\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\ispal_000\AppData\Local\Google\Chrome\User Data\Default\Cache
          C:\Users\ispal_000\AppData\Local\Opera Software
          C:\Users\ispal_000\AppData\Local\Mozilla\Firefox\Profiles
          C:\Users\ispal_000\AppData\Local\Google\Chrome\User Data\Default\Cache
          C:\Users\ispal_000\AppData\Local\Opera Software
          C:\Users\ispal_000\AppData\Local\Mozilla\Firefox\Profiles
          C:\WINDOWS\CSC
id=7;  level=2;  module=1;  code=504;  date/time=11/1/2016 12:05:55 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=8;  level=2;  module=100;  code=0;  date/time=11/1/2016 12:05:57 PM
          message=Writing full version to file: SSD 2 partitions_full_b1_s1_v1-2.tib
id=9;  level=2;  module=1;  code=504;  date/time=11/1/2016 12:05:57 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=10;  level=2;  module=1;  code=504;  date/time=11/1/2016 12:45:49 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=11;  level=2;  module=1;  code=504;  date/time=11/1/2016 12:49:43 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=12;  level=2;  module=1;  code=504;  date/time=11/1/2016 12:56:00 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=13;  level=2;  module=1;  code=504;  date/time=11/1/2016 12:56:02 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=14;  level=2;  module=1;  code=504;  date/time=11/1/2016 12:56:03 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=15;  level=4;  module=4;  code=3;  date/time=11/1/2016 12:56:03 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC
Error_Code=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
id=16;  level=4;  module=4;  code=3;  date/time=11/1/2016 12:56:03 PM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=17;  level=4;  module=0;  code=65520;  date/time=11/1/2016 12:56:03 PM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=18;  level=2;  module=4;  code=3;  date/time=11/1/2016 12:56:33 PM
          message=Reattempting the operation. Error: Error occurred while writing the file..;  line_tag=0x1D8EAB676A3F6692
Error_Code=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
id=19;  level=2;  module=4;  code=3;  date/time=11/1/2016 12:56:33 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC;  hide=1
id=20;  level=2;  module=4;  code=3;  date/time=11/1/2016 12:56:33 PM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=21;  level=2;  module=0;  code=65520;  date/time=11/1/2016 12:56:33 PM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=22;  level=2;  module=100;  code=0;  date/time=11/1/2016 12:56:33 PM
          message=The following backups have been successfully created:
id=23;  level=4;  module=485;  code=14;  date/time=11/1/2016 12:56:33 PM
          message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
Error_Code=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
id=24;  level=4;  module=11;  code=1001;  date/time=11/1/2016 12:56:33 PM
          message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.;  line_tag=0x6D5B4DCC0BA14538;  hide=1
id=25;  level=4;  module=485;  code=13;  date/time=11/1/2016 12:56:33 PM
          message= ;  line_tag=0x6D5B4DCC0BA144AB;  hide=1
id=26;  level=4;  module=316;  code=5;  date/time=11/1/2016 12:56:33 PM
          message=Operation has completed with errors.;  line_tag=0x9F2C53C72E8BCE7B
Error_Code=AQUAPAF7zosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEF0aV9kZW1vbl92c182NTgxACRmaWxlAEFrOlw2NTgxXHByb2R1Y3RzXGltYWdlclxkZW1vblxtYWluLmNwcAAkZnVuYwBBbWFpbgAkbGluZQBOhQIAAAAAAAAA
Start= 11/1/2016 12:05:53 PM
Finish= 11/1/2016 12:56:33 PM
Total Time= 00:50:40

See attacked error screen too...

What goes here?

Laraine, thanks for all the detailed information - unfortunately the Error_Code= information shown in the log files is only of use to the Acronis developers - we have no means of interpreting these messages in these user forums.

There are a couple of possibilities here:

1. There is a problem on the target backup drive where you are writing the backup file for the task being performed.
2. There is a problem with the Microsoft Volume Shadow Copy Service (VSS) when writing to the snapshot data (usually stored on the source drive or in the area(s) allocated for System Volume Information (system restore points) - though I would normally expect to see messages referring to snapshot errors if this is the case.

I would recommend breaking down this task into smaller 'chunks' and try doing a small backup initially of some files and folders to your backup drive.  If that is successful, then try backing up one of the smaller partitions on your system - ensure that you are looking at the Full partition list that shows all hidden / system partitions (click on the link shown on the Source selection panel to see the difference between Full partition list and short partition list).

This will take a little time to work through, but if you can take this approach for each disk - one at a time - this should show you where there are problems, which in turn will help determine what should be done to solve those problems found. 

Steve, thanks for the reply. I am trying different strategies. Still confused by how one did work and when I went back and added the EXCLUSIONS that one failed? It should have been the same partitions but smaller in size? Even the one that supposedly worked had errors in the LOG? Don't understand that, but did look at the backed up partitions and did try some file restores from it and it worked?

I ran CHKDKS /F on the backup drive, no error found?

In my mind that drive might be the problem? As I said other 2 backup programs I used were to internal drives, and one of them was one I tried going to the External drive and it too failed?

I Google the drive for failure, this is a Seagate Backup Plus, and I found this, http://windowsreport.com/seagat-hard-drive-windows-10/

that sort of bothers me. It is almost 9 months old, and it does mention a Paragon Driver for the Backup Plus being a problem, but on the Seagate d/l site that is listed for Apple MAC's, not PC's?

My wife also has a Seagate, but only a 2TB model and it works fine?

All indications I have is that the Seagate IS OK? I'm thinking of FORMATTING it, but if I do that returning it could be a problem?

I think what I'll try is one DISK at a time, first the SSD, then the 1TB hard drive (both all partitions on them), and see what happens. If only ONE fails I'll switch to partitions eliminating one at a time and see what happens...

Long process for sure.

Thanks again.

One further thought here, is the Seagate drive powered directly via an AC adapter or is it taking power from the USB port?  If the latter, then you could try getting hold of a powered USB Hub and connecting it to that so that it isn't putting a too high drain on your USB port that could cause some of the errors being reported in the logs.  If this is a USB 3.0 drive, then it has a much higher power requirement than the older USB 2.0 drives.

Steve Smith wrote:

One further thought here, is the Seagate drive powered directly via an AC adapter or is it taking power from the USB port?  If the latter, then you could try getting hold of a powered USB Hub and connecting it to that so that it isn't putting a too high drain on your USB port that could cause some of the errors being reported in the logs.  If this is a USB 3.0 drive, then it has a much higher power requirement than the older USB 2.0 drives.

Yeah, I was careful about not getting a portable that draws power from the USB ports. This is a DELL, doesn't come with a large PSU. The Seagate I got is a Desktop and has its own power supply.

Checked ALL settings and ensured it can't turn itself off as well.

The LOG to me indicates that possibly it, the external drive, couldn't be written too. Makes NO sense, but then again, Paragon's Backup and Restore 16 couldn't even see the drive it claimed to back up too?

I think I'll get my own account here and use that in later replies.

OK, back in and it under my ID...

Well the 'new' backup worked yet again... or said it did.

I've attached 4 screen captures, should be self-explanitory. First the 'OK' on the backup, then what I actually scheduled to be backed up, the 'proof' that the backup had the desired partitions and lastly that files were included.

Of course the LOG still has errors:

============

log uuid=0ECF657E-99E1-4CB4-9FB2-478F691A88FF;  product=True Image;  version=19.0;  build=6581;  task=F12E817D-9C02-4451-8450-90CE9F64521C;  task_name=WDC WD10EZEX-22BN5A0
Start= 11/1/2016 1:44:07 PM
id=1;  level=2;  module=100;  code=0;  date/time=11/1/2016 1:44:07 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=11/1/2016 1:44:07 PM
          message=Operation WDC WD10EZEX-22BN5A0 started manually.
id=3;  level=2;  module=100;  code=0;  date/time=11/1/2016 1:44:10 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  level=2;  module=316;  code=0;  date/time=11/1/2016 1:44:10 PM
          message=Operation: Backup
id=5;  level=2;  module=11;  code=1008;  date/time=11/1/2016 1:44:10 PM
          message=Create Backup Archive From: ESP (1-1), PBR Image (1-8), Disk_K (K:), NTFS (2-3), OS (C:) To file: P:\Acronis_Backup\Irv\WDC WD10EZEX-22BN5A0.tib Compression: Normal Exclude: Files matching mask Match criterion:
          hiberfil.sys
          pagefile.sys
          $Recycle.Bin
          swapfile.sys
          System Volume Information
          *.tib
          *.tib.metadata
          *.~
          *.tmp
          C:\Users\ispal_000\AppData\Local\Temp
          C:\Users\Administrator\AppData\Local\Temp
          C:\Users\ispal_000\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache
id=6;  level=2;  module=1;  code=504;  date/time=11/1/2016 1:44:10 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=7;  level=2;  module=100;  code=0;  date/time=11/1/2016 1:44:11 PM
          message=Writing full version to file: WDC WD10EZEX-22BN5A0_full_b1_s1_v1.tib
id=8;  level=2;  module=1;  code=504;  date/time=11/1/2016 1:44:12 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=9;  level=2;  module=1;  code=504;  date/time=11/1/2016 2:25:50 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=10;  level=2;  module=1;  code=504;  date/time=11/1/2016 2:29:45 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=11;  level=2;  module=1;  code=504;  date/time=11/1/2016 2:35:59 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=12;  level=2;  module=1;  code=504;  date/time=11/1/2016 2:36:01 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=13;  level=2;  module=1;  code=504;  date/time=11/1/2016 2:36:01 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=14;  level=4;  module=4;  code=3;  date/time=11/1/2016 2:36:01 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC
Error_Code=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
id=15;  level=4;  module=4;  code=3;  date/time=11/1/2016 2:36:01 PM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=16;  level=4;  module=0;  code=65520;  date/time=11/1/2016 2:36:01 PM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=17;  level=2;  module=4;  code=3;  date/time=11/1/2016 2:36:31 PM
          message=Reattempting the operation. Error: Error occurred while writing the file..;  line_tag=0x1D8EAB676A3F6692
Error_Code=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
id=18;  level=2;  module=4;  code=3;  date/time=11/1/2016 2:36:31 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC;  hide=1
id=19;  level=2;  module=4;  code=3;  date/time=11/1/2016 2:36:31 PM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=20;  level=2;  module=0;  code=65520;  date/time=11/1/2016 2:36:31 PM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=21;  level=2;  module=100;  code=0;  date/time=11/1/2016 2:36:31 PM
          message=The following backups have been successfully created:
id=22;  level=2;  module=316;  code=6;  date/time=11/1/2016 2:36:31 PM
          message=Operation has succeeded.
Start= 11/1/2016 1:44:07 PM
Finish= 11/1/2016 2:36:31 PM
Total Time= 00:52:24

==================

Maybe those really don't mean anything?

I am quite competent on PC's and h/w. Was a programmer and worked on PC OS's. The fact I can't figure out what is going on here is driving me nuts. The 'real' test would be to try and restore the PC, but I'd rather NOT try that until I was SURE I've got a good backup. I think I'll let it 'run' and see what happens next week.

Right now I sort of suspect the External drive, and it could be due to its size for all I know. I was thinking of reducing the partition down to 2TB's and test. One thing I might do is see if my wife's PC has errors in the log, yup, but not as many as mine?

========

log uuid=40C329C8-AD1D-4AE9-9483-6E1359246D74;  product=True Image;  version=19.0;  build=6581;  task=78A61F3C-302D-4951-9AB0-379325A6681F;  task_name=OCZ-VERTEX4
Start= 11/1/2016 10:09:02 AM
id=1;  level=2;  module=100;  code=0;  date/time=11/1/2016 10:09:02 AM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=11/1/2016 10:09:02 AM
          message=Operation OCZ-VERTEX4 started by schedule.
id=3;  level=2;  module=100;  code=0;  date/time=11/1/2016 10:09:05 AM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  level=2;  module=316;  code=0;  date/time=11/1/2016 10:09:05 AM
          message=Operation: Backup
id=5;  level=2;  module=100;  code=11;  date/time=11/1/2016 10:09:05 AM
          message=Priority changed to Low.
id=6;  level=2;  module=11;  code=1008;  date/time=11/1/2016 10:09:05 AM
          message=Create Backup Archive From: Disk 1, D_Drive (D:), E_Drive (E:) To file: H:\Acronis Backup\OCZ-VERTEX4.tib Compression: Normal Exclude: Files matching mask Match criterion:
          hiberfil.sys
          pagefile.sys
          $Recycle.Bin
          swapfile.sys
          System Volume Information
          *.tib
          *.tib.metadata
          *.~
          *.tmp
          *.db3-journal
          C:\Users\Laraine\AppData\Local\Temp
          C:\Users\Administrator\AppData\Local\Temp
          C:\Users\Laraine\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Laraine\AppData\Local\Google\Chrome\User Data
          C:\Users\Laraine\AppData\Local\Opera Software
          C:\Users\Laraine\AppData\Roaming\Opera\Opera
          C:\Users\Laraine\AppData\Local\Mozilla\Firefox\Profiles
          C:\Users\Administrator\AppData\Local\Google\Chrome\User Data
          C:\Users\Administrator\AppData\Local\Opera Software
          C:\Users\Administrator\AppData\Roaming\Opera\Opera
          C:\Users\Administrator\AppData\Local\Mozilla\Firefox\Profiles
          C:\WINDOWS\CSC
id=7;  level=2;  module=1;  code=504;  date/time=11/1/2016 10:09:05 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=8;  level=2;  module=100;  code=0;  date/time=11/1/2016 10:09:43 AM
          message=Writing full version to file: OCZ-VERTEX4_full_b43_s1_v1.tib
id=9;  level=2;  module=1;  code=504;  date/time=11/1/2016 10:14:38 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=10;  level=2;  module=1;  code=504;  date/time=11/1/2016 10:14:59 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=11;  level=2;  module=1;  code=504;  date/time=11/1/2016 11:06:42 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=12;  level=2;  module=1;  code=504;  date/time=11/1/2016 11:07:21 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=13;  level=2;  module=1;  code=504;  date/time=11/1/2016 11:07:21 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=14;  level=2;  module=100;  code=0;  date/time=11/1/2016 11:07:21 AM
          message=The following backups have been successfully created: H:\Acronis Backup\OCZ-VERTEX4_full_b43_s1_v1.tib
id=15;  level=2;  module=485;  code=14;  date/time=11/1/2016 11:07:21 AM
          message=Consolidate Backup Archive Location: H:\Acronis Backup\OCZ-VERTEX4_full_b43_s1_v1.tib Destination: H:\Acronis Backup\OCZ-VERTEX4_full_b43_s1_v1_94918718-3DBD-4C6E-88A2-595BF273DD29.tib   
Error_Code=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
id=16;  level=2;  module=11;  code=1031;  date/time=11/1/2016 11:07:21 AM
          message=Consolidate Backup Archive Location: H:\Acronis Backup\OCZ-VERTEX4_full_b43_s1_v1.tib Destination: H:\Acronis Backup\OCZ-VERTEX4_full_b43_s1_v1_94918718-3DBD-4C6E-88A2-595BF273DD29.tib   
id=17;  level=2;  module=11;  code=0;  date/time=11/1/2016 11:07:22 AM
          message=Deleting backup file with path H:\Acronis Backup\OCZ-VERTEX4_full_b41_s1_v1.tib.
id=18;  level=2;  module=316;  code=6;  date/time=11/1/2016 11:07:22 AM
          message=Operation has succeeded.
Start= 11/1/2016 10:09:02 AM
Finish= 11/1/2016 11:07:22 AM
Total Time= 00:58:20

========================

I wonder if those are 'real' errors or just notification that something could not be done so don't do it?

Irv, there are two different issues shown in the latest logs you have posted.

The first log continues to show an issue when writing the file (not specified, but believed to be the target backup file on your 4TB drive).  I would recommend running a validation for the resulting output file to see if that produces any similar messages?

I would also recommend not including more than one physical disk drive in your backup task(s) - use the old adage about keeping it simple (KISS) so that if or when you need to recovery data, you are working only with a single disk at a time.

The second log shows a more common issue where Acronis terminology hasn't yet caught up the reality of what is happening - the error message here is related to consolidation but is preceded by a successful completion message:

id=14;  level=2;  module=100;  code=0;  date/time=11/1/2016 11:07:21 AM
          message=The following backups have been successfully created: H:\Acronis Backup\OCZ-VERTEX4_full_b43_s1_v1.tib

What in fact is happening here is that automatic cleanup is being performed.  In this case, the error message is most likely a leftover from Acronis testing and can be ignored as upheld by the following messages in the log:

id=16;  level=2;  module=11;  code=1031;  date/time=11/1/2016 11:07:21 AM
          message=Consolidate Backup Archive Location: H:\Acronis Backup\OCZ-VERTEX4_full_b43_s1_v1.tib Destination: H:\Acronis Backup\OCZ-VERTEX4_full_b43_s1_v1_94918718-3DBD-4C6E-88A2-595BF273DD29.tib   
id=17;  level=2;  module=11;  code=0;  date/time=11/1/2016 11:07:22 AM
          message=Deleting backup file with path H:\Acronis Backup\OCZ-VERTEX4_full_b41_s1_v1.tib.
id=18;  level=2;  module=316;  code=6;  date/time=11/1/2016 11:07:22 AM
          message=Operation has succeeded.

Steve Smith wrote:

Irv, there are two different issues shown in the latest logs you have posted.

The first log continues to show an issue when writing the file (not specified, but believed to be the target backup file on your 4TB drive).  I would recommend running a validation for the resulting output file to see if that produces any similar messages?

I would also recommend not including more than one physical disk drive in your backup task(s) - use the old adage about keeping it simple (KISS) so that if or when you need to recovery data, you are working only with a single disk at a time.

OK, ran the VALIDATION, immediately came back with corrupted. I have been using the computer though since the backup. If it compares the disk to backup that could be the reason?

I'm going to make 2 new backup plans, C: and K: and see what happens with those.

Well just the C: did NOT go well. I enabled VALIDATION on the backup. See the attached screen capture.

Not sure what 'cpdata.metadata' is either? Didn't see that before in any backup?

Log doesn't look good either?

--------------

log uuid=12DF0439-AFD6-4442-9A1E-4754F6E519C8;  product=True Image;  version=19.0;  build=6581;  task=6531328A-74A5-4F06-9824-6951F1258BD6;  task_name=C Drive only
Start= 11/1/2016 5:10:49 PM
id=1;  level=2;  module=100;  code=0;  date/time=11/1/2016 5:10:49 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=11/1/2016 5:10:49 PM
          message=Operation C Drive only started manually.
id=3;  level=2;  module=100;  code=0;  date/time=11/1/2016 5:10:53 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  level=2;  module=316;  code=0;  date/time=11/1/2016 5:10:53 PM
          message=Operation: Backup
id=5;  level=2;  module=100;  code=11;  date/time=11/1/2016 5:10:53 PM
          message=Priority changed to Low.
id=6;  level=2;  module=11;  code=1008;  date/time=11/1/2016 5:10:53 PM
          message=Create Backup Archive From: Disk 2 To file: P:\Acronis_Backup\Irv\C Drive only.tib Compression: Normal Exclude: Files matching mask Match criterion:
          hiberfil.sys
          pagefile.sys
          $Recycle.Bin
          swapfile.sys
          System Volume Information
          *.tib
          *.tib.metadata
          *.~
          *.tmp
          C:\Users\ispal_000\AppData\Local\Temp
          C:\Users\Administrator\AppData\Local\Temp
          C:\Users\ispal_000\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache
id=7;  level=2;  module=1;  code=504;  date/time=11/1/2016 5:10:53 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=8;  level=2;  module=100;  code=0;  date/time=11/1/2016 5:11:31 PM
          message=Writing full version to file: C Drive only_full_b1_s1_v1.tib
id=9;  level=2;  module=1;  code=504;  date/time=11/1/2016 5:17:08 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=10;  level=2;  module=1;  code=504;  date/time=11/1/2016 5:17:10 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=11;  level=4;  module=4;  code=3;  date/time=11/1/2016 5:17:10 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC
Error_Code=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
id=12;  level=4;  module=4;  code=3;  date/time=11/1/2016 5:17:10 PM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=13;  level=4;  module=0;  code=65520;  date/time=11/1/2016 5:17:10 PM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=14;  level=2;  module=4;  code=3;  date/time=11/1/2016 5:17:41 PM
          message=Reattempting the operation. Error: Error occurred while writing the file..;  line_tag=0x1D8EAB676A3F6692
Error_Code=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
id=15;  level=2;  module=4;  code=3;  date/time=11/1/2016 5:17:41 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC;  hide=1
id=16;  level=2;  module=4;  code=3;  date/time=11/1/2016 5:17:41 PM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=17;  level=2;  module=0;  code=65520;  date/time=11/1/2016 5:17:41 PM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=18;  level=2;  module=100;  code=0;  date/time=11/1/2016 5:17:41 PM
          message=The following backups have been successfully created:
id=19;  level=4;  module=485;  code=35;  date/time=11/1/2016 5:17:41 PM
          message=The specified file does not exist: P:\Acronis_Backup\Irv\cdp.metadata.;  line_tag=0x4D3F22948E29F1C7
Error_Code=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id=20;  level=4;  module=11;  code=1001;  date/time=11/1/2016 5:17:41 PM
          message=Cannot open the backup.;  line_tag=0x76C4057909F37CAA;  hide=1
id=21;  level=4;  module=485;  code=8;  date/time=11/1/2016 5:17:41 PM
          message=Failed to open backup P:\Acronis_Backup\Irv\@task@.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.;  line_tag=0x76C4057909F37D3B;  hide=1
id=22;  level=4;  module=485;  code=5;  date/time=11/1/2016 5:17:41 PM
          message=Failed to open backup P:\Acronis_Backup\Irv\@task@.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.;  line_tag=0x132134CB418E71FC;  hide=1
id=23;  level=4;  module=485;  code=21;  date/time=11/1/2016 5:17:41 PM
          message=Failed to open backup P:\Acronis_Backup\Irv\@task@.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.;  line_tag=0x132134CB418E71AB;  hide=1
id=24;  level=4;  module=485;  code=26;  date/time=11/1/2016 5:17:41 PM
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Start= 11/1/2016 5:10:49 PM
Finish= 11/1/2016 5:17:41 PM
Total Time= 00:06:52

-------------------

I don't think the C: drive is bad? That is the SSD.

Irv, validation doesn't compare the disk to the backup as there would be far too many changes in the interim period, what it does do is compare the checksum embedded in the backup file with a new checksum created for the file, thus the message saying it is corrupted is saying these two checksums do not match.  This ties in with the errors about writing the file suggesting that the data that Acronis tried to write to the file on the drive is not what ended up being actually written to the drive!  Hence why Acronis also reported:  message=The request failed due to a fatal device hardware error.

Steve, I was 'afraid' that was the answer. The drive couldn't be written to basically at some point in time.

I'm running the K: drive only now, but it will take some time, most of the GB's are there and it isn't a fast SSD. If it IS my External then this should fail too.

I've got another much smaller External here as well, I'll give that one a try sometime tomorrow if I can create enough space on it? I think I can also use the Internal hard drive to test ATI on as well. If it were to fail on both of those that it IS the PC drives themselves that have some problem I can't understand at this time?

I'm also wondering if this could be a PORT problem? I might move the drive to a USB 2.0 and see what happens with the small C:?

BTW, there does appear to be files in the failed backup? Odd I'd think? I can open it up and look around but it is bad?

Irv, there have been some issues when including validation with the backup task so the MVP's would tend to recommend not doing so, but running this separately - the issues have mainly affected network drives or NAS.  I personally just make the backups without including validation, then do an occasional check by running a standalone validation, or mounting the .tib as a drive letter or exploring via a double-click in Explorer to check all looks to be OK.

There have been issues reported in the forums for USB 3.0 drives but nothing consistent - would be well worth trying it on a slower USB 2.0 port to see whether the problem remains.

In terms of the 'corrupted' .tib file, the acid test is whether you can actually restore or copy / paste some files or folders from it to a temporary location - I wouldn't want to risk trying a full restore, but could be used for that type of recovery if it works.  An alternative approach would be to try mounting the .tib and then doing a file comparison between some of the source folders and those in the mounted drive?

Steve, OK, I'll remove the validation, but the ones that did fail did not have that on.

I've D/L'ed Seagates WinTools. I'll stress the drive and see what the tool shows later.

I'm 'sort of nervouse' about the 4TB drive. I'm watching my K: drive be backed up. Opps. it just failed with the same file missing... ugh...

As it was backing up to a 158GB size (original twice that size or so) the status was not smooth. Most of the time it was about 170MB's +/- per increment. Sometimes it was less than 50MB's. I know some of that could be caused by compression, but I also saw periods where it didn't update to the point I thought the task had stopped?

Log seems to clearly point to the backup disk this time though?

==================

log uuid=BAFB4C15-55F3-4848-98B4-4CE1F7563EBB;  product=True Image;  version=19.0;  build=6581;  task=F8CEAAD8-6FBB-4524-9303-413FBF27D752;  task_name=K Drive only
Start= 11/1/2016 5:35:07 PM
id=1;  level=2;  module=100;  code=0;  date/time=11/1/2016 5:35:07 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=11/1/2016 5:35:07 PM
          message=Operation K Drive only started manually.
id=3;  level=2;  module=100;  code=0;  date/time=11/1/2016 5:35:10 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  level=2;  module=316;  code=0;  date/time=11/1/2016 5:35:10 PM
          message=Operation: Backup
id=5;  level=2;  module=100;  code=11;  date/time=11/1/2016 5:35:10 PM
          message=Priority changed to Low.
id=6;  level=2;  module=11;  code=1008;  date/time=11/1/2016 5:35:10 PM
          message=Create Backup Archive From: ESP (1-1), Disk_K (K:), PBR Image (1-8) To file: P:\Acronis_Backup\Irv\K Drive only.tib Compression: Normal Exclude: Files matching mask Match criterion:
          hiberfil.sys
          pagefile.sys
          $Recycle.Bin
          swapfile.sys
          System Volume Information
          *.tib
          *.tib.metadata
          *.~
          *.tmp
          C:\Users\ispal_000\AppData\Local\Temp
          C:\Users\Administrator\AppData\Local\Temp
          C:\Users\ispal_000\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache
id=7;  level=2;  module=1;  code=504;  date/time=11/1/2016 5:35:10 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=8;  level=2;  module=100;  code=0;  date/time=11/1/2016 5:35:10 PM
          message=Writing full version to file: K Drive only_full_b1_s1_v1.tib
id=9;  level=2;  module=1;  code=504;  date/time=11/1/2016 5:35:11 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=10;  level=2;  module=1;  code=504;  date/time=11/1/2016 6:19:36 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=11;  level=2;  module=1;  code=504;  date/time=11/1/2016 6:23:26 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=12;  level=4;  module=4;  code=3;  date/time=11/1/2016 6:23:26 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC
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          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
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id=15;  level=2;  module=4;  code=3;  date/time=11/1/2016 6:23:56 PM
          message=Reattempting the operation. Error: Error occurred while writing the file..;  line_tag=0x1D8EAB676A3F6692
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id=16;  level=2;  module=4;  code=3;  date/time=11/1/2016 6:23:56 PM
          message=Error occurred while writing the file.;  line_tag=0x1D8EAB676A3F6AEC;  hide=1
id=17;  level=2;  module=4;  code=3;  date/time=11/1/2016 6:23:56 PM
          message=Error occurred while writing the file.;  line_tag=0x7CEB2CDC9FB120A0;  hide=1
id=18;  level=2;  module=0;  code=65520;  date/time=11/1/2016 6:23:56 PM
          message=The request failed due to a fatal device hardware error;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=19;  level=2;  module=100;  code=0;  date/time=11/1/2016 6:23:56 PM
          message=The following backups have been successfully created:
id=20;  level=4;  module=485;  code=35;  date/time=11/1/2016 6:23:56 PM
          message=The specified file does not exist: P:\Acronis_Backup\Irv\cdp.metadata.;  line_tag=0x4D3F22948E29F1C7
Error_Code=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id=21;  level=4;  module=11;  code=1001;  date/time=11/1/2016 6:23:56 PM
          message=Cannot open the backup.;  line_tag=0x76C4057909F37CAA;  hide=1
id=22;  level=4;  module=485;  code=8;  date/time=11/1/2016 6:23:56 PM
          message=Failed to open backup P:\Acronis_Backup\Irv\@task@.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.;  line_tag=0x76C4057909F37D3B;  hide=1
id=23;  level=4;  module=485;  code=5;  date/time=11/1/2016 6:23:56 PM
          message=Failed to open backup P:\Acronis_Backup\Irv\@task@.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.;  line_tag=0x132134CB418E71FC;  hide=1
id=24;  level=4;  module=485;  code=21;  date/time=11/1/2016 6:23:56 PM
          message=Failed to open backup P:\Acronis_Backup\Irv\@task@.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.;  line_tag=0x132134CB418E71AB;  hide=1
id=25;  level=4;  module=485;  code=26;  date/time=11/1/2016 6:23:56 PM
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id=26;  level=4;  module=11;  code=1053;  date/time=11/1/2016 6:23:56 PM
          message= ;  line_tag=0x4D3F22948E29F2BE;  hide=1
id=27;  level=4;  module=4;  code=17;  date/time=11/1/2016 6:23:56 PM
          message=The specified file does not exist.;  line_tag=0xF35F747B3B21F8E2;  hide=1
id=28;  level=4;  module=0;  code=65520;  date/time=11/1/2016 6:23:56 PM
          message=The system cannot find the file specified;  line_tag=0xBD28FDBD64EDB8F4;  hide=1
id=29;  level=4;  module=316;  code=5;  date/time=11/1/2016 6:23:56 PM
          message=Operation has completed with errors.;  line_tag=0x9F2C53C72E8BCE7B
Error_Code=AQUAPAF7zosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEF0aV9kZW1vbl92c182NTgxACRmaWxlAEFrOlw2NTgxXHByb2R1Y3RzXGltYWdlclxkZW1vblxtYWluLmNwcAAkZnVuYwBBbWFpbgAkbGluZQBOhQIAAAAAAAAA
Start= 11/1/2016 5:35:07 PM
Finish= 11/1/2016 6:23:56 PM
Total Time= 00:48:49

==================

This line in particular ==> " message=Cannot open the backup.;  line_tag=0x76C4057909F37CAA;  hide=1"

Hmmm...

Using SeaTools I just ran the 'Short' test and it passed... will run the long one now.

An UPDATE....

First as I said before the External 4TB drive passed SeaTools Short Generic test. However the Long Generic takes almost 10 hours. That will run overnight I guess.

I had spare room on my L: drive (my old backup internal drive) and made a backup plan to use it and only backup the C: SSD drive. It PASSED, Green check mark. Started the Validation and it is working now, 3 minutes left. It did NOT return with a fail instantly like the other time I tried it on the C: backup.

So, at this point I think we can say that ATI is installed correctly and does work. Sure, I need to do a full backup to be sure but I am more confident now.

The LOG file for C: shows NO ERRORS!!!

-------------------

log uuid=76E95F83-6BB7-4E9D-BA69-B9F16582B2B7;  product=True Image;  version=19.0;  build=6581;  task=1690D4AF-6F14-4E94-A827-AC89E38FA17A;  task_name=C to L backup
Start= 11/1/2016 6:53:51 PM
id=1;  level=2;  module=100;  code=0;  date/time=11/1/2016 6:53:51 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=11/1/2016 6:53:51 PM
          message=Operation C to L backup started manually.
id=3;  level=2;  module=100;  code=0;  date/time=11/1/2016 6:53:55 PM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  level=2;  module=316;  code=0;  date/time=11/1/2016 6:53:55 PM
          message=Operation: Backup
id=5;  level=2;  module=100;  code=11;  date/time=11/1/2016 6:53:55 PM
          message=Priority changed to Low.
id=6;  level=2;  module=11;  code=1008;  date/time=11/1/2016 6:53:55 PM
          message=Create Backup Archive From: Disk 2 To file: L:\AcronisTest\C to L backup.tib Compression: Normal Exclude: Files matching mask Match criterion:
          hiberfil.sys
          pagefile.sys
          $Recycle.Bin
          swapfile.sys
          System Volume Information
          *.tib
          *.tib.metadata
          *.~
          *.tmp
          C:\Users\ispal_000\AppData\Local\Temp
          C:\Users\Administrator\AppData\Local\Temp
          C:\Users\ispal_000\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache
id=7;  level=2;  module=1;  code=504;  date/time=11/1/2016 6:53:55 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=8;  level=2;  module=100;  code=0;  date/time=11/1/2016 6:54:33 PM
          message=Writing full version to file: C to L backup_full_b1_s1_v1.tib
id=9;  level=2;  module=1;  code=504;  date/time=11/1/2016 7:00:44 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=10;  level=2;  module=1;  code=504;  date/time=11/1/2016 7:00:47 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=11;  level=2;  module=100;  code=0;  date/time=11/1/2016 7:00:47 PM
          message=The following backups have been successfully created: L:\AcronisTest\C to L backup_full_b1_s1_v1.tib
id=12;  level=2;  module=316;  code=6;  date/time=11/1/2016 7:00:47 PM
          message=Operation has succeeded.
Start= 11/1/2016 6:53:51 PM
Finish= 11/1/2016 7:00:47 PM
Total Time= 00:06:56

================

Much shorter as well. Ah, Validation just finished, OK!!!

Now the next question (assuming that the SeaTools test passes) is where is the problem? Windows 10? Probably not, my wife is on it too and it works for her. My specific USB 3.0 port/controller? ATI handling External Drives and/or USB 3.0 support?

I guess the next test is wait for SeaTools to finish. If OK I'll move the drive to a USB 2.0 port and try a backup. That should take care of the question of either my USB 3.0 port/controller problem (I do have other 3.0 ports to try though).

Next would be to attach a WD External I have and give that a try.

Am I missing a test case that you can think of?

Thank you for you help on this... it is appreciated.

Irv,

I'm using Acronis with external USB drives without issue - they should work just fine if the disk is not corrupted. The thing about chkdsk is that it generally only runs on the active OS parition (C:) and not on the bootloader or recovery partitions.  It stinks, but if the corruption is there, you have to boot a windows recovery disk, go to advanced options and command prompt and use diskpart from there to assign a drive letter and then runk chdksk /f /r on those too.  Hopefully seatools does this on it's own. 

Assuming the disk is all good, but still having issues, the next things would be to try a different UsB cable and see what happens.  If still no good, a different USB port and see what happens (if you have front and back ports on a PC, switch to the other ones).  And finally, try a different enclosure.  There a a few people who simply swapped to a different tool-less enclosure and then it started working.  

Other things to be aware of and look for... power settings / advanced power settings.  Disable UsB selective supsend and increase the time for hard drive power savings or turn it off completely for testing.  If the drive is trying to spin down or the usb ports are trying to cut power during an extended backup or recovery session where no physical input has been detected by the OS, that can cause issues.  You also should go to computer management >>> device manager >>> universal serial bus controllers and expand that.  Then click on each item under USB and check properties for another power management tab and disable any power saving features there too.  

Finally, all USB ports are not the same.  On my PC, my front UsB 3.0 ports are faster than the rear ones.  However, the rear ones supply more power than the front.  So, if I attach a USB-powered external drive to the front, it cuts out at random times when in constant use do to low power availability.  It works great if the disk is a low power SSD, but even a 2.5" spinning drive is too much for my front ports).  

For some, using a powered USB hub is a good thing to get over this.  For others, using a UsB hub (powered or non powered) can actually be the problem.  

Could it be the USB controller?  Possibly. Hard to tell though since USB controllers are all different and respond different depending on the type of cable attached to them, the type of hard drive being used (power) and/or the type of external enclosure too.  I hate trouble shooting USB issues because of all of these possibilities.  

Personally, I'd try attaching the problem external drive to another system and doing the same backup job you're doing on the main system and see if the problem still exists.  If it does, it's probably the drive, cable or enclosure and nothing to do with your system, UsB ports or Acronis. 

Bobbo. I'm still working on this and did discover somethings.

• Yes, know all about CHKDSK and how it works. That is why in some of my 'tests' I've cut out those non-drive letter partitions. It didn't matter. However when I used the Internal drive for the backup ATI worked fine. Real question now concerns the External drive and what could be the cause for that to not work?
• Wife's PC using ATI is using an older model 2TB Seagate drive and it works fine. Also running W10 Aniv. Update and as the same KB fix level. So I really doubt this is an ATI problem.
• Different USB cable, could if I had another one, and I have plenty of others, just not one with the Micro-B connector at one end (http://www.seagate.com/manuals/backupplushub/led-indicator-and-cable/) as this one does.
• 6 USB ports for 3.0, 2 front, 4 back (now plugged into the a back 3.0), 4 USB 2.0 ports, 2 on the top, 2 on the back. Can't tell is there is only one controller for each, but I suspect that is the case. One of the 3.0 ports runs to the Monitor and it has 2 ports on it from that cable.
• Dell Support Assist does have a 'tester' for the h/w, claims the port the External drive is plugged into is good and passed tests.
• Power Settings, ugh... I guess the Windows 10 Aniv. Update since it was basically a complete install changed some settings I did have. System is set to SLEEP and I know I had that off. I have a program called 'Caffeine' which keeps the system 'alive' by simulating activity. Got up this morning expecting to see the SeaTools results and the PC was sleeping. Only 26% complete, another 7 1/2 hours to go on the test. Reset ALL power settings so everything stays on and doesn't go off or to sleep.
• USB power settings. I thought I had them ALL set to as not checked to save power. Well USB Root Hub (xHCI) was turned on to allow it to be turned off to save power. I've reset that to off now. Not sure if that is the cause or contributes to this? Wouldn't think so but it could be.
• Although I've not tested USB speeds, the only difference it seems is where the cables are connected to the motherboard from what I can see in the manual. The rear connectors are attached to the motherboard but cable connect the front and top USB connectors. I'd assume the rear connectors to have less 'lag' and could work faster as cable condition/connector would not play into the situation.
• This is a desktop USB drive so there is a power supply with it vs. portable drives which get power from the port. I do not think it spins down as I can't find any settings for it. Unit only has a setting for the power light, on or off. Always appears to be spinning as I can feel vibration.
• Once the SeaTools test finishes I intend to use a WD External I have and see if that works.
• One of the links I posted for Steve was about Seagate External drives having problems. Paragon's driver was the blame and I do have 2 Paragon programs on my PC. In Device Manager is a User-Mode Block Device from them. Looks like it was installed with Paragon's Backup and Restore 16 by the install date. Last resort would be to delete that progrm in case it is interferring with the Seagate. That program too can't handle the Seagate drive, says it is invalid when it tried to back up to it. You can see that here ==> https://support.paragon-software.com/showthread.php?1538-BR16-says-External-Drive-is-not-valid
• I can move the External drive to wife's PC as well and try ATI there.

Right now I'm pretty sure it is External drive related. The mere fact that the same backup of the C: drive to the Internal drive worked and same backup to the External fails sort of proves that.  Since I've not had problems with other USB 2.0 and 3.0 devices I feel confident they are OK too. It could be the one USB Root that could power down though although I'd suspect not as the disk was active I'd think writing. 

I think I'd have a good answer once SeaTools completes. Then if OK I'll put in my WD External (if I have enough space) and try that. That will take the Paragon driver out of the equation I think. If it too fails I'll disable that driver and see what happens. If the WD works, back goes the Seagate. All fail, try the Seagate on wife's PC. Fails there, it is the Seagate. Works, well I'm back to square one I guess and it is either my PC or Win10 (SFC /SCANNOW was fine, no problems) and more work to do. First thing to try is USB 2.0 I guess then?

About the only thing I've really ruled out as the problem is ATI since it does work to the Internal drive in terms of it installed correctly and does what it should. Also CHKDSK and drive C: as that was backed up to the Internal drive but not the External. Assume that means disk corruption is not the problem, that and 2 other backup programs in the last few months have had no issues backing up the drives to the Internal drive. Problem I do not think is the disk drives or partitions, purely related to the External drive.

One other 'thing' I noticed. Drive PERMISSIONS.... I've not messed with those, at least I don't think I did, and I know not for the External drive. My data drive, K:, had different permissions from the Internal backup drive L:, and so does the new External drive? See the screen capture. Not sure if this plays into this or not? Look at the screen capture... L: is the data drive, K: is the old internal backup, and P: is the new Seagate External. Owners are the same for K: and L: but not for P:? Don't think that matters. I run as Administrator and on all 3 drives the permissions are the same. However Users is different on the P: External drive? Authenticated User is only on P: as well. I know ATI isn't running under User as it couldn't even create the filename if it were. I only looked at that to make sure it wasn't a problem. I don't see any, but if you do let me know.

I really hate problems like this, so many possibilities and the length of time it takes to troubleshoot fully.

Latest 'news'...

I gave up on the Seatools. Once I 'woke up' the PC it never picked up again. Started it again and this time it said over 10 hours... and according to Seagate about 3 hours per TB...

So I went on to another 'test'. I got out the WD My Book 500GB drive. Plugged it into a USB 2.0 port (this is an old USB 2.0 External) and it DID NOT even register? OK, opened DISK MANAGER figuring I needed to assign it a drive letter, not there? Hmm... rebooted. Still not showing but the light DID come on again on reboot? Disconnected the Seagate, unplugged the WD and plugged it in again... nope, nothing. Even tried the 3.0 port, nothing? Looked in DEVICE MANAGER, an 'unkown device' was showing. On a USB port no less. Odd? Rebooted, this time it did light up and the 'ding' told me it was seen. Went to DISK MANAGER and assigned a drive letter (R:). Works (and in the USB 3.0 port no less) and the last time used was in 2009 it seems (I said it was old :-) ).

Next tried backing up the whole C: drive to it. Took 30 minutes and worked. I'm validating it now and it did start and will take 30 minutes, the same as the backup. Last time that was good too when tested on the Internal drive. Suspect it will pass.

What I found to be odd was with the Seagate connected I couldn't get the WD on-line? Could be because of SeaTools and me aborting the test. Once the validation ends I'll power up the Seagate again and see if I can see it and the WD at the same time. Also do a reboot.

One last test though before I call the Seagate the problem. I want to try a C: backup again to the Seagate. Possible that xHCI device powered down and caused the problem possibly. This test will determine if that was the problem or not.

I'm confident the validation will be OK, when it did fail the other time it was an instant fail, and when it did work OK it took time to go through everything and verify. The fact that it needs 30 minutes to check is a good sign.

Stay tuned...

Bobbo, LONG LABORIUS TRIP, but it is SOLVED (not sure why yet)!!!!

After changing all the 'power down' possibilities and verifying it would work to the smaller USB 2.0 WD drive and a smaller one to the Seagate I started a FULL DISK 0 and 1 backup except for the OLD original C: on the original 1TB drive. Worked flawlessly. I am verifying it now but it is running and since if didn't come back immediately I assume it will verify when finished.

I did notice a SIGNIFICANT speed increase using the Seagate USB 3.0 drive on just the SSD drive backup vs. the USB 2.0 WD as well. Time is 1/3 the time to the USB 3.0 it seems.

The LOG for the full backup is short and shows NO errors:

-----------------------

log uuid=C46570F2-4AD5-4685-A1C6-661EE49B4B96;  product=True Image;  version=19.0;  build=6581;  task=52D7D123-D213-4305-A160-A3FE9DA6502B;  task_name=2 Disk Backup
Start= 11/2/2016 11:24:33 AM
id=1;  level=2;  module=100;  code=0;  date/time=11/2/2016 11:24:33 AM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=11/2/2016 11:24:33 AM
          message=Operation 2 Disk Backup started manually.
id=3;  level=2;  module=100;  code=0;  date/time=11/2/2016 11:24:36 AM
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4;  level=2;  module=316;  code=0;  date/time=11/2/2016 11:24:36 AM
          message=Operation: Backup
id=5;  level=2;  module=100;  code=11;  date/time=11/2/2016 11:24:37 AM
          message=Priority changed to Low.
id=6;  level=2;  module=11;  code=1008;  date/time=11/2/2016 11:24:37 AM
          message=Create Backup Archive From: Disk 2, ESP (1-1), DIAGS (1-2), WINRETOOLS (1-4), NTFS (1-6), PBR Image (1-8), Disk_K (K:) To file: P:\Acronis_Backup\Irv\2 Disk Backup.tib Compression: Normal Exclude: Files matching mask Match criterion:
          hiberfil.sys
          pagefile.sys
          $Recycle.Bin
          swapfile.sys
          System Volume Information
          *.tib
          *.tib.metadata
          *.~
          *.tmp
          C:\Users\ispal_000\AppData\Local\Temp
          C:\Users\Administrator\AppData\Local\Temp
          C:\Users\ispal_000\AppData\Local\Microsoft\Windows\INetCache
          C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache
id=7;  level=2;  module=1;  code=504;  date/time=11/2/2016 11:24:37 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=8;  level=2;  module=100;  code=0;  date/time=11/2/2016 11:24:38 AM
          message=Writing full version to file: 2 Disk Backup_full_b1_s1_v1.tib
id=9;  level=2;  module=1;  code=504;  date/time=11/2/2016 11:24:39 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=10;  level=2;  module=1;  code=504;  date/time=11/2/2016 11:24:51 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=11;  level=2;  module=1;  code=504;  date/time=11/2/2016 11:25:13 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=12;  level=2;  module=1;  code=504;  date/time=11/2/2016 11:25:18 AM
          message=Pending operation 172 started: 'Creating partition image'.
id=13;  level=2;  module=1;  code=504;  date/time=11/2/2016 12:07:10 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=14;  level=2;  module=1;  code=504;  date/time=11/2/2016 12:11:28 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=15;  level=2;  module=1;  code=504;  date/time=11/2/2016 12:17:44 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=16;  level=2;  module=1;  code=504;  date/time=11/2/2016 12:17:46 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=17;  level=2;  module=1;  code=504;  date/time=11/2/2016 12:17:46 PM
          message=Pending operation 172 started: 'Creating partition image'.
id=18;  level=2;  module=100;  code=0;  date/time=11/2/2016 12:17:46 PM
          message=The following backups have been successfully created: P:\Acronis_Backup\Irv\2 Disk Backup_full_b1_s1_v1.tib
id=19;  level=2;  module=316;  code=6;  date/time=11/2/2016 12:17:46 PM
          message=Operation has succeeded.
Start= 11/2/2016 11:24:33 AM
Finish= 11/2/2016 12:17:46 PM
Total Time= 00:53:13

--------

All is GOOD. I think the problem was the USB xHCI turning off probably? I will turn the system hybernating back on probably?

Irv, thanks for taking the time to keep us updated on your progress and results. Glad to hear that you look to have resolved the problem for the Seagate USB 3.0 external drive via the settings.

Irv,

Wow, lots of testing and persistence! Perhaps it was the power settings on the USB controller - hard to say. Main thing is it's working now and hopefully stays that way with your current settings!  Glad all your hard work paid off!