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PC Bluescreens while backing up dynamic disk to external drive

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I am trying to image my dynamic disk (2x 600GB drives in RAID 0) to a 5TB external backup drive using ATI 2016 however I get a BSOD about 20GB or so into the backup. I am running Windows 10 and am using the latest version of ATI 2016. I was able to obtain the following from Windows after teh BSOD.

Source
Windows

Summary
Shut down unexpectedly

Date
‎Sat, ‎6, ‎4, ‎16 4:57 PM

Status
Not reported

Problem signature
Problem Event Name:    BlueScreen
Code:    19
Parameter 1:    20
Parameter 2:    ffffe000bce2dcf0
Parameter 3:    ffffe000bce2dd10
Parameter 4:    4020005
OS version:    10_0_10586
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.10586.2.0.0.256.48
Locale ID:    1033

Any suggestions?

0 Users found this helpful

You might try performing the backup using the bootable reecovery media and see if that is successful.  If it is then the problem is probably related to the Windows OS more than it is Acronis True Image.  If the backup fails using the boot media then I would suspect possibly a hardware issue.

Download a copy of the free Who Crashed utility program and assuming that your BSOD created a crash dump file on your system, this can analyse the dump file and provide more information on the possible cause of the crash.

Enchantech wrote:

You might try performing the backup using the bootable reecovery media and see if that is successful.  If it is then the problem is probably related to the Windows OS more than it is Acronis True Image.  If the backup fails using the boot media then I would suspect possibly a hardware issue.

Thanks for that, I will give it a shot and report back.

 

Steve Smith wrote:

Download a copy of the free Who Crashed utility program and assuming that your BSOD created a crash dump file on your system, this can analyse the dump file and provide more information on the possible cause of the crash.

Gave that program a download and it says the cause was a Bad Pool Header due to Malware Bytes Anti Malware. Will try running the backup again and disabling MBAM.

I'd go with the offline bootable media for this backup as well.  Dynamic disks have limitations and cloning of dynanic disks is not supported.

http://www.acronis.com/en-us/support/documentation/ATI2016/#7937.html

To back up dynamic disks you can use only the partition mode.

Even then, the BSOD would need to be investigated, I supect a driver error of some type, which can hopefully be avoided using the offline bootable recovery media to initiate the backup instead.

 

 https://kb.acronis.com/content/56595

Hello,

To investigate issues with BSOD, we need a memory dump and some other logs.

Please contact our Support team.

Best regards.