[QUESTION] prl_report causing high CPU load for a long period of time
ATIH 2016 b6027
I recently noticed a little slowness on one of my systems and consulted the task manager to find out the reason.
prl_report.exe was one of the processes causing a 23-26% CPU utilisation.
Questions: Why is this task running? What it is doing? And then how long should it run? It seems to me that it does run endlessly, as I've monitored it for more than 30 minutes now.
Also there was a constant network traffic, but the process itself did not cause any open ports etc but it seems it is using the Windows system for data connections.
Hi Karl,
Based on this earlier thread (https://forum.acronis.com/forum/4477) , it appears as it is the customer experience internface with True Image. You should be able kill it without issue. You can also disable the Participation by clicking on "Help" in the left panel and then "About" at the bottom. From there, you'll see the Participation button. It looks like this is turned on by default, but typically turn it off.
Karl,
In some research I did awhile back I found that the prl_report.exe connects with an Acronis server where Customer Satisfaction Reports are sent. Evidently the app is phoning home as it were, have you attempted to send such a report via the application? I suppose this might be run by the application itself arbitrarily but I wouldn't know what the purpose of that would be.
I think the application tried to send a report itself because of a crash, I cannot really remember. I've also send one on request from Ekaterina, but I cannot tell you if this caused it, as this happened many days ago.
It would be interesting to know what Acronis has to say here. I think it is not intended that this process is taking up some CPU load and never terminating by itself.
Hello, Karl.
As Bobbo has correctly observed, the prl_report process runs as part of the optional Acronis Customer Experience Program. It is scheduled to periodically send anonymous usage data.
Now, as to the CPU usage - it is indeed a strange issue. It is supposed to run and exit in just a few seconds, not an hour or more, as in your case. If you are willing to investigate, please collect a Process Monitor trace while executing 'prl_stat.exe for_scheduler' (located in C:\Program Files (x86)\Acronis\TrueImageHome). Wait until prl_report.exe finishes (or if it keeps running for more than a few seconds, then wait for about a minute then terminate it) and stop the capture. I'll send you instructions on how to upload the resulting file if you decide to do this.
Hello Dmitry thanks for your reply. I will likely investigate this further and hope I will find time by next week as I have some days off work.
Hello Dmitry, I haven't actively encountered this problem again, but I've created a PML file on the once affected system. Would it be still interesting to look into that or shall we rather close this issue?
Hello, Karl.
To clarify - you ran 'prl_stat.exe for_scheduler' and it finished quickly, is that correct? In that case I'm afraid the ProcMon trace will not tell us much about the original problem.
I suppose we can leave this thread for now, seeing as the issue is not affecting your PC anymore.