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Rescue media built incorrectly with ATI2016?

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Hi,

I have Acronis 2016 and I tried to follow these instructions in a general sense, to clone my SSD to a new bigger SSD, although I was planning to clone rather than recover from a backup (I did back up the drive first):

https://forum.acronis.com/forum/acronis-true-image-2016-forum/guide-res…

But I can't get very far with this. Here is the situation: whatever is inside the machine, Acronis and Diskpart can NOT see... whatever is outside the machine, they CAN see. So, the first thing I tried, I put NewDrive in the machine and it wasn't visible even to diskpart, I thought OK, maybe I installed it insecurely, or maybe it's damaged, but... if I put OldDrive back in the machine, diskpart and acronis cannot see it, but it can see NewDrive (attached via USB enclosure)... and also it can boot to Windows (so OldDrive is properly installed).

So it seems like my rescue media is built incorrectly, such that it can't detect the internal drive? I am on a Dell Inspiron 7706. 

I built the rescue media from within ATI 2016 because I could do so successfully, and because I don't think MVP assistant works with ATI 2016. At least, when I try to open MVP Assistant on the computer, and then I click on the "Rescue Media" tab, it goes to "not responding" and I have to kill the app. 

I don't remember which of the two ways from within ATI2016 I built the rescue media, but whatever I did, I was able to see the command window and the ATI interface.

Does anyone have any ideas as to why the internal drive cannot be detected by diskpart or Acronis when I boot from the rescue media, and how to resolve this?

Thank you, Elisa

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Elisa, looking at the specs for your Dell Inspiron 7706 it looks like it has a PCIe NVMe M.2 SSD drive - one that looks like a memory module with the connector on the short end.

ATI 2016 pre-dates this type of drive so the default Linux based media created by this version will not know how to identify any NVMe SSD drives.

Your options at this point are as follows:

Create WinPE based rescue media for ATI 2016

Upgrade to a later version of Acronis software such as ATI 2018, 2019, 2020 or 2020

If your new SSD came with an option to download an OEM version of Acronis, then uninstall ATI 2016 and use that newer version.

Use an alternative application such as Macrium Reflect Free to do the migration.

See KB 56610: Acronis True Image 2016: Creating Bootable Media - for details of the options for creating WinPE media.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

Thank you, I wasn't able to get the WinPE method to work but Macrium did the trick!

Best, Elisa