Restore keeps failing
Acronis True Image Cloud 2016
My laptop suffered a disk failure. Fortunately, I had backed it up completely. But now when I try to restore it, the restore fails. I have pictures of the setup screens, but the forum won't let me post them.
After restore runs for several hours, I get a failure:
Failed to recover item: progressive_barbitmap.png
(at this point I would go to the cloud dashboard and look at the file in question, but it's not responding today)
I have tried to restore many times, and always get this same failure. Previously, it was stopping at a different file. Since that file was also a graphic, I decided to risk deleting it to fix the restoration, but I now get the same failure on another file. There is noo option to ignore the file and continue.
Is there any way for me to restore? Are all my backups for naught?

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Email has been sent. Hopefully we will get a response tomorrow.
FtrPilot
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Thanks, FtrPilot. To answer your questions:
- There is no operating system. I am booting True Image 2016 restore from a USB stick. I boot in legacy or EFI mode, there does not seem to be a difference while I have legacy support enabled in the BIOS. If I set UEFI only, the EFI boot fails and legacy is not possible. There's a reason for that, but I forgot it. ;-)
- If necessary, I can clone the as-shipped disk from my laptop, which I had immediately swapped out for a larger, faster disk (which eventually failed), onto the new larger, faster disk, and attempt restore from that configuration, but I do not expect this will help, as it seems that all the other partitions restore corrrectly (inasmuch as I know what any of them do), and only the C: partition has problems (it is much, much bigger than any of the others).
- I do not have local backups. That only occurred to me after the first restore failure. :-(
- I am restoring disk-at-once, which is how I did my backups. I have also attempted restoring the C: partition when the others have already been restored, and the results were the same. Usually I boot Ubuntu from a USB stick to wipe all partitions from the drive before attempting a restore, just to be sure.
- You didn't ask, but this is a Lenovo Yoga 2 Pro i7, 4GB RAM (factory, IIRC), 500GB Samsung EVO850 SSD, unformatted (most of the time :-)
Thanks,
Mike
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Mike, one suggestion that may help here. Put back the original 'as shipped disk' into the laptop and connect the new larger drive as an external drive. Install ATIH 2016 on the original drive then try restoring the Cloud backup onto the external drive.
Was the initial disk failure catastrophic, i.e. is that drive completely unusable or is it giving serious errors?
Is it possible to still access any of the data on the original failed drive?
My reason for asking is to understand whether you have any options to try to recover that failed drive or not?
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I am currently attempting to download the contents of the C drive. If it works, I will unzip it into the C: drive space created by my most recent failed restoration attempt. Note that I cannot restore from the application, details here:
https://forum.acronis.com/forum/31566
The old drive did not fail catastrophically, but it is still an unreliable data source, and I will reinstall from scratch rather than take chances copying from it.
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OK, so I did get an apparently clean set of files comprising the content of my C drive at the time of backup. However, copying these onto the empty drive resulted in an unbootable system, which is really no big surprise.
I noticed that I had been booting True Image 2015, so I created a USB drive of True Image 2016, and attempted full disk restore from that. The result was identical to what I had experienced previously.
At this point I will openn a support issue. Thanks for trying.
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Mike,
What is the error after restoring? It sounds like you're doing a full disk recovery, but want to be sure as resotring the C: drive itself won't have the necessary boot environment. Also, restoring C: from a file/folder recovery also won't be bootable. A full disk resocvery will bring back the boot partion and all hidden files/folders and system files that a file/folder backup may not have backed up.
If you boot into Windows installer disk or Windows restore disk and get to command prompt, does it detect an installed OS "bootrec /scanos"
If it does, you can try to repair the bootloader on the system...
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
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