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Samsung SSD Recovery again

Thread needs solution

Another user with a Samsung drive and big difficulties.

PLATE, THERMAL, M.2 PCI, 1.5, 5510/9550
SSDR, 512G, P34, 80S3, SAMSUNG, PM951

This 512 SSD runs in a brand new Dell XPS 15 9550, with Windows 10 Pro and Acronis 2016 Build 6027 installed and all of late MS Updates done.

Days prior the backup I partitioned above drive into C:\=100 GB and D:\=rest. Drive C comprises operating system and software programs only, where drive D comprises data only.

A full-image-backup of drive C within the installed Acronis 2016 on to a different volume/folder (drive D) caused no problems and the file was transferred to an external drive.

Within the installed Acronis and its Universal Restore section I created a bootable USB Stick. Two days ago I wanted to recover above backup. No problems here as the stick boots and runs until there is a message that says “True Image has not found any hard disk drive”. Online-Resource for help http://kb.acronis.com/errorcode/ and two codes like 0x000101F4 and 0x000A01FD.

Frustrated I went as far and started a clean installation of Windows 10 Pro but now even my Windows 10 Pro USB installation stick cannot find a disk drive any longer. Two items appear within the Windows installation procedure just before selecting a partition (in fact there is none): REFRESH and load NEW DRIVERS. Formatting and everything else are just greyed out.

I also opened a ticket with DELL, but no response so far. Question: who or what blocked my system and what is the answer to it. I have been using Acronis for years and never encountered such a thing. What to do?

 

 

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Juan,

Does the drive show up in the bios system information at all?  It coudl be the drive needs to be reseated or has actually failed.  

Alternatively, when you recovered your backup, did you boot the USB drive in legacy mode or UEFI mode?  Dells usually allow both with no configuration needed.  If you booted into the legacy mode of the USB drive (colorful splash screen for selecting your Acronis options), instead of the UEFI mode (black window with white text menu), then you most likely restored the system as a legacy/MBR image.  You may need to either change the boot option in the bios to legacy/csm/bios now... or, ideally, you would restore the image again, making sure that you're booted into the UEFI version of Acronis to begin with.  

On a side note, but similar behavior... I recently purchased a new mobo and have had a lot of learning with it so far.  Same brand/manucturer I used in the past with my 3rd gen i-5, but this one is for a new 6th gen i-5 and is much more finicking with it comes to bootloaders.  I had been playing with it for weeks trying to figure out why some UEFI USB drives are seen and others not - most of the time, those same UEFI drives would show up as MBR drives (they are capable of both and work on other systems in UEFI mode just fine).  

After pulling my hair our the last few days, I re-flashed the bios (same version as before) and low-and-behold, now all of my USB drives show up properly with UEFI boot options again.  No idea what happened along the way, but I suspect it occured after fiddling with the MBR with windows repair manually - since this particular motherboard has a specific Windows Boot Manager option that must be used to boot Windows - which I've never had to do with other motherboards. 

Hello Juan,

I believe the drive you have in your machine is one of the new NGFF M.2 PCIe SSD drives.  The default boot media created with True Image is Linux based and does not have driver support for these new drives.  In such cases it is necessary to create WinPE based boot media for driver support in order to restore a backup image to the drive.

As to why your Windows installation media does not detect the drive well, that's a good question.  At this point I have no idea but follow Bobbo's suggestion to have a look in the bios to see if it is listed in the boot order.