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system hang

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Hi,

I have upgraded to Acronis True image 2016 on two PC's. Since upgrading both systems sometimes hang when shutting down with the following message displayed, ' operations are in progress, please wait. the machine will be turned off automatically after the operations are complete'

  1. The only thing I can do is force a hard shutdown.
  2. Removing Acronis with uninstall resolves the problem.
  3. Any ideas on troubleshooting?

Thanks in anticipation

0 Users found this helpful

Hello, I am afraid that this is a known issue and has been given high priority to be fixed in the next update for ATIH 2016 that is expected to be released soon - a search in the forum will show reports of the same issue from other users.

If you have upgraded from an older version of ATIH to the 2016 version then one remedy that others have found works is to perform a clean install of ATIH 2016.  You do this by uninstalling the current version, running the Acronis Cleanup tool - there is a link to this in my signature below, then installing the 2016 version again without any remnants of the older versions being on the system.