Unable to restore backup.
Having just installed True Image 2016 to my new laptop (Lenovo Yoga 900), it is naturally a wise move to check that I can restore any backup in case of mishap.
Unfortunately, I have discovered that this is quite impossible.
Restoring the C: partition via the installed application restarts the system (which is usual). Having restarted, an error box (eventually) comes up complaining that the backup files cannot be found (they are present on the backup drive and appear to be valid image files as I can easily 'restore' them to another disc on another system). The error box even says, "To create a new version according to the current backup scheme, click ignore". Whatever this is supposed to mean, there is no 'ignore' button to click.
Booting the bootable recovery USB flash stick immediately draws an error message "True Image has not found any hard disk drive". It gives an event code to enter into a webpage as:
Event code:0x000101F4+0x000A01FD
The web site unhelpfully reports that, "There is no information about this error available now".
Assistance on this would be appreciated.
Thank you for your response.
I am using build version 6581.
Creating the Windows PE version of the rescue media has removed the error message about not being able to find the PC's hard disc drive. However, once the backup image has been selected, the only destinations offered for it are the disc containing the backup image and the USB flash drive itself. This means that the rescue media still cannot find any patition on the PC's internal drive.
The Windows 10 ADK tools were actually 6.6 GB in size but luckily I have a very fast connection.
Your further assistance would thus be appreciated.
Ian,
Your device I believe uses one of the newer M.2 PCIe drives. Lenovo, like other manufacturers, set these devices up with the SATA mode set to RAID. With the SATA mode set to RAID when Windows is installed it is necessary to provide drivers for the RAID so that the install can be performed.
Your PCIe drive however is not operating in RAID mode as it is a single drive. Have a look in your bios at the SATA mode setting. If it is set to RAID you can temporarily set it to AHCI and reboot the machine for that change to take effect. You can then reboot again to the WinPE media and should be able to see and work with your drive. Once you have finished using the rescue media you should return the SATA mode to RAID.
Thank you for your respose.
There is no setting for SATA mode or anything to do with RAID in the BIOS setings (that is unless they are hidden in a place I am not looking at)
That just might be the case. You system is what is called an SOC or System On Chip. So is a self contained all on one PCB unit. Bios implementation is bound to be different somewhat from a full fledged laptop or desktop. Typically you would find such an entry under an Advanced, Boot, or Configuration section of a bios. You might look through all that are available for anything SATA. If you can find that then it should be mode selectable.
IAN, now that you've creatd winpe rescue media, you probably need to inject a RAID controller driver (it is the case usually if your system is set to RAID for the single PCIE NVME drive).
Take a look at this thread and try injecting the IRST driver from INtel into your usb flash drive that is of the WinPE type...
I think this was caused by not booting with the UEFI option for the media.
If you start the machine and then press Del or whatever to access the UEFI / BIOS and manually select the bootable media you should see two options for your USB stick.
Make sure you choose the UEFI one and try that.
The issue appears to be resolved by Bobbo_3C0X1's advice.
Injecting a RAID driver means that my rescue FLASH drive can now see the internal discs on my PC.
As I am probably not the only person with this problem, I wonder if the problem and solution should be distilled into a sticky post at the top of this forum.
Many thanks to all.
One question: is it now OK to uninstall the Windows 10 ADK tools as 6.6 GB (or over 3%) of precious disc real estate is a lot.
Hi Ian, Glad you're back in business again :)
Yes, techncially, you con't need the ADK installed anymore (not unless you need to build media again). You can always image your existing flash drive and restore that image if you need to though.
For me, when I download the ADK and it asks if you want to install locally or a different machine, I pick the different machine option. It then downloads a large installer that you can move to a flash drive or DVD and use that to quickly install on the same machine and/or other machines down the road without having to download everything again.
Also, for the ADK to work, you really only need to install the first 3 options which is about 3.4Gb when it asks which ones you want to use.