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unable to update true image 2016 build 6027 to latest version

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I have a HP laptop computer running windows 10.  Accronis version True Image 2016, build 6027 is installed and working correctly.  When I start the program I am told a new version is available.  So I select and start the upgrade.  It seems to run all the way to the end, then fails with a message that access is denied. What could be the reason for this failure?

Thanks,

Jim

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Hello Jim,

Please see post https://forum.acronis.com/forum/117866 for this known issue which has information to help you.