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Universal Restore does not find operating system

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Hi everybody,

I have followed all the steps for using Universal Restore from the video at the Acronis Knowledge Base (https://kb.acronis.com/content/56637). When booting Universal Restore it unfortunately says that no operating system was found.

What could be the problem that no operating system is found? Any missing drivers while creating the Universal Restore boot medium?

I have found the file "oss.txt" in the System Report that you can also generate from the boot medium. Following just a small part of the file:

------ OS Selector report ------
--- Partition 1-1 content ---
--- R dir content: ---
Boot
[...]
BCD opened for MBR boottype
BCD dump:
Description
KeyName: BCD00000000
System: 1
TreatAsSystem: 1
GuidCache: EA C5 7F 00 55 95 CF 01 0C 27 00 00 08 1B AF 65 01 C3 0F 25 B4 03 00 00
Objects
{0ce4991b-e6b3-4b16-b23c-5e0d9250e5d9}
[...]

"TreatAsSystem: 1" sounds like it could find an operating system indeed. If I try to boot from the new SSD Windows boots with a bluescreen because of the different hardware.

Thanks for any help in advance!

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I trust you did as the video outlined but just to confirm you did first restore the backup image of the system disk to the new machine prior to running the Universal Restore app correct?

If not this procedure is a 2 step process. You first recover your system backup to the new hardware and then run the Universal Restore tool to install the necessary drivers.

If you did that then I would suggest contacting Support for further help. Support for restoring a backup is not bound by the 30 day support limitation of the product.

Yes, correct. First I restored the backup that I did in Windows on the old system to the new SSD using the boot media. After that I started Universal Restore from the same boot media.

If I run the Linux console in the Universal Restore software I can see the correct hard drive after running "fdisk -l" so I assume that there is no driver issue.

Thanks, I will try to contact them.

Some SSD disks do not report themselves properly unless connected to the correct SATA port on the motherboard. Not sure if this may be your issue or not but making sure the drive is attached to port 0 is advised.

Tried both available SATA ports on the mainboard (Shuttle DS81) but no luck.

Interestingly the System-reserved partition has got a drive letter ("C:") and the proper Windows partition is on "D:". I guess that's not the way it was meant to be and probably the restoring process went wrong.

Just a quick update:

Finally managed to migrate Windows 7 to my new hardware and my new SSD. But without Acronis True Image! It just didn't work.

I've downloaded a free copy of "Paragon Adaptive Restore 2010". After cloning my disk to the new SSD I installed the drive into my new computer. Booted from the Paragon CD, injected the drivers and voilà! Everything up and running.

I'm kind of really disappointed from True Image. Not to mention the 30 bucks I payed for it...