Acronis Scheduler Manager syntax help needed
I have two tasks that run which I would like to disable:
1-4 C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe /ransomware
1-5 C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe
Task 1-4 has never successfully completed. Task 1-5 does succeed. But since I am not running the NG version and do not have Active Protection, I don't see a need for these tasks.
I'm not sure I want to completely delete the tasks, so I'm wondering if I can simply disable them? There is a command to "set enable off" but I'm not sure how to run the command for the one task only? Anyone here have a good handle on the command syntax? It's not all that clear from the help.
Steve, the first thing I did after installing the program was to opt out of the Customer Experience Program. And I never had the NG version either. But in looking at the schedulr logs, there are constant failing attempts to run Task 1-4, and periodic runs of 1-5. I have no idea why the tasks are there, but I would like to disable them. I can't see any other way than to use the Acronis Scheduler Manager, but I want to do it right without messing up my 10 valid tasks.
Bruno, with the Scheduler Manager, the commands that you need to use are (as shown in the KB document):
To delete a single task:
task [task number]
task delete
For example:
task 1-12
task delete
You should double check that the problem tasks are still the same task numbers, i.e. 1-4 & 1-5 then follow the example above to remove them.
Another option is to rename the problem exe file so that they cannot run, i.e. change ga_service.exe to gb_service.exe then see what error message you get to show who is calling this program?
But what would happen if I did:
task 1-4
set enable off
Do you think that would disable the task so it does not run but still exists?
Bruno, sorry but there is no further information available on these schedmgr.exe sub-commands so you will either have to give it a try and see what it does, or else open a Support Case for this question.
I did open a support case, but I feel like I am communicating with someone who is not actually reading what I'm writing so it's getting me nowhere and very frustrating. I was hoping someone here may have a better understanding of the syntax.
Try sending a PM to Slava and see if he can dig out some more information on these commands, give him your support case number too for reference.
For what it's worth, I remember deleting both in the past and looks like they still exist. I have turned off all NG system protection and associated services too.
They still are listed and I tried to delete now, but it says it can't find them... As these are Google Analytics, assuming it would allow you to delete, I don't see how it would harm anything. I was all set to do it, but couldn't.
1-59 C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe /ransomware
1-60 C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe
inst=den start=yes loc task=0-0 > task delete 1-59
Error: 15000 (0x3A98) - The task or wait item cannot be found.
inst=den start=yes loc task=0-0 > Error: Unknown command
inst=den start=yes loc task=0-0 > task delete 1-60
Error: 15000 (0x3A98) - The task or wait item cannot be found.
inst=den start=yes loc task=0-0 > Error: Unknown command
inst=den start=yes loc task=0-0 >
OK, I went ahead and tried it and was able to successfully disable the two tasks. Each task was set to run every three hours. The method to disable the task is as follows:
inst=yes start=yes loc task=0-0 > task 1-4
inst=yes start=yes loc task=1-4 > set enabled off
When I checked the task again, the enabled flag was not set and now the task does not run and my schedul2 log is not filled with trash.
I'm concerned to see what happens at 7:00 tonight. Task 1-4 has been scheduled for that time, and also my daily backup happens then. It has appeared as though if the PC is sleeping shortly before 7:00, my scheduled task does not start (no indication in the schedul2 log), but task 1-4 does. If I am working on the PC at 7:00, my task would start. I'll know in a couple hours.
Bobbo, I think you need to set the task in one command and then do the delete in a second command. The program does not seem to handle the syntax you tried.
Although I've successfully stopped these tasks from running, I'm still having a problem with a scheduled backup starting. I was hoping it might have been a timing conflict, but not the case. I'll start a separate thread on the issue.