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Acronis stuck & won't take a backup no matter what I try

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Hi, I want to be clear why I'm using Acronis. I always used EaseUS Todo backup, but recently I purchased a samsung 860 evo SSD for my laptop that has hardware encryption built in & I wanted to enable it. There is a long & complicated process to do so if you don't want to re-install all programs, but part of it requires me making a system image with acronis only & then restoring it later from a bootable ISO. So, I downloaded trial of Acronis TrueImage 2018 first, ran the backup to save it to my external HDD at night. When I checked back in the morning, I see an error saying 'Backup failed, can't create volume snapshot'. It had a link to check for a solution, but clicking on that took me to a page saying no solution for this exists. 

Then I thought maybe because 2018 is the latest version, it may have bugs so I downloaded the 2017 version. Some research indicated that Acronis might be getting stuck due to the recovery partition, so this time I checked to only backup the C drive partition & nothing else. Ran it, waited for 3 hours. Still Acronis is just stuck at calculating time required. No errors, doesn't fail at start, just stuck like that. I'm not sure why a consumer non beta backup program is failing at the one thing it's supposed to do properly.

Laptop specs - Here (Obviously I replaced the built in 1 TB HDD with 500 GB Samsung 860 Evo SSD)

Windows 10 Pro v1709 build 16299.431

Logs folder - Here

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Welcome to these User Forums.

Your backup log files all show the same issue after multiple retries:

Error 0x13c0014: VSS retry: 30
Error 0x101f6: Unable to create volume snapshot
Error 0x70021: Unable to create volume snapshot

Please download and run the free Acronis VSS Doctor tool (link in my signature below) and use any options given to 'fix' any VSS errors that are identified.
 

In reply to by truwrikodrorow…

I ran Acronis VSS Doctor & that took me to a google search of an error which eventually lead me to this. I had originally used EaseUS Todo backup's bootable ISO to clone my internal HDD to my newly bought SSD & while doing that, it seems that EaseUS Todo Backup renamed partitions to contain special characters which then caused problems with the VSS service. After following the solution in the aforementioned linked page, Acronis was able to make the backup properly. Thanks for replying. :)

Glad that you have been able to resolve the VSS error and then make a good backup.  Strange that EaseUS Todo looks to have contributed to this issue with special characters in the partition names - I have not met that one previously but will try to remember it should anyone else come with a similar issue!

In reply to by truwrikodrorow…

It seems this process isn't gonna go smooth at all. I made the backup, booted into Windows PE Acronis bootable ISO & tried to restore the C partition from the backup. Got this error. Running chkdsk /r C: right now, not sure if that's going to help. :(

 

Edit: Seems C: refers to my external HDD instead of my internal SSD because the C partition was wiped by Acronis for the restoration process. Can't chkdsk something without a mount point. Stuck here without any OS installed.

The error message refers to hard disk '1' but in Acronis terms this means the first disk (which Windows would refer to as disk '0').

Any Acronis Disk & Partitions restore will always start by wiping the target drive in order to prepare this for the new partition layout identified from the disk image being restored.

I'm a relatively new Acronis user.  My PC is running Windows 10.  Last year I bought the 2017 version which I only used for cloning.  Recently I tried the backup and it would hang every time in the way Sawant described in the original post.  Running Acronis VSS didn't help.  I've never used EaseUS and I confirmed that the drive names were not the problem.  Running chkdsk also showed no problems and no bad disk sectors.  Finally, I disabled the VSS service:

https://www.youtube.com/watch?v=VPLpe3Gt04c

That did the trick.  The backup then proceeded normally.  I can only conclude that there's a problem between Acronis and the Microsoft VSS service.  Before I disabled the VSS service I tried Paragon Free and that backed up with no issues.  I'm posting this with the thought that it may help others.

 

Edward, welcome to these User Forums and thank you for sharing your experience here.

You may like to look at KB 59440: Acronis True Image 2017: 'Snapshot for backup' option overview for details of how to configure the VSS options within the ATI 2017 Advanced settings.