Acronis True Image 2021 Universal restore imerror:
Hi
I create a iso in acronis Universal restore, but in the new computer it display error below :
```
video mode setup error:Error 0X1480006: invalid video framebuffer parameter
Line infor:0xac98503a7af41d1
$module:bootwiz_efia64
kernel comsole may work incorrectly
```
I tried this ISO in 3 computers, they have the same problem, it can only work in old computer.
but if building ISO in normal mode (not Universal restore), nomatter in easy or advance they are good.
I check the link https://kb.acronis.com/content/62646, but I am using Acronis True Image 2021, it should be ok.
could you please help me with it ?
Thanks.
details in the picture in below.

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Hello Licheng.
Welcome to the forum!
The error you just posted it's related with this KB: https://kb.acronis.com/content/62646
Please apply the solutions and let us know if this issue was resolved.
Thanks in advance!
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Hi
Thanks for your kind reply, I tested it ,but not work.
it looks only the ISO from normal mode is OK, but failed from universal restore.
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licheng weng wrote:Hi
Thanks for your kind reply, I tested it ,but not work.
it looks only the ISO from normal mode is OK, but failed from universal restore.
Hello!
Did you tried to create a WinPE instead with the universal restore enabled as suggested in the KB?
Method 2. Use WinPE- or WinRE-based bootable media
Thanks in advance.
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I tested latest "Acronis Cyber Protect Home Office", it has the some problem
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licheng weng wrote:I tested latest "Acronis Cyber Protect Home Office", it has the some problem
Hello!
Thanks for the reply.
Did you added the drivers when creating the Universal Restore? That can be the trick to make it work.
Please refer to the following KB: https://kb.acronis.com/ati2022/aur
If the issue persists after the drivers are added I suggest you to raise a ticket with our support because that would require an investigation. https://kb.acronis.com/content/8153
Thanks in advance!
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Jose Pedro Magalhaes wrote:licheng weng wrote:I tested latest "Acronis Cyber Protect Home Office", it has the some problem
Hello!
Thanks for the reply.
Did you added the drivers when creating the Universal Restore? That can be the trick to make it work.
Please refer to the following KB: https://kb.acronis.com/ati2022/aur
If the issue persists after the drivers are added I suggest you to raise a ticket with our support because that would require an investigation. https://kb.acronis.com/content/8153
Thanks in advance!
that means I should create Universal Restore ISO in new computer ? then it will inlcude necessary drivers ?
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Jose Pedro Magalhaes wrote:licheng weng wrote:I tested latest "Acronis Cyber Protect Home Office", it has the some problem
Hello!
Thanks for the reply.
Did you added the drivers when creating the Universal Restore? That can be the trick to make it work.
Please refer to the following KB: https://kb.acronis.com/ati2022/aur
If the issue persists after the drivers are added I suggest you to raise a ticket with our support because that would require an investigation. https://kb.acronis.com/content/8153
Thanks in advance!
from my sied, I think it's not make sense.
when i create a Universal Restore ISO, most time i don't have new computer drivers .
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problem solved,plesee choose “base on windows ” when creating Universal Restore ISO
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licheng weng wrote:problem solved,plesee choose “base on windows ” when creating Universal Restore ISO
Hello Licheng.
Thanks for sharing what helped to solve the issue.
Thanks in advance!
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