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backup has spinning icon and I cannot do anything with it

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Hello

 

All my local NAS backups are working fine but I have folders being saved to Acronis Cloud.

 

Now this job is locked with just a "spinning wheel" icon and I cannot stop it, nor can I delete it (which I want to do)

(screen shot attached)

 

Does anyone know how to just kill a job that wont respond at all

 

Many thanks

Phil

 

Anhang Größe
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This would indicate that connection to the Cloud servers has failed.  Could be that those servers are offline or some other connection issue. 

You can go to the Acronis Support page, logon to your account, and then click on Dashboard button to access your Cloud storage.  I just tried it and it would appear that the US servers may be offline at the moment possibly for maintenance as I am being redirected to Russian language servers.

logged on the cloud server and deleted the backup there but its still doing something on my machine

the wheel keeps spinning and i cant doa thing with that backup

thanks for te idea but i think i need a different approach

Since you removed the backup from the Cloud once your installed application is able to connect to the server the backup list should update and the backup should be removed from your backup list.

I agree that it "should" but unfortunately it refuses to change.

the backup has been removed from the Acronis Cloud but my desktop system still shows it and it is inaccessable

 

Philip, when you say that your desktop system still shows it and it is inaccessible, is this referring to the backup task that was created to save to the Acronis Cloud?

If yes, then please close the Acronis main GUI then stop all Acronis Services and Processes - you can download a small batch file from the MVP User Tools folder on Google Drive which can help stop all Services, then use Windows Task Manager to stop the Acronis programs.

Next, in Explorer, navigate to C:\ProgramData\Acronis\TrueImageHome\Scripts and look at each of the .TIS script files held there - you can open these in Notepad - look for the .TIS file for your Cloud backup task - the task name is shown near the top of the XML data in the file.  Move or delete that file.

Restart the main Acronis application and your task should have gone.

If you still have issues after this, then you may have a Scheduled task still active for the removed Cloud task, and you should download the Acronis Scheduler Manager utility program from the link in my signature below - this can be used to remove any orphaned scheduled tasks.

Agreed, Steve's approach to the issue is correct for resolution of task removal.

OK, deleted the "cloud" script from that folder - no difference

Downloaded the Scheduler Manager - ran that and in the end tried ZAP all

Get list showed no tasks

But all the same tasks are still running including the never ending cloud one

Many thanks so far but any more ideas would be appreciated

WOuld uninstalling and re-installing Acronis work (thought I'd ask before trying it)?

Philip, if you decide to go for an uninstall / reinstall then you might want to save a copy of the Scripts folder to save you a little time when the install is done as you could then restore the .TIS files again.

Out of interest, have you tried doing a restart of Windows first - restart not doing a shutdown and start in case you have got Windows Fast Start enabled as this puts the system into a hybrid sleep / hibernation state rather than doing a full shutdown and start up?

I powered down and back up again

same thing

As I've only just started with this and only have 2-3 backup jobs I will go for the reinstall and start from scratch

 

Many thanks for the help - much appreciated

Phil

If you haven't started from scratch yet, there's a secondary database for cloud tasks as well.  You could also try renaming that folder (need to stop Acronis and associated services first) and then rename the folder to onlinebackup.old or something like that (don't delete - just in case). Keep in mind that this is s hidden folder so you may need to turn on show hidden files/folders in Windows Explorer. 

C:\ProgramData\Acronis\TrueImageHome\OnlineBackup

Renamed the folder and restarted the machine

Acronis started up - with the spinning wheel - and it recreated the onlinebackup

thanks for the tip but I think the re-install will be needed once I get time

 

 

just to finish off this issue....

I uninstalled Acronis,  searched and deleted any Acronis folders left over.

Then re-installed and recreated the backups and the job with the spiining wheel was gone!

Everything working nicely now

Thanks to everyone for the help

 

Glad to hear it.  A full cleanup is the way to go from time to time.  If you ever need to do so again, there's a cleanup tool that helps dig deeper into the system for leftovers as well. Full instructions are here, but hopefully you're good to go now!

https://forum.acronis.com/forum/126092#comment-391779