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Can't delete 5GB ti_shell.log

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ti_shell.log has grown to 5GB. It is full of events saying "acronis_drive is not running".

I am unable to delete the file using the command line prompt (even in administrator mode).

How to do empty/delete this log file?

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Charles, welcome to these public User Forums.

Which actual version of Acronis True Image are you running here?
Is this ATI 2017 New Generation which includes Acronis Active Protection (AAP) (against ransomware)? If so, then this will prevent you from deleting the ti_shell.log.

If this is a different version of ATI, then is it later or earlier than 2017?. 
ATI 2018 & 2019 both include AAP as default, so again this would need to be turned off to allow deleting any ATI files.

If you have the older version of ATI 2017 or earlier, then you may need to stop all Acronis Services then end any remaining active Acronis Processes by using the Windows Task Manager to do this.  Always stop the Services first before ending any Processes (otherwise the Services will restart the Processes!).  Then retry deleting the very large ti_shell.log file.