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Clone of Hard Drive crashed resulted with creation of a dump file

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I was going to clone a hard drive to a larger drive.  When I hit the Clone button an other screen popped up then the screen went black and created a dump file then asked fo r a flash drive to be inserted.  I tryed to upload the zip file that was created but I am guessing it was too large.

Any ideaas?

 

Thanks

Ron

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We MVP's discourage the use of cloning from within the Windows installed True Image app.  If you desire to clone create bootable rescue media, boot to that media and then run the clone.  Once the clone operation finishes disconnect the old drive prior to rebooting the machine.  You may also have to set your bios boot device order to the new drive as well.

Yes, we definitely discourage cloning from within Windows. Before doing the clone using the rescue media create a full backup of you system disk (in case something goes wrong). It is good practice to create a full backup of you system HDD/SSD before doing a major update to Windows or a Clone.

Ian

Sorry - I booted from a bootable rescue CD that i created with Acronis!

Well, if that is the case, you booted to a flash drive, selected clone, and then you got black screen as you say, then for some reason the selection of clone triggered a System Report generation rather than initiating the clone process.  I must say this is a first for me here.  Never seen a report like that here on the Forum.

Can you duplicate this problem?  If the problem is reproducable then I would say you have 2 options, 1 is to create the bootable media anew and try again as you might just have corrupted media and/or, open a support case for the issue.

Ron, which version of the Rescue Media did you try using?  I would suspect that this is the standard, Linux based media and from the description of seeing a black screen, it sounds like your system doesn't like booting into a Linux environment - I have seen this on some UEFI systems where Secure Boot is enabled and the rescue media doesn't find any disk drives and may then offer the option to create a System Report which gets stored on USB.

I would recommend creating the Windows PE version of the Rescue Media - this will require that you must download the Windows 10 ADK software to facilitate the WinPE environment.  See post: 127281: MVP Tool - CUSTOM ATI WINPE BUILDER for a tool created by the MVP community to help make the WinPE media on USB stick much more simpler to create.