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Delete failed - Computer in use

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I'm trying to delete all of my files(and computers) are start over. I have one backup left to delete. When I try to delete the computer, I get an error message:

  The operation cannot be completed, the selected computer is currently in use. Please try again later.

More details

ssn: 1B2E15064EF5E1208BBE6A203ADD047E
 rqst: 3147fe86-5048-4655-9ea7-c378b9315df5
 date: January 22, 2017, 19:09:39 (UTC

I have tried rebooting my PC, Stopping the services but I get the same message. I have also, tried to delete it from the client, but I get another message that says:

he data you are trying to use is blocked at the moment. Please try again later.

More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x006400D1+0x0064026C+0x00E40039+0x00040017+0x00980410

I've tried looking up the error code but didn't get anything. The system is hold onto 297.11GB od data.

Any suggestions on how to remove the data?

I'm using True Image home 2017 build 5554

 

 

 

0 Users found this helpful

Richard, welcome to these user forums.

When you say you are trying to delete all of my files(and computers) - is this from the Cloud Dashboard?

If so, then if you can identify the particular system that it says is active, then try stopping all Acronis services and programs on that system, then retry removing it from the dashboard.

If you still have problems, then open a support case with Acronis as they are the only ones who can actually access the backend systems used for the dashboard.

Yes I was trying to delete the files from the cloud dashboard. I did stop all of the Acronis services and was still not able to delete them. I will have to submit a case for support.

Thanks.

 

Richard, let us know how you get on as I am sure that other users will be interested in how to resolve this type of issue.

I did some looking into your error codes.  What I found are reference to Cloud backup computer being unavailable and data locked. 

Locked data occurs when data requested to be backed up is in progress and operation has not completed.  The solution is to give the process time to complete and try the action requested (delete) again at a later time.  This can occur if the delete request happens shortly after the backup request is started.

Well, you are correct. I had to give it time to completely stop or time out. When I logged back in it was gone. I ran a new back up and the numbers match up. Stange the way it happened.

But thanks for the assistance.

Your welcome.