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downloaded Acronis True Image 2017 but won't run

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I downloaded Acronis True Image 2017 but the .exe file will not run.  Nothing happens when I click "yes" in the box asking me if I want to let the installer app to run.  What do I do to get it to install?

 

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Gary, welcome to these user forums.

Where did you download the ATIH 2017 installer from, and which type of installer is this?  Acronis provide a small Web installer which has to download the full installation file in order to proceed, or there is a full installer file.  There should also be a checksum value for the full installer that you can verify to ensure that you have a good download.

If you cannot get this moving on to do the install, then you may be best advised to open a Support Case directly with Acronis Support who will be able to assist you through this process via chat.