E00040011: Error 0x40011: There is nothing to back up.
I do a daily "Files and Folders" backup of files from a public share on a NAS. This has been working for months using ATI 2017 Build 8053 and for years on previous build and versions. But today I started getting error message "E00040011: Error 0x40011: There is nothing to back up." I finally noticed after a couple hours of retries, and I can guarantee there was something to back up since I had been accessing some of those files while ATI had been retrying the backup.
I decided to see what ATI thought it was supposed to back up. When I did a "Change source" the mapped network drive did not show (even though Windows' File Explorer had no trouble seeing it). I don't remember what I did to get it to show up, but I had to get Acronis the share's credentials (which are nonexistent for a public share). I was then able to select the files to back up. I manually started the backup and all went well ... but not the same as before.
In previous backups the log would show I000B03F0: Create Backup Archive From: and list all the source files. And before that it would show a bunch of snapshot failure messages. None of that appeared in the log for my successful backup. (I don't miss the snapshot failure messages, but I feel very uncomfortable not seeing the list of source files.) I browsed the created .tib file and saw the backup of I file I had changed earlier this morning so I know the backup worked.)
I'm not aware of any change between the last successful backup and the first failed backup - either to Windows or to ATI. Any idea what happened and how I can get the list of source files to be logged?
I'd attach copies of some logs showing what I'm talking about but I don't see how to do that.


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