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Installer won't run.

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Hello, I purchased Acronis True Image 2017 last night.  I downloaded the install file (AcronisTrueImage2017_is.exe), however, when I run it, I see the window where it says it is unpacking installer files, then I see a flash of a command prompt then nothing.  I have manged to see that it is able to create and take control of the directory it creates in AppData\Local\Temp, but that is it.  I can find no log, and the directory is empty.

I've tried every solution I could and have almost 6 hours into trying just to get this to install.  Any help would be greatly appreciated.

0 Users found this helpful

Donald, welcome to these user forums.

Please ensure that you are installing ATIH 2017 using an Administrator level account and if possible, also use the option to Run as Administrator.

If you still have a problem, then check that when you downloaded the install file, that this matches the checksum that should be provided for that file.

I would also recommend raising a Support Case directly with Acronis Support if neither of the above suggestions help you to do the install.