Direkt zum Inhalt

My running ATI2017 application registration does not agree with my acronis account info

Thread needs solution

I purchased/upgraded to ATI2017. I downloaded it and installed it and activated it. However, when I go account.acronis.com ATI2017 does not show up and neither does the 500GB acronis cloud that came with the upgrade. I tried to add the ser # I received with ATI2017 and the response is "seriel number already registered"  

On the website I can not request support for ATI2017 because it thinks I do not have a registered copy, it only lists support options for the earlier versions of ATI I have bought in the past. I can't even find a phone number to call on the support area of the website. Can anyone help?

Thanks

0 Users found this helpful

http://www.acronis.com/en-us/support/contact-us.html

Don't login... select the following optioins:

customer care >>> registration and account issues ......... start a chat session.

I believe all support calls must start with chat (or email), not sure, have not tried the new phone support, but dont' see #'s posted either.  If you have a subscription, then phone support should be possible after that if need be. 

This was my problem. Turns out when I registered ATI2017 I used a different email address than all my other acronis products.  I started a chat session as suggested above which got to the bottom of the problem.

Glad to hear it's sorted out now.