My running ATI2017 application registration does not agree with my acronis account info
I purchased/upgraded to ATI2017. I downloaded it and installed it and activated it. However, when I go account.acronis.com ATI2017 does not show up and neither does the 500GB acronis cloud that came with the upgrade. I tried to add the ser # I received with ATI2017 and the response is "seriel number already registered"
On the website I can not request support for ATI2017 because it thinks I do not have a registered copy, it only lists support options for the earlier versions of ATI I have bought in the past. I can't even find a phone number to call on the support area of the website. Can anyone help?
Thanks


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This was my problem. Turns out when I registered ATI2017 I used a different email address than all my other acronis products. I started a chat session as suggested above which got to the bottom of the problem.
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Glad to hear it's sorted out now.
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