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I have True Image 2015.  I made a bootable rescue USB drive.  I had set up a Lenovo Y520 laptop, I7-7700hq, 16gig ram, 256gig m.2 nVme ssd, 2tb regular hdd.  After booting from the USB Acronis would not see the m.2 nVme ssd which is the boot device and I needed to image.  I wanted an image of the of the basic configuration immediately after setup.  Is there something I need to do to get Acronis to see the nVME ssd?

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The m.2 nVme ssd probably uses a RAID driver rather than AHCI driver. Youl will need to create a WinPE recovery media and inject the raid drivers. Some of the MVPs have deloped a tool to assit in creation of the WinPE Recovery Media; see discussion in this thread. I do not know if TI 2015 supports M.2 drives; such support is not mentioned in the manual. I did a search on the Acronis Knowledge Base and the only reference to M.2 I could find was for Disk Director 12. I know that ATI 2017 and ATI 2016 support M.2, but it is possible that ATI 2015 does not.

Ian

M.2 isn't an issue, it's just a size format and can be SATA or PCI NVME.

the issue is the SATA mode of the bios, which is set to RAID for pcie nvme drives. The default rescue media is Linux and doesn't have RAID controller drivers.

this means we need to build rescue media as WinPE instead. However you still have to inject the raid drivers manually. The MVP tool only works with 2016 and newer versions.

The alternative, if the bios allows it, is to temporarily switch the sata mode from raid to AHCI. Then. Out to the rescue media and it will see the drive. Do the backup and then change the sata mode back to raid before booting the OS drive again.

Thanks.  I will create the PE rescue media.  I'm assuming that it is always ok to use that media instead of the Linux OS media.

Yes, the WinPE media is great and works just fine too.  It has some limintations (by default, thanks to Microsoft limiting functionality so it can't be used in place of a full blown OS), but there are ways to make it more functional too.  The MVP PE builder was designed to help supplement it to make it better, but only works with 2016 and 2017 versions. You're posting in the 2017 forum and said you had 2015 though, so you'll be limited to the WinPE builder directly in Acronis.

AS for adding additional drivers like IRST (INtel Rapid Storage Technology) for your RAID setting with an NVME drive, you may have to look for a third party tool to help you inject those drivers to see it.

IRST:  64-bit    or   32-bit    (use the one that matches the ADK/OS you are using - main page as well).  Extract the .zip files to a folder and that's what you'd inject into your existing winpe's boot.wim (on a flash drive it would be the boot.wim file in the sources folder of the usb flash drive winpe rescue media.  \sources\boot.wim)

DISMGUI - a GUI tool to help you inject custom drivers into WinPE that's already been created (ideal for USB flash drives since you need to modify it).  

DISMGUI Instructions   or you can use these ones instead