Prompt to reboot when trying to recover external HD
I created an backup to a folder on my PC.
I then tried to recover it back onto the same hard drive.
Shortly after stating Recovering I get "Computer Restart is required"
Why would this be? I have never had this issue on 2010 or earlier versions.
Thanks

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If you are starting a parition or disk recovery from Windows,this is the default behavior. Backup program cannot restore a disk or parition while it is in use, only files or folders. This is why it must reboot to ensure the disk is idle to continue. I can' speak for 2010, but it's been the way I've known it since 2013 and later. The reason being, the OS is in use when started from Windows where Windows locks many system and application files/directories. The reboot is required to close out the OS and launch the Acronis recovery media while the OS (main hard drive) is idle as to avoid locked system files.
Personally, I (and most MVP's) would recommend you never attempt to restore a parition or full disk, or perform a clone from Windows, because of this required reboot. It is safer, and better, to do so from your offline recovery media and Acronis recommends using the recovery media as well. The reason being that if you start such a recovery or clone from a live Windows environement, the system must reboot anyway. It will then modify the Windows bootloader and replace it with a temporary Acronis Linux environment. But, after the reboot, if the bios has secure boot enabled, or a there is a driver compatitibility issue (missing drivers in Linux that don't support your hardware), Acronis has already modified the bootloader, but then may fail to launch. IF it fails to launch, it may not be able to return the Windows bootloader to the original one annd could potentially rende you system unbootable. You would then have to use a Windows installer disk and the advanced startup menu to perform a "system repair" to fix it.
You can completley avoid such a potential problem by just using your offlie bootable rescue media, which has no interaction with the windows bootloader. Should the offline resuce media fail to launch, or fail to detect your hard drive (due to secure boot being enabled, encryption being on the device, or a lack of driver compatibility), then the OS bootloader will be left alone. It may not start the recovery, but it won't render your OS unusable and you can create WinPE rescue media instead.
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Thanks for the reply but it is not a live HD in use.....simply in it's docking bay doing nothing.
This should be very simple....well it was now it's not.
And great I just went to wipe the drive with Drive Cleanser and it wants me to reboot too!!!!
LOLOL
Frustrating
Guess I am done with this product but thanks.
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It is difficult for us to fully understand your recovery scenario here with the very brief details that you have provided.
If you can provide more detailed information, what steps you are taking, where the backup being restored is held, how drives are connected etc.
I have certainly been able to do restores of backup images to external drives connected in a USB docking station when the backup came from a different system than the one I was using to do the recovery. I tested this just last week after buying a new dual-bay docking station just to prove that this can be done.
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Ok lets start from the beginning.
It is a Linux based phone system.
It needs to be in the phone system to boot up.
It is connected inside Starteck docking station via USB
Backup tib sits on on a another hard drive
Procedure using 2010 (using Win 7):
Backup:
My Disks
Select Disk
Recover:
Recovery Wizard
Select Archive (browse to where tib file is)
Select disk to recover
Next/Ok
Done, no issues.
Procedure using 2017 (Win 10):
Backup:
Backup
Add Backup
Type in name of backup
Choose the Source that is foolishly hidden behind Entire PC
Check the HD in question
Choose the Destination foolishly hidden behind Acronis Cloud
Choose folder location
Backup Now
Recover:
Backup
Choose file name previously created
Choose recover disks
Choose Backup disk
Choose Recover To
Choose Disk
Recover Now
It goes to start (recovering and calculating time) then pops up "Computer Restart is Required"
PS - when I did reboot on Drive Cleaner I had to reset the PC twice get windows to boot backup.
Post boot said something about a agent fail but too quick to see what the error was.
Thanks!
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Thanks for the detailed steps for your backup and recovery actions.
I have just been testing this on one of my own systems with a slight variation in the backup area.
I booted my Ubuntu Linux desktop from the ATIH 2017 Rescue Media and made a full disk backup to my external USB drive as didn't want to start removing drives to move to a dock just to do a backup.
I then took the external drive with the Linux backup image to another computer running Windows 10 and ATIH 2017 where I have a dual-bay dock attached with a spare 80GB SATA drive for testing.
When I initially tried to recover the Linux image to the spare 80GB drive in the dock, I too was given the same message saying that a Reboot was needed to continue the recovery action!
I then shutdown the Windows 10 computer, disconnected all the external USB drives / dock and restarted with them still disconnected.
Once Windows 10 was up, I reconnected the USB dock and checked that the 80GB drive was allocated the same drive letter as before, then connected the USB backup drive with the Linux image.
This time, the Recovery did not ask for a Reboot to continue when following exactly the same steps, which suggests that Windows was locking the 80GB drive in the USB dock for some reason - perhaps because the computer had been booted previously with the dock and drive attached. See attached screen shots of the process.
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Thanks a lot for the time/assistance.
Did you click OK to the message before powering down or did you Cancel the Recovery?
I cancelled and tried your method but same result, maybe I should have Proceeded then cut the juice when rebooting.
I then went into Win 10 Disk Management to see if it would help, I had tried to format the disk from explorer but that did not work.
No formatting option, greyed out! (except one small 24 meg partition out of 11)
I right clicked each partition and deleted each one until it was one allocated space.
I then right clicked the space and created New Simple Volume
I then could format (I did quick)
Presto!
Acronis now can now Recover.
If Windows is going to lock it at least throw us the key.
Thanks again both of you.....this cost me a g note in labour sitting in office mucking about with this.
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I cancelled on the restart pop-up and tried initially to stop and eject the USB caddy and external drive, but Windows took the hump and told me they were in use, hence I did a full shutdown then unplugged them before starting up again.
Glad you were able to get your drive recovery to work from within Windows in the end.
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