Slow Download for Recovery
I am downloading my Cloud Backup to a new PC which is approximately 1.6 TB. My system currently has 200 MBPS download and 20 MBPS upload. I started the download over 24 hours ago and it is showing I am at 12.1GB so far which is extremely slow. I have done a number of speed tests during this process and it is averaging between 221 MBPS for a high and 176 MBPS for a low. My initial backup for the Cloud service took close to a month and I was expecting much better performance on the download.
Is this normal or is there an issue at Acronis?
Tim


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I should have left the description in lower case. I do understand what my system is capable of and I recently downloaded a large program that was over a gig and it only took about 15 - 20 minutes to complete. As far as data restrictions I have none that I know of and this is coming from my cable provider and like I said yesterday, I took several speed test for download speeds and I was always at my max or close to it. With the exception of about 250 gig the balance of my back up is Raw Photos. I have a feeling that all of the restriction is coming from the source. 12.2 gigs in 24 hours is very slow.
I have a business computer at our factory and had to do a restore of 150 Gig on a old DSL that limits us to 6 Mbps and we use Carbonite. That download took a day and a half. In comparison this Acronis system seems inferior.
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What version are you using? In ATIH 2017, the cloud backup advanced tab has a speed settling. It's in optimal by default. Change it to unrestricted (in on a phone so can't remember the exact name) and see if that speeds things up.
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Here the samething. Extremly slow download during recovery. My IPS is nog capping anything.
This is due to a crapy upload from Acronis. I have a 400mbps download speed.
This is a shame for a € 100,- subscription a year.
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Houbie, welcome to these User Forums.
If you have 400MBps download speed from your ISP then your recovery download speed will be determined by other factors here, i.e. how much data is involved, what type of recovery are you doing, what data centre is your backup stored on and where are you located in relation to that server?
See KB 59690: Acronis Backup Cloud: Speed Test utility
and KB 4350: Acronis Backup to Cloud access ports and hostnames
and KB 47145: Acronis Cloud Connection Verification Tool
If you are still seeing issues, then please open a Support Case direct with Acronis who can check things from the server side of the network connection.
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How can I see in what data centre my backup is stored?
When I do a speedtest on Frankfurt it is 400/40 (my max speed).
How can I set up my accronis that it uses Frankfurt by default.
Rg
Hans
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Ok, I'am on EU4. There is no speedtest for this centre. There is also no listing of this centre.
Rg
Hans
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I read on the web more problems with EU4. How can I move to EU2?
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Hans, there is no mechanism to move a backup from one data centre to another that is available to users as far as I know, so again, you would need to open a Support Case with Acronis to see what they are able to offer in the way of any solution.
The assigned data centre for your backup task is set on the Advanced options page but cannot be changed once a backup has been run, the default data centre is taken from your Acronis user profile but Acronis Support can change this if it is incorrect.
I will send a note to the Acronis Product Manager (Renata) about the lack of information for the EU4 data centre in the KB documents I directed you to read. I use the EU3 servers in London for my own backup tasks but have found myself directed to the French servers when there have been problems on the Acronis side in the past!
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Hans, I sent off a PM to Renata about this issue and received the following reply.
There is no EU4 DC for storing backups. This is the DC that our management servers are in. So he could have a Dashboard on EU4, not the backups.
I have asked the support team to check to which DC his account belongs and they told me it should be Frankfurt, EU2.
If you are still seeing an issue then can only recommend that you open a Support Case with Acronis and let them investigate this further.
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I suspect the problem is at the server end not your end. The process by which the backup download is created seems to take a very long time. Not sure why it is so, I suspect that either the server does not have sufficient resources or the download is given restricted resources. I frequently get time out issues which as far as I can work out is due to the slow speed at which the server creates the backup. Rather than creating a live zip file, it would be better if the zip file was completed on the server and the user was then given a download link. I have suggested this in the past without success.
Ian
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