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Software installation

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Downloaded Acronis 2017 and when trying to install the software I get the following message:  

You can’t open the application “AcronisBackup_12_web.exe” because Microsoft Windows applications are not supported on OS X

 

Need help!

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Caryl, welcome to these user forums.

From the brief information you have provided there appears to be some confusion here.

AcronisBackup_12_web.exe is the web installer for the Acronis Backup 12 product not Acronis True Image 2017, so you have the incorrect installer here.

Secondly, AB 12 is a Windows product but your are trying to install on MAC OS X so the error message sounds to be correct to me.

There are separate MAC versions of Acronis True Image product versions that you should be considering to use instead of the Windows product.