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Unable to use product key

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When I copy and paste the product key I received to activate my paid subscription I get a message saying that key is already in use.  Since I couldn't do anything with the program I have now entered as "Trial" but when I go to the "Enter Key" box and enter the code, I still get a message that the code is already in use.

Help! Is there someone I can talk to to resolve this issue?

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When you get the message that the key is already in use you should be given the option to transfer the licence to the new machine (and deactivate it on the old machine). If that does not happen I suggest you contact Acronis Technical support; I have found chat option works very well.

Ian

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Hello Daniel

Thank you for your posting! Could you send me the serial number and login email you are using to sign in to your Acronis account in a personal message. I'll check where the key is registered.  Currently, when you purchase Acronis True Image via online shop, a license key is automatically registered to the billing email-address, which can differ from the email you are using to log in to your Acronis account. 

Thank you,