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About Backing Up Booty Disc SSDs (M.2 PCIe NVMe) for Acronis True Image 2018

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I have a license for Acronis True Image 2018.
I bought a Dell Vostro Notebook 3591.
I immediately tried to back up from the bootamble disk of Acronis True Image 2018 after purchase.
However, the internal SSD (M.2 PCIe NVMe) is not recognized.
I can't back it up.
From the bootamble disk in Acronis True Image 2018
Are SSDs with M.2 PCIe NVMe connected not supported?
Please let me know if anyone has successfully backed up with the same example.
I am aware of the end of support for Acronis True Image 2018, so I wrote it here.
Regards.

0 Users found this helpful

藤本 聡, welcome to these public User Forums.

What type of rescue media are you using or have you created?

For the ATI 2018 & later version rescue media, there are 3 different versions available:
Simple:  created based on your Windows Recovery Environment for WinPE media.
Advanced: created based on Windows ADK (or AIK for earlier OS versions) - WinPE media.
Advanced: created based on a small Linux distro OS (BusyBox) or created from the .ISO CD image download from your Acronis Account page.

The Windows PE versions of rescue media do support NVMe M.2 SSD though you may need to inject additional device drivers if the SSD uses RAID mode.

See KB 58006: Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager

KB 60820: Acronis True Image 2018: how to create bootable media
KB 60091: Acronis True Image 2018: how Simple bootable media creation mode works

Dear Steve Smith

I'm sorry for the late reply.
And thank you for the advice.

I tried bootable ISO from Acronis' HP
Download and write it to usb memory
Boot from there and try to back up, but
I didn't succeed.

I do not do the installation because I do not use TrueImage frequently,
Boot from another OS (windows PE, Linux, etc.) and back up
I've been there for a long time.

I'll read KB in your advice and try to back up again.
Thank you very much for going out with me selfishly.

Satoshi Fujimoto