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Acronis 2018 will not start at all

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i installed the 2018 trial download from acronis's website. it installed fine but when i click on the icon to start the program nothing happens. when i look at the task manager i see the app start to load then closes. i went to the windows event logs for application and this is what i found for the trueimage app.

Faulting application name: TrueImage.exe, version: 22.5.1.10640, time stamp: 0x5a3c58ab
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0f1e
Exception code: 0xc0000409
Fault offset: 0x000a7646
Faulting process id: 0x579c
Faulting application start time: 0x01d390c8091f7a63
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: 414b13a6-c85e-43ea-b8b1-bba297da2080
Faulting package full name: 
Faulting package-relative application ID: 

System
   
- Provider
      [ Name] Application Error
   
- EventID 1000
      [ Qualifiers] 0
   
  Level 2
   
  Task 100
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2018-01-19T01:51:34.736029800Z
   
  EventRecordID 14405
   
  Channel Application
   
  Computer TelatranZero
   
  Security
- EventData
      TrueImage.exe
      22.5.1.10640
      5a3c58ab
      MSVCR120.dll
      12.0.40660.0
      577e0f1e
      c0000409
      000a7646
      579c
      01d390c8091f7a63
      C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
      C:\WINDOWS\SYSTEM32\MSVCR120.dll
      414b13a6-c85e-43ea-b8b1-bba297da2080
       
       
0 Users found this helpful

Try to start the app using the Windows Start button instead of the desktop icon.

In reply to by truwrikodrorow…

tried that, still will not start. here's the windows log after i tried.

 

Faulting application name: TrueImage.exe, version: 22.5.1.10640, time stamp: 0x5a3c58ab
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0f1e
Exception code: 0xc0000409
Fault offset: 0x000a7646
Faulting process id: 0x52c0
Faulting application start time: 0x01d390e1e1824cb9
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: d6ca1799-a519-4158-972e-df4bdf991869
Faulting package full name: 
Faulting package-relative application ID: 

 

System
   
- Provider
      [ Name] Application Error
   
- EventID 1000
      [ Qualifiers] 0
   
  Level 2
   
  Task 100
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2018-01-19T04:56:35.035816400Z
   
  EventRecordID 14496
   
  Channel Application
   
  Computer TelatranZero
   
  Security
- EventData
      TrueImage.exe
      22.5.1.10640
      5a3c58ab
      MSVCR120.dll
      12.0.40660.0
      577e0f1e
      c0000409
      000a7646
      52c0
      01d390e1e1824cb9
      C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
      C:\WINDOWS\SYSTEM32\MSVCR120.dll
      d6ca1799-a519-4158-972e-df4bdf991869

MSVCR120.dll, version: 12.0.40660.0 is part of Visual C++ 2013 Redistributable.  It is a driver package.  It may be corrupt.  You can download the Visual C++ package HERE

Use Control Panel Programs or Apps and Features depending on which OS you have to uninstall the Visual C++ 2013 installation(s) from your computer then install the downloaded package.

did that, and did a clean uninstall of acronis, and then reinstalled it. no change. same issue here is the windows 10 log

 

Faulting application name: TrueImage.exe, version: 22.5.1.10640, time stamp: 0x5a3c58ab
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0f1e
Exception code: 0xc0000409
Fault offset: 0x000a7646
Faulting process id: 0x4448
Faulting application start time: 0x01d3917e2e6997c1
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: 454b769c-0095-4651-9e86-4e8ef35c7c6f
Faulting package full name: 
Faulting package-relative application ID: 

 

 

- System
   
- Provider
      [ Name] Application Error
   
- EventID 1000
      [ Qualifiers] 0
   
  Level 2
   
  Task 100
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2018-01-19T23:35:25.546690000Z
   
  EventRecordID 15285
   
  Channel Application
   
  Computer TelatranZero
   
  Security
- EventData
      TrueImage.exe
      22.5.1.10640
      5a3c58ab
      MSVCR120.dll
      12.0.40660.0
      577e0f1e
      c0000409
      000a7646
      4448
      01d3917e2e6997c1
      C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
      C:\WINDOWS\SYSTEM32\MSVCR120.dll
      454b769c-0095-4651-9e86-4e8ef35c7c6f
       
       

 

 

I can only recommend that you contact Acronis Support for the issue.

The only thing I can suggest is to validate the MD5 checksum of the install file.  Here's the MD5 checksum for AcronisTrueImage2018_10640.exe

76ac0c166011c6852256c3f31d39a45a

The attached file contains the MD5 checksums for all of the .exe files and .dll files for ATI 2018 build 10640.

 

 

 

Anhang Größe
441599-143381.txt 5.37 KB

In reply to by truwrikodrorow…

Hi @ Daniel Celaya  ,

You mentioned Windows 10. What Bit and what Build are you using?

There was problems with the Insider Builds using Acronis.

 

Hi @ Daniel Celaya  ,

Acronis True Image 2018 Build 10640 should work in that Build just fine except for reading existing Descriptions. for Backups created using Acronis True Image 2017.

Uninstall it, Restart the computer and clean out the computer, before reinstalling.

did that and still the same issue, i haven't gotten a clue as to why it will not start. heres the windows log again. thanks for all your help everyone.

 

Faulting application name: TrueImage.exe, version: 22.5.1.10640, time stamp: 0x5a3c58ab
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0f1e
Exception code: 0xc0000409
Fault offset: 0x000a7646
Faulting process id: 0x3fc4
Faulting application start time: 0x01d39211ddaf232f
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: fc1ad341-d20f-4cfd-bb07-2325e8743a2f
Faulting package full name: 
Faulting package-relative application ID: 

 

- System
   
- Provider
      [ Name] Application Error
   
- EventID 1000
      [ Qualifiers] 0
   
  Level 2
   
  Task 100
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2018-01-20T17:12:35.635338300Z
   
  EventRecordID 16022
   
  Channel Application
   
  Computer TelatranZero
   
  Security
- EventData
      TrueImage.exe
      22.5.1.10640
      5a3c58ab
      MSVCR120.dll
      12.0.40660.0
      577e0f1e
      c0000409
      000a7646
      3fc4
      01d39211ddaf232f
      C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
      C:\WINDOWS\SYSTEM32\MSVCR120.dll
      fc1ad341-d20f-4cfd-bb07-2325e8743a2f
       
       

Daniel, please open a Support Case directly with Acronis for this problem as previously advised by Enchantech.