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Active Protection locks up system when running ArqBackup

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I've been having some issues with Active Protection on OSX 10.13.3 when using Acronis True Image. Active Protection locks up my computer when ArqBackup is running. I've had this issue for a few months, and investigated with the ArqBackup developer, and it was only tonight I narrowed down the issue on 3 different machines to being linked to Active Protection.

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Jason, welcome to these User Forums.

I cannot help directly with any OSX issues as am a Windows user with no access to Mac systems, but your description sounds as if you need to whitelist the ArqBackup main executables in Acronis Active Protection.

See KB 60193: Acronis True Image 2018: Active Protection blocks legitimate applications  which was written for Windows users but may offer you a direction to look on your Mac system?

If this does not help, then please open a Support Case directly with Acronis for better guidance.

I have tried that...and even whitelisted, I don't believe Acronis understands which processes belong to ArqBackup so it still freezes. I have submitted a ticket, but was wondering if anyone else had experienced something similar.

The simplest thing to try is to turn off Active Protection temporarily.

You could try posting about this issue on the Acronis Mac ATI Forum. You are more likely to find someone who has had a similar experience and found a solution, or who can make a MAC specific response.

Ian