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ATI 2018 won't start

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Had a hard drive crash so needed to buy a new laptop.  Downloaded ATI 2018 so I can recover some files but it won't start.

I "think" I'm still Windows 10 (not sure whether it upgraded to Win 11)

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Tom, ATI 2018 should work fine with Windows 10 but I have not tested it with Windows 11, if that is what you have installed on the new laptop.  I have tested ATI 2019 with Win 11 and it works!

The key point when installing any version of Acronis is to do so from an Administrator user account to ensure all the required privileges / authorities / permissions etc are given.

The alternative would be to create the Acronis bootable rescue media and use that to recover your files, either to boot the old laptop or the new one.