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Backup fails with the error "The last backup was stopped by the user".

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Hi.

On one PC (with Windows 10 Pro), weekly data backup fails "randomly".

No entry in the "Activity" tab.
No entry in Windows Event Viewer.
Only this "The last backup was stopped by the user". (in french "La dernière sauvegarde a été arrêtée par l'utilisateur").

And this notification, sent by mail :
2020-01-10T21:01:54:212+01:00 6024 I00640000: Attributs de la copie de réserve de la sauvegarde : format tib; need_reserve_backup_copy false;
2020-01-10T21:01:54:212+01:00 6024 I00640002: Opération Sauvegarde hebdomadaire démarrée conformément à la planification.
2020-01-10T21:01:57:383+01:00 6024 I00640000: Attributs de la copie de réserve de la sauvegarde : format tib; need_reserve_backup_copy false;
2020-01-10T21:01:57:383+01:00 6024 I013C0000: Opération : Sauvegarde
2020-01-10T21:01:57:383+01:00 6024 I0064000B: Priorité changée en Basse.
2020-01-10T21:01:57:555+01:00 6024 W013C0001: Interrompu par l'utilisateur

But à 9h PM, there is no user, so I don't understand why "the backup is stopped by the user".

Thanks for your help.

Best regards.

Stéphane

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Stéphane, this type of error is given if the backup task needs user interaction due to an error but the user doesn't respond to that interaction?

You would need to check for any other indications of what the error was, i.e. check the system event logs etc for around the same time.

Hi Steve and thanks for your help.

 

There is nothing in the system event log just before or just after the backup time.

Only when the task runs correctly, there is an entry in the Security event viewer (see attached file).

 

Best regards.

 

Stéphane

 

 

Anhang Größe
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Stéphane, how do you have the error handling settings for this task?  Are you using the default values for these?  They are found in the Advanced page for the task Options.

Hi Steve :

 

Here is a screanshot of the error handling settings .

I think, it the default setting.

 

Do you think I have to change some settings ?

 

Best regards.

 

Stéphane

 

Anhang Größe
527087-178628.JPG 20.31 KB

Stéphane, try removing the selection for 'Ne pas afficher les messages et boites de dialogue pendant le processus (mode silencieux)' and see what actual error messages get shown if the problem occurs?