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Bad sectors reported but none found

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Since the backups were reconfigured a few days ago I am getting disk error reports that are stopping the backup from completing. I ran chkdsk /scan and chkdsk /F against all the disks I could. Some were from my old PC and apparently have a boot block or something else that prevents chkdsk from running. I also ran the Acronis VSS doctor and have some questions.

What does \Device\Harddisk2\DR2 equate to in Windows speak? I assume that means Disk 2 in Disk Management?
If there are read errors why doesn't chkdsk find and repair them?
Are there better tools for disk repair available and what would you recommend?
The backup type is set as incremental with 4 version chains but when I mouse over the source icon I can not see what is actually being backed up. I really only want this backup for the boot drive and I suspect it is backing up the entire system since the disk error is from another drive. What am I doing wrong?
I am still unable to upload a file to the forum. Can someone help me with that?

Here is an excerpt from the report.

Timestamp: 1/4/2020 10:26:57 AM
Type: Error
Source: disk
Message: The device, \Device\Harddisk2\DR2, has a bad block.
InstanceId: -1073479673
SearchLink: https://www.google.com/#newwindow=1&q=disk+event+id+3221487623

Timestamp: 1/4/2020 10:26:54 AM
Type: Error
Source: disk
Message: The device, \Device\Harddisk2\DR2, has a bad block.
InstanceId: -1073479673
SearchLink: https://www.google.com/#newwindow=1&q=disk+event+id+3221487623

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CHKDSK can only check drives which have a Windows drive letter allocated - but most disk drives may have other hidden / system partitions on the drive with no drive letters!

Dedicated diagnostic utilities from the disk manufacturers take the longest time to complete the checks, but provide the most accurate methods of checking whether the disk is good or needs replacement:

 - Western Digital drives: Data Lifeguard Diagnostic for Windows

 - Seagate disks: SeaTools for Windows

 - HGST disks: HGST Windows Drive Fitness Test (WinDFT)

 - Intel SSDs: Intel Solid State Drive Toolbox

 - Samsung drives: Samsung Magician

 - ADATA drives: ADATA SSD ToolBox

 - Kingston SSDs: Kingston SSD Toolbox, Kingston SSD Manager

 - Transcend SSDs: Transcend SSD Scope

 - Silicon Power disks: SP ToolBox

 - Toshiba disks: Toshiba PC Diagnostic Tool Utility

- Crucial disks: Crucial Storage Executive

As for the error reported by the VSS Doctor tool, you need to follow the link provided which will take you to pages such as:  Fix: Event 7 Disk has a bad block at \Device\Harddisk#\DR# which has detailed steps to help identify the disk etc.

Not sure why you are having problems adding images or uploading files to the forum - this is working fine for me using my Firefox browser?

I followed the google link but there were many matches and none seemed to address the issue. I will try again. Is there a way to contact the admin of the forum so I can find out why I am unable to upload files? I use Firefox as well.

Please send a private message to Ekaterina Surkova | Forum Moderator who can try to get forum issues resolved.  I still don't have problems uploading files & images, but I am seeing posts from other users saying the same as you!

Did you try the steps from webpage: Fix: Event 7 Disk has a bad block at \Device\Harddisk#\DR# which looked to be a good fit for the event in the report?

Steve, the links you provided resolved the problem (I think), thanks so much. It's a Seagate drive and I ran the short generic which indicated an error and the long generic (about 8 hours) that cleared the problem and returned a good status. I will see if Acronis is able to complete the backup the next time it runs. As for the file uploads it seems to be working now. I just uploaded a jpg of a backup directory that I want to remove b3, b6, and b25 from. I asked for help in another post and got a reply with directions. I also learned TI after 2018 included tools for this. Something I really missed from earlier versions. I might just upgrade now.

Anhang Größe
526041-178354.JPG 85.97 KB

As your b3, b6 & b25 files are all for full backups, then delete them via Explorer then run a validation for the backup task that created them to reconcile the Acronis database information so that it knows these files are not available.

Unfortunately the backup still can not read the bad sectors from the disk even though the Seagate tool was run and cleared them. I thought bad sectors were flagged to be skipped. Why is this still happening? Is there anything that can be done other than replacing the disk?

Unfortunately when you have a bad disk or one going bad, then the problems will only get worse rather than better.

If this is not your OS boot drive, then try doing a Files & Folders backup which shouldn't have as many issues with bad sectors.

I have this same exact problem. I have tried 3 brand new drives that I have first run Spinrite and the drive manufacturers software on them and found errors but after backup Acronis is finding dozens of errors. Why is that? I have used Spinrite on drives for over 14 years and have found it to be more reliable than the manufacturers software. Acronis 2019 

Rick, welcome to these public User Forums.

Please see the earlier posts in this topic.  Unfortunately if your drives have errors then ATI will also report errors if it tries to access data that is located in sectors related to the errors.

Perhaps I have been very fortunate in having run ATI for well over 10 years with all versions without seeing this type of issue.  I have some relatively ancient PC's still running with ATI 2018 and 2019 with drives that are of a similar age (definitely 5+ years old SATA HDDs) that are not reporting errors!

According to seagate and western digital factory software and Spinrite there were no bad sectors on those 3 hard drives before I put them in service. I’m happy you have never had a problem but blaming 3 brand new hard drives as being bad after I ran the factory testing software before installation does not explain the situation.

You even linked to the factory software so you must trust it. Have you ever used Spinrite? When I was an IT for our county I used it everyday to diagnose and recover data from bad sectors. 

I have used acronis since it first came out in 2003 I believe and even recommended it to my friends and customers. This is the first time it has failed me and I need a better answer than 3 brand new drives are bad. 

I will be looking at Paragon and others for a replacement. 
 

 

Rick, I did not blame any of your new drives in my comments above - you own previous post is what I was referring to:

I have tried 3 brand new drives that I have first run Spinrite and the drive manufacturers software on them and found errors but after backup Acronis is finding dozens of errors.

Perhaps there is a missing word in your statement above, i.e. that you found NO' errors, but if so that wasn't how it read.

The reference to the various makers diagnostic tools in my initial reply for this topic #1 above, comes directly from Acronis KB 59873: Acronis True Image: recovering Windows from a boot failure - as part of a much longer document dealing with various issues in this area.

I haven't used Spinrite personally but have used a number of the other tools listed for Seagate, WD, Samsung and HGST drives along with other utilities such as HDAT2 to identify, diagnose and attempt to recover data from problem drives.

My own background is as a hardware engineer before moving into software technical support in a career of over 30 years at IBM before retiring.

I have never known ATI to report disk errors unless there was such errors present but you should definitely try other tools to see if they give the same error indications or not?

One final comment:  Please create an Acronis System Report zip file, then extract the disks.txt file from this.  The disks report will identify which disks / partitions Acronis has identified errors for, and further into the report, will show what specific error was found.