Bug: Upgrade minor version: lose activity

Tim, I have also upgraded to the latest ATI 2018 build #10410 today and all of my Activity history is still present and showing with the single exception of a NSB task which doesn't allow me to go to the Activity tab!

Might be worth submitting a Support Case to Acronis for this if you have just upgraded from build #9850 and all was fine there.  I am assuming that you didn't do an uninstall before doing the upgrade to the new version?

Same here. I currently have TI 2018 running on four machines. Here's the status of their activity reports after updating to build 10410:

#1: All OK

#2: All gone (3 backup definitions)

#3: All gone (2 backup definitions)

#4: Some gone (3 out of 8 backup definitions)

Once the update completed I rebooted #2, 3, 4, but to no avail, i.e. the activity reports remained blank. I then ran validations on these machines, hoping that this would kind of wake up the reports. Again unsuccessful, and there was not even any indication whether the most recent validation was successful or not.

And there are obviously more bugs in this update, like "active protection" being re-enabled on all machines which is completely unwanted and which then happily provided me with nonsense like my printer control software being a trap door and so forth.

Does anyone know how to get the activity reports back? Can anyone provide me with a clean way to roll back this update?

Here also th same. I have 4 backup definitions. I testet on a Windows 8.1 machine and Windows 10

#1: OK

#2 All gone

#3 All gone

#4 All gone

Please submit Support Cases for these issues with the new build #10410 update so that Acronis can investigate why this has happened in your cases.

For those who lose the activity reports... does Recovery still show all the backups?

Yes, you are correct: I did an upgrade from the previous build (I think - I don't keep track too closely). 

I don't really need the activity history, but wanted to make Acronis aware.

Thanks!

Thanks Tim, I have now updated 2 Windows 10 systems to 10410 and all have been OK but there is obviously an issue here that is affecting some users - 3 so far reporting via this topic.

Bruno, good question about what Recovery shows for previous backup restore points which correspond to the Activity items.

Yes, Recovery shows the backups also of definitions that have lost their activity reports.

My most recent backups did not kiss alive the activity reports on the affected machines (all Win 10 Pro 64bit with most recent Build 16299) and there is no result displayed whatsoever. To find out whether the backups completed successfully you have to manually check the target directory.

I uninstalled, and then installed the latest version again, and the activity is back.  If you do the same, be sure to save your settings (export) before uninstall, as you will lose everything.

Tim, that is good to hear, thanks for giving feedback.  I wonder if doing a Repair install would have achieved the same? Repair is where you simply reinstall over the top without uninstalling.

Given what Tim said, what would happen if you save the settings, then do the update and then restore the settings? Anyone able to try that out?

I tried out Steve's proposal to try a Repair Install on one of my affected machines, then rebooted before starting TI, but that did not help. Activity reports are still missing for those 3 out of 8 definitions. I am hesitating whether I should try that mumbo-jumbo of complete uninstall / new install. If simple reports cannot be recovered then who can assure me that the new install won't fail in re-importing all of my saved settings? Any suggestions anyone?

One other suggestion that may help would be to simply run one of the backup tasks that is missing the activity details and see if that causes it to be populated again for that task?

Major backups run daily on my machines and ASZ backups even twice a day. The missing activity reports did not get populated by these runs since the 10410 update. What is totally confusing to me is that while all four machines run on identical levels of OS and TI, the update showed different side effects to them. As I mentioned earlier, one machine is completely unaffected, two lost all their activity reports and one machine kept these reports for half of its definitions. I am using TI since version 7 and I think I never saw it reacting dissimilar across different machines.

#BS# - can only recommend opening a Support Case for this issue and quote this forum topic for that case.

I was kind of hoping that support would feel engaged already as they hopefully watch the forums anyway. But I will definitely open a support case. Besides of that, does anyone know where the activity reports physically reside or could someone tell me if there is a log file that could provide for further insight into the problem?

I have the same issue on the one system I have checked this. History was missing for 3 out of 4 backup tasks. It is not recording post-update backups (both local and to the Cloud).

Same issues here too. 

Laptop only 1 job, everything is fine. 

PC with two Jobs: First Job shows no activity any longer, second job all is good. 

Same problem for me. On two machines. 

Same for me - reported with in app feedback and a system report.  It only impacted a few of my backup jobs - some have it, some don't.  New backups for those jobs not working, doesn't create activity.  Please continue to submit feedback to Acronis directly on this as well.

I just updated  today. Before updating I did a complete copy of the Acronis ProgramData folder, saved the backup settings, and went through all my backup jobs to record the number of activity entries.

After the update, only one of my backup jobs was missing the activity. It is my daily backup and before running there were a lot of entries (I lost count trying to count them). All my other tasks had from 0 to 16 entries in the activity tab and all those came up OK.

I imported the backup setting and that did not work. I ran a Repair install and that did not work. I ran a manual backup and that did not record in the activity tab, and I noticed it started a new chain prematurely. I ran a validation and that did not record either.

I saw that Tim Hodgson (above posting) was able to get the activity back by uninstalling and reinstalling (and importing his settings). This really surprised me. I didn't want to go that far, so next I cloned the backup task and then deleted the original and re-imported the backup settings. The backup job reappeared with no activity and also this time there was no recovery ability. I was able to successfully add the data as an existing backup with all versions, but not to the same backup task.

End result, I'm starting my daily backup with the new cloned settings and will manually delete the previous chains when I have enough new chains.

I did a comparison of the ProgramData folders with the copy I had made prior to the update and did not find anything there to explain the missing data.

I searched every location I could think of on the hard drives and the registry trying to find the data. The only place I could not see was the registery key at HKLM/Software/Acronis/Scheduler because I keep getting an Access Denied error on that key. No luck.

I had a theory that the data was regenerated from the ti_demon logs, but there is one hiccup in that theory... the sizes shown in the Activity entries are not in the ti_demon logs. Perhaps it then looks at the file itself. On the other hand, the date accessed times for those logs are not updated.

It's all a mystery, and another half day wasted.

UPDATE: I found the location of the activity data in C:\ProgramData\Acronis\TrueImageHome\Database\ActivityStorage. I can read the file, but because it has thousands of entries since first installing ATI2018, I have not ascertained whether the unseen data is not there, or for some reason is not being read for certain tasks.

I also was able to re-import the backup job and this time the files were seen under the recovery tab, but still no activity. My new cloned version has a different name so I will continue with the new one so additional activity will be recorded. Meanwhile, maybe the activity will come back for the original one. Who know?

Bruno,

Nice work in trying to figure it out.  Sometimes it's just easier to start anew (clone task in this case) than to solve the mystery.  At work, if a problem takes more than a few hours to figure out, it's usually faster to just rebuild the machine - not always, but a lot of times.

As long as i'm getting the green check mark, I'm OK with not having the activity shown on some of my tasks for now, but I do hope they are able to address it in the next update for us.  Otherwise, I'd recommend following your action and clone the task and let it start new and delete the old when when comfortable if you gotta have this feature.

 Remember you can delete a task without actually deleting the backup files if you want to retain them to import another time or just restore using recovery media instead.  

Just one more thing and then I'm done...

I looked through the database and find that not only is all the activity still in the database, but new activity is placed into the database as expected. For some reason, it just isn't shown on the Activity tab. I suspect perhaps a SQL query flaw.

I upgraded 2 computers with build 10410.

Laptop (1 backup job) - No activity log problems.

Desktop (3 backup jobs) - 1 backup had no problems, the other 2 had no activity data and any additional backups performed did not show up in the Activity tab.

On the desktop (as suggested by another forum member), I saved my backup settings, uninstalled ATI, reinstalled ATI, restored my backup settings, and reconfigured all backup jobs.  Everything is working fine now.

Hello Everyone,

The issue is being worked on, read Acronis True Image 2018: Backup activities list is empty after updating to build 10410 for more details. 

Ekaterina, thanks for the link to the KB document for this issue.

Today's hotfix (Build 10640) fixed this problem. I found backup activity history working on all of my four machines and also verified that their respective history lists are complete and show all data since this feature was introduced in early September.

Thanks for update on this issue, the latest build looks to be available via the GUI Account page doing a 'Check for updates'.

Verified - it fixed the issue for me. 

Acronis True Image 2018 Update 2 HF1 [Win] is available

Man there were several forum threads about this one!