Cannot Open .tib files

Guy, more questions & comments than answers at this point!

Your image show that your backup files are in fairly long version chains, i.e. _inc_b3_s43_v1.tib and the lowest visible file in the image goes down to b3 s9 v1 and looks to have all the files that come in-between these, but are they all consecutively numbered with no gaps, including back to the initial _full_b3_s1_v1.tib file?

The message 'cannot find version 1' normally indicates that files have been deleted outside of using the 'automatic cleanup' options in ATI for the Backup Scheme, i.e. by using Explorer.  When files are deleted in Explorer, then information about those deleted files is left behind in the internal file tracking database used by ATI, hence it is looking for the missing files!

You should attempt to Validate this backup chain by either using the option in Explorer (like you see for Mount), or via the task menu shown by clicking on the caret 'v' to the right of the task name in the main application panel.  Validation will walk through the files in the version chains and present a pop-up error for each missing / deleted file encountered!  You should take the Ignore option if offered, else the Cancel option until the process finishes.

For the issue of 'empty' folders / no data shown, were these backups created from the exact same user account and laptop as you are using to access the backup data?  If not, then this can be caused by permissions, i.e. your user does not have permission to view these files etc.

ATI follows the same rules as Explorer for file access, so if you do not have the option in Explorer enabled to show 'hidden / system' files & folders, then these will not be shown either by ATI.

The issue with missing / deleted files needs to be addressed first by doing validation.

The Mount options shown in your image is correct but you do not need to mount the EFI system and Recovery partitions, so can deselect those.  Mounting the file is just offering you a virtual read-only drive showing the contents of the .tib file.  You cannot change the contents and any mounted drive can be unmounted by right-clicking on the drive letter in Explorer or is automatically dismounted by restarting windows.

Hi Steve. Cheers for the reply. I am actually assisting a family member with this issue and at the moment I do not have remote access so cannot answer all of your questions. However, in an attempt to shed a little more light on this...

1. I can't answer your first question re whether the files are consecutively numbered. I'll get back to you with this info in a day or two.  

2. It's possible that the files have been deleted but this is a person that is very scared of fiddling with any technology

3. The file has definitely been validated.

4. YES - backups were created from the exact same user account and laptop as we are that laptop to access the backup data?

5. Folder options are set to show hidden files.

6. One of the OTHER incremental backups on the same hard drive from the same laptop shows all files i.e. it does NOT show as 'folder is empty'. 

As I said I'll get back to you re Answer #1. 

Again, thanks for the assistance. 

Cheers, Guy

Just to better explain:

Point #4 above: Yes, backups were created from the exact same user account and laptop that I am using to access the backup data

Point #6 above: With regards to the backup that I am having trouble with - When I browse that .tib file I get to User, hit enter and it shows the User account, then I hit enter (expecting to see user folders) and it comes up as 'folder is empty'. 

However, on another .tib file on the same drive created from the same user/laptop I can browse the contents of all user folders 

Guy, thanks for the answers / information.

Are you still seeing the error message about 'Cannot find version 1' etc?

One option instead of doing validation of this problem backup chain, is to force a rebuild of the internal tracking database, so that any 'stale' references to missing files is purged.

To do this see KB 60915: Acronis True Image: repairing program settings - which has the steps that need to be taken. 

You may still need to do a validation to get the Recovery panel to show any data to recover, or else to run a backup of the task.

Beyond this point, we will need to look at log files to see if these show any errors but this may also be a challenge given the number of incremental files being created and the time period this involves, as the only log files will be for the backup task activity or for validation.

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backup using same) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.