Direkt zum Inhalt

Can't log into my account or activate serial number (Windows 10 Home Insider Preview 16278)

Thread needs solution

I am running Windows 10 Home Insider Preview Build 16278 (64-bit).  I did not have any problems with the 2018 Beta.  But I am unable to log into my account or active my license, both result in what seems like a network error.  When I try to log in, it says, "An error occurred while signing in".  When I attempt to activate my serial number, it says, "Sorry the serial number couldn't be checked".

I did a clean install of ATI 2018 build 9207.

 

 

0 Users found this helpful

Jim, there have been various problems encountered by users on the Windows 10 Insiders programme, and you seem to have uncovered a new issue with the latest 16278 build.

I would recommend opening a Support Case direct with Acronis support to document this issue with them but given what has happened with earlier Inside builds, I suspect this will resolve itself when Microsoft produce the next insiders build!

I had a problem on earlier insiders builds with ATIH 2018 on 32-bit Windows 10 which was resolved when Microsoft release build 16275.

Jim, an update, after replying to your topic earlier, I checked on my laptop and found it waiting on a restart to install the 16278 Insiders build.

I have since completed the upgrade to 16278 and find that everything with ATIH 2018 #9207 is working fine for me on my Window 10 64-bit system, including my Account page showing that I am logged in with no issue.  The software was already activated prior to the upgrade so cannot test that aspect of your topic.

Have you logged into your Microsoft account after your insider upgrade?   if not you might try doing so. 

Did a full uninstall and re-install.  Did not help.  Insider build now #16281.

Logging into my Microsoft Live account did not help.

 

Jim, have you actually opened a support case with Acronis for this issue yet?  If not, would recommend that you do so.

I am still running on Insiders #16278 with no problems - seems like MS are pushing out new insider builds faster than the leaves fall in Autumn in the US ready for their Fall Creators Update due next month!

I've tried on a couple different computers now, including one running the non-insider build of Windows 10, and all fail the same way.  It must be something on my local network, but I don't know what it could be.  Maybe I need to reboot the router and try again.

I did submit a ticket with Acronis.

 

Jim, you are not using a proxy server at all are you?  That is a known issue and unsupported.

Not using a proxy server that I know of.

Rebooting router did not help.

My ISP is Comcast, and the router software is Open-WRT "Chaos Calmer" release (latest)

Jim, have you tried the advice given in KB 59879: Acronis True Image 2018: how to activate serial number for how to activate from a different computer?

I can't log into my account either (from Acronis 2018).  There is no option to Activate Off-line that I could find.

 

Jim, take a look at KB 56598: Acronis True Image 2016: Activating a Full Version which has some screen shots from that older version for this process.

What do you see on your computer - screen shots may help us better try to understand?

TeamViewer_2017-09-02_10-34-11.png

TeamViewer_2017-09-02_10-38-35.jpg

I can't get past either of these two screens.

Jim, can you go to the main Acronis.com web page and sign in with the same account email and password from there?

NOTE: re-installed 2017 (latest build) and had no problems whatsoever.  Logged into my account and it was activated without any problems.

 

Yes, I even changed my password this morning to something new, login via web working OK.

 

Something is wrong with my login account @Acronis, despite that I can log in via the web.

I created a new Acronis account (through ATI 2018) using a different email address and was able to log in from 2018!  But I could not activate with my given serial number because it is assigned to my original E-mail address.

 

firefox_2017-09-02_10-55-10.png

Jim, sorry but this all comes back to things that only Acronis can help you solve in terms of your Account and serial numbers etc.

Jim, have you checked your firewall to be sure there is nothing blocking the new ATI 2018 from accessing the internet. I use Zone Alarm and often need to explicitly allow access to new programs (although it does have a pop-up to ask me to do that).

Jim,

This post is a bit stale, but the only relevant one I could find. I'm running into what appears to be the same problem.

I ran through all the KB suggestions and resorted to opening a case. The support tech then ran through all the KB routines and I am awaiting results.

Edit:

The issue has been solved by escalation to the Expert Team. The solution can be found here:

Can't Login TrueImage Program - Solved

Chris

Chris, thanks for sharing the solution for this issue!