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Error 0xb03e9 - The specified file path does not exist - Failing to recover files

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I am slowly starting to lose confidence in Acronis. I have another open thread on failure to stop doing incremental backups and now when I try to recover a file I am getting errors.

The backup is on a Synology NAS. I can open explore the backup with Acronis using the Recovery pane. When I select a file for recovery and either use the same file path or define a different restore path other. This would seem to imply that the application can't access the backup on the NAS, but I can browse the entire folder structure, so that doesn't seem to make sense.

Extract from the log below.....it isn't a great deal of help.

09/02/2020 10:14:55: 00 13188 I00640002: Operation DESKTOP started manually.
09/02/2020 10:14:56: 00 13188 I013C0000: Operation: Recovery
09/02/2020 10:14:56: 00 13188 I0064000B: Priority changed to Low.
09/02/2020 10:14:57: 00 13188 E000B03E9: Error 0xb03e9: The specified file path does not exist.
09/02/2020 10:14:57: 00 13188 E013C0005: Error 0x13c0005: Operation has completed with errors.

Start: 09/02/2020 10:14:55
Stop: 09/02/2020 10:14:57
Total Time: 00:00:02

I have also tried to do a validation of the backup and got the folowing in the log:

09/02/2020 11:00:34: 00 8672 I00640002: Operation Backup validation started manually.
09/02/2020 11:00:35: 00 8672 I0064000B: Priority changed to Low.
09/02/2020 11:00:35: 00 8672 E01E50023: Error 0x1e50023: Cannot access the path: Z:\Backups\DESKTOP_inc_b6_s16_v1.tib
09/02/2020 11:00:35: 00 8672 E013C0005: Error 0x13c0005: Operation has completed with errors.

Start: 09/02/2020 11:00:34
Stop: 09/02/2020 11:00:35
Total Time: 00:00:01

The NAS is mounted as z: using a static ip address.

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Jon, see KB 60169: Acronis True Image 2018: how to restore files from a backup (Windows) and try using the method shown for Windows Explorer (scroll down the document).

 

Steve Smith wrote:

Jon, see KB 60169: Acronis True Image 2018: how to restore files from a backup (Windows) and try using the method shown for Windows Explorer (scroll down the document).

 

I can use explorer and recover the files Steve. Puzzling and a concern that I can't do it via the application. I just tried Explorer and Application for the same file and I still get the same error in the log when I recover through the application :( 

Jon, if this is only failing using the ATI GUI, then I would suspect that there may be an issue with the information for the task held in the internal database, and would suggest doing a rebuild of the database.

See KB 60915: Acronis True Image: repairing program settings - for details of the steps needed.