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Freeze

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I have problems with the program. When the backup starts the system often freezes completely. After 5-60 seconds the system is running again. Can somebody help me with this issue?

System info: Windows 10 Version 1803

Intel 8700k

32GB Ram

Crucial SSD MX100

Samsung EVO840

2x HDD

 

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Malte, welcome to these public User Forums.

I am not aware of any other reported issues with ATI 2018 freezing when a backup is started, and from your description it seems that this is less a freeze, and more a case of intensive CPU activity given you say the backup continues and all is normal after between 5 - 60 seconds.

I can only suggest that you ensure you have the latest build version of ATI 2018 #12510 installed.

Beyond this, if the application is working normally for making backups and not giving any errors, you would need to open a support ticket directly with Acronis Support to investigate any performance issue further.  ATI 2018 is no longer supported to allow free support so you would need to use the Acronis Pay Per Incident service or else upgrade to ATI 2019 to get support.