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how to uninstall an old (2009) acronis

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Hi,
I recently purchased ATI 2018. I have 2009 on my Windows 7 system.  ATI 2018 will not install unless I uninstall the 2009.  I have tried this before without success.

I have tried to uninstall the 2009 by using the Remove option from the control panel.  When I reboot I get my MBR corrupted.  When I reboot I have a C: with System Reserved on it, and F: with all my files.  I do not have a Secure Zone setup nor do I have the F11 Startup setup.

Rebuild the MBR with Windows repair does not work.  Doing this: Bootrec.exe /FixMbr, Bootrec.exe /FixBoot and Bootrec.exe /RebuildBcd does not work.

I end up having to restore my system from a full backup and I am back where I started.

Is there a utility at this time that can deal with this problem?  I would like to move to 2018.

Thank you,

Lynden

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I have never used ATI 2009, so I in the dark. What build of Windows 7 are you using (not sure if it makes any difference)? Is it 32 bit or 64 bit version? From what I can work out ATI Home 2009 was first released before Windows 7 release, and ATI Home 2010 was released about the release date of ATI 2010. So it may be that no build of ATI Home 2009 is compatible with Windows 7. The release notes for the latest build of ATI 2009 mentions Windows XP and Vista, but no mention of Windows 7. Did you originally install ATI 2009 on Win XP or Vista and then do an in place upgrade to Windows 7, or did you install it on a clean install of Windows 7?

I was going to suggest trying running the Acronis Cleanup Utility, but it only appears to support ATI builds starting from ATI home 2010.

You may need to do a fresh install of Windows 7. This may be problematic as Windows 7 is out of long term support. 

Ian

 

Ian,

No, I purchased ATI 2009 in 2010 and installed it at that time on Windows 7.  All updates have been maintained to the present day.  ATI 2009 has always worked very welll for me and I have always had it set up with Grover's scripts so that I have generations of backups.   Very nice.

Currently I have ATI2009 on a 64 bit machine and it has worked fine for years now.  I just can't install 2018.  It would seem that there would be someone at Acronis who has dealt with this before. 

I may just take a loss on ATI 2018 and keep 2009.  2009 still works, I just would like to keep more current.  But if I can't install it....... then 2009 stays on the machine.

Lynden

Lynden, doing a normal uninstall of ATI 2009 should not result in your MBR being corrupted, especially if you have never activated the ASRM that modified the MBR to give the F11 key to invoke this utility before starting Windows.

The ATI 2009 User Guide only says that Windows XP and Vista had been officially tested with this product version, so it does predate Windows 7, but I wouldn't have thought that would cause this problem when uninstalling it.

If you have a Windows 7 Install or Repair disc, then it might be worth trying the Bootrec.exe /FixMbr, Bootrec.exe /FixBoot and Bootrec.exe /RebuildBcd commands before trying a further uninstall, to ensure that these boot components are good, then restart the computer to confirm this.  If you don't have the install or repair disc, then download a copy using the tool provided at webpage: Microsoft Windows and Office ISO Download Tool

If all is OK after trying the above and restarting, then try the normal uninstall of ATI 2009 again and check if all is still ok afterwards.

See forum topic: [How to] uninstall a previous installation which has a lot more information in this subject area.

In reply to by truwrikodrorow…

Steve,

Thanks for your comments.  I did all those things before without luck.  However, I went to the link you provided "uninstall a previous installation" and went thru those steps.  That worked!!  I think it had something to do with the scheduler....?  There were no items to remove in the registry.

Anyway, worked great.  Much appreciate your help.

Lynden

Lynden, thanks for giving feedback and great to hear all worked for you.