Just installed the latest update (update 2 (11-23-17) Clicking on destination is very slow to respond...

I have a similar problem on my laptop and PC and have found a solution.

The problem appears to be that the clickable area within the large box is very small and located just above the text "Select destination"

If you click in the right place, just above the text, the usual choices appear.

I haven't seen any issues here and can click anywhere within the destination area once it has changed to 'Select destination' by hovering the mouse over it.

If you continue to see a problem then please open a Support Case with Acronis and send them a System Report to let them see if this may be related to your screen resolution etc?

I, too, am experiencing difficulty with this.  I seem to be able to set up the Source OK, but then when I click on Destination, absolutely nothing happens.  It doesn't say "Please wait" or anything like that.  It just doesn't respond.

I have been fiddling with this for two days now with no resolution.  Can someone help me?

I have a similar problem !

Rich, welcome to these User Forums.

Do you see the destination panel change when you move your mouse over it?

If you are setting up a new backup, then this is just shown by the outer border becoming darker.

What I have found with new backups, and others have said the same, is that you need to click just above the word Select - as it seems that the clickable area has not been set correctly!

I just tested this on a new fresh update.  First, I did not update from 9660 to 9850 on this machine so the update was from version 9660 to 10410.

Second, I updated the same on a laptop yesterday and had issue with responsiveness not in TI but with other Windows 10 items such as Settings on the laptop update.

I want to be clear here that I do not attribute this responsiveness problem with True Image.  I believe it is a Windows issue as I have had similar experiences with the update of other apps also.  I have had enough problems with this that I have adopted a practice of performing what I call a Hard Shutdown after an application update or upgrades of Windows itself!  The procedure is simple, after the update/upgrade is completed close the application or in the case of a Windows upgrade if the Reboot option is given choose that.  If you are upgrading Windows and perform the Restart option then do the following after the restart:

Open an Admin Command Prompt and type Shutdown /s then press Enter.  This procedure closes all applications, ends all processes, logs off the User and then will shutdown the computer.  Once complete, press the Power button on the computer to start the computer again.

You  will notice when Windows starts now, your Welcome Screen will be different.  This is normal and is the result of the User being logged off by the hard shutdown performed.  Your normal Welcome screen will return on your next restart/startup.  You can think of a hard shutdown as an OS/System reset of sorts.  It allows all devices to initialize anew and all drivers for all devices to reload anew including the User Profile(s).  

Following this procedure all functions returned to normal on both of my machine updates.  Had I simply started the TI app after the update I am certain the outcome would have been different.  As it was on my laptop there had been a previous Windows update that had run on the prior operating session of that machine which did not trigger a restart however, the hard shutdown did trigger a required restart with the familiar Windows message warning to not turn off the computer, getting Windows ready.  On the machine updated here That issue was not present however it took longer than normal to start the Command Prompt window to run the hard shutdown and that shutdown took longer than what I have come to expect as well.

As for the issue in this thread of having to pinpoint an area to click select the destination action, this was not reproducible.  Hovering the mouse anywhere over the Select Destination box would allow a clickable selection.

You might wish to give a hard shutdown a try, it just might fix your problems.

Bob, this problem is likely to be difficult to pin down.  I reproduced the issue with selecting the destination for a new backup task earlier today but cannot do so again now when following the same steps, and didn't have a problem with reselecting the destination for any existing task.

I have ensured that my computer has done a full shutdown / restart - this partially down to running a dual-boot system where I have been swapping to a non-Insiders build Windows 10 OS for further testing.  I haven't experienced any specific responsiveness issues with ATI 2018 though doing the full restart did resolve some other issues introduced when my Insiders OS updated to build 17046 and some applications wouldn't launch until a full restart was done.

Maybe try to disable AAP (Acronis Active Protection)?

Steve,

Did you run the shutdown /s command from an admin command prompt?

Bob, no but being dual-boot, if I haven't done a full shutdown/restart then I don't see the boot menu option for my second copy of Windows 10, it would just restart back to the same copy.

I have held the Shift key when clicking on Shutdown, plus done the same with Restart then taken the further option to use a different OS in the course of testing, but normally I use the iReboot utility which forces a full shutdown to restart the selected OS version.

Steve,

So let me ask you, when you use the iReboot utility to boot from OS to OS does this process log off the user or not?  I ask because I think user logoff is a piece of this problem.

Additionally, can you confirm that the machine is shutdown (power off) then started anew?  This I believe to be the step that makes the real difference here.

All Users,

To further advise here:

"Starting with Windows 10 16251, the advanced Windows Update feature to use your sign-in info to automatically finish setting your device after an update has been extended to regular reboots and shutdowns. When you log in and initiate a reboot or a shutdown through power options available on the Start Menu and various other locations, Windows will automatically setup your account after it’s has booted back up. This will help you sign-in faster and will restore your accessibility applications and any other application that has registered for application restart. "

The above taken from Windows 10 Forums.

I am attaching link here

The forum page in the link above will tell you how to disable the Windows feature of using you Windows sign-in info to setup your PC after an upgrade/update. of Windows 10.  If you are using other versions of Windows this may not apply to you.  Windows 10 has performance (slowdown) issues associated with this feature well documented on the Net.

Bob, yes to both questions. iReboot does a logoff for any user accounts and I normally do a full shutdown every day.

Bob, on the option introduced with Windows 10 16251 then it appears that Microsoft have changed their mind on this as it has been removed from 17040 and later and there is no option in the Settings > Account pages or in the Windows Update > Advanced settings where this was offered in previous versions.  The registry entries shown on the tenforums page are not present either in these later (Insiders) versions so are most likely to disappear from the mainstream versions at the next update time.

Steve,

On the latest Windows 10 1709 upgrade just performed on these machines not more than 10 days ago the options as shown in the links are exactly where they say they are Settings - Accounts - Sign-in options - Privacy at the bottom of the page.

Subsequent Insider preview builds may well have changed this I do not know.  Hopefully most users here are not running Insider builds.  If that is the case then support for and behavior of Windows and any installed apps is and always will be in question.  Proper, correct operation will or can be problematic in these cases.

Thank you for updating me on the iReboot functionality, sounds like a good product.  For those whom do not use it however complete shutdown remains an issue at times of upgrade/update in some circumstances.  Because these issues are not consistent I have adopted the command line process of running a complete shutdown.  It always works (at least thus far) so I can have confidence in it. 

Full shutdowns as is described in many web articles are in question here.  For some the Alt+F4, Shift+shutdown, etc. ways of shutdown from within Windows is proving not to work.  This is most notable in laptops where screens go black but backlit keyboards and or activity lights remain on.  Upon restart some apps start that should not because they have registered themselves to do so in the Hyberfile.sys  of Windows.  Some users pinpoint Intel Graphics, Intel Management Engine, and a few others.  This indicates that even though the shutdown options described are selected by the user they are not carried out and the computers are instead entering into a hybrid sleep mode.

On my systems the only area where clicking doesn't work is directly over the text. I suspect that a small text box is sitting in front of of the large bordered clickable square.

If you are still seeing this problem please open a Support Case directly with Acronis and reference this forum topic too.

I was able to recreate the issue at first but cannot do so any more.

I think that you have diagnosed the issue perfectly.    Only non-clickable area in the destination box is in the middle over the text.   That's hilarious.   Thanks.

reddawg, welcome to these User Forums.

I am still not seeing this issue either for new or existing tasks in the GUI, despite having seen it when I first upgraded to build 10410 of ATI 2018.

I just updated to build 10410. Same problem, takes forever to open the destination box when creating a new backup. I tried the shutdown /s and clicked all over the place, same problem. I think this is an Acronis problem.

Bill Byrnes

I would recommend that you run the 10410 installer file, downloaded from your Acronis Account page, again and select the Repair option if you have issues that do not clear up with a Shutdown /s command after updating.

Bill, and any other users following this topic thread, if you still have this problem after trying the various advice offered here, then please open a Support Case and refer to both this topic and also Support Case 03196356.

I submitted Support Case 03196356 a little while back while I was able to recreate the issue with the Destination selection box but I can no longer recreate this, even though I haven't done anything to try to resolve it, so at present I am just pointing Acronis to this forum topic in my email exchanges with them.

I have just installed the 9850 update to TI 2018 on both a Windows 7 & windows10 computers. I try to set up a new backup - I selected the source - Files & folders, or whatever  but when I clicked select destination nothing happens. This happens on both  Windows 10 &  windows 7 so I don't think it is a windows issue as this did not happen with the previous build. It also looks like many other people are having the same issue. Any ideas? Without being able to set up a backup destination it makes the program unusable.

Hi Steve,

I had the same problem and your solution helps!

Thank a lot

Karl

I don't have an option to perform a repair installation

I will do that Steve. Thanks for the advice.

Bill Byrnes

Martin, all you should need to do is to download the full ATI 2018 latest installer from your Acronis account then run this as Administrator without uninstalling the existing software. You should then see the following program panel which I was shown when doing the same on my computer with build #10410 already installed.

Thanks Steve -

I have just tried again and I still dont get the repair option. Downloaded a new copy & run as admin.

Martin, that is strange!  I can only suggest using the new configuration settings backup option in ATI 2018 to save your current tasks, do uninstalling / reinstalling the product, then import the saved settings again.

Ditto Steve here,  looks like a flaky install.  You might want to disable other malware apps on your PC temporarily when doing the new install as well.

Received the following update for the Support Case 03196356 submitted for this issue:

Hello Steve, 

Thank you for your email.

I have discussed this case with the team concerned and it is a known issue with the latest build and will be fixed on the next update. As a work around we will have to click on blank area a little bit above or below on the select destination tab.

Please do not hesitate to contact us, should you need further assistance. We are here to help you.

I look forward to your response.

-- Best regards, Vicky Jaiswal Support Engineer Acronis Customer Central

Same thing here - 3 new installs today on three different Windows 10 PC's and can't select anything in the "Select Destination" window.

Build 10410

I had almost forgotten how flaky this Acronis software is.

One would think that as part of the build tests that are done before a release of backup software they would test clicking "Select Destination".

I too have this problem, I use Windows 7, everything worked well until I allowed Acronis to do the latest upgrade, then like everyone I could no longer select a destination. The square did go bolder, I did find the little select box but nothing happened. I tried the various boot down but the problem remains. I solved the problem by uninstalling the upgrade and went back to the former version, everything is now OK. It has to be an error by the Acronis team. I have informed them but so far I have not got a reply. I sugg.est to everyone that they do not upgrade until this issue is fixed.

Neil

Experiencing the same problem on my Win10 Pro desktop with recent Ver. 10410 and mouse clicking on select a destination. After a couple of uninstalls and re-installs with same result I went back to Ver. 9660 and worked perfectly!     Just opened up my Surface Pro 4 with Win10 Pro installed and Ver. 10410.  Using pen and touching 'Select destination' in the centre did not work but anywhere else in the box and perfect.  Something is masking the centre area of the box.

Please see my earlier update post above - this issue will be fixed in the next build released.

I am amazed that this wasn't picked up in the beta testing process. Poor show Acronis

Add me to the list of people having this problem. 

I noticed that this problem appeared after installing the last Windows 10 Cumulative update.  The latest update that was released several days ago didn't help.

I wouldn't have believed it, but Mr. Lowe is correct.  If you're having problems getting the destination menu to appear, click just above the words "Select destination", and the menu appears every time.  And after you do that a few times, clicking anywhere within the Select destination box causes the menu to appear.  It's like the program learns that it's now OK to click anywhere within the large Select destination box.  

Hello Everyone,

we've published an article Acronis True Image 2018 build 10410: nothing happens when clicking "Select destination" where you can find the workaround while the development team is working on the fix.

I had the same issue with true image 2018. As previous poster said it took some clicking above text to find the right area that would show the available drives to send the backup. What a FUBAR

Same issue here on only my notebook. Works normal on my desktop. Selecting as above and it works OK.

The box border did go bold when the mouse pointer was inside the box, but clicking did nothing. No reaction at all. The destination selection finally worked when I clicked in an area immediately UNDER the "Select Destination" text. It will be interesting to see if this clickable location remains consistent. But anyway it is a major advance to know that this is an issue, and that there is a solution---somewhere in that big box a clickable pixel or two or three is hiding.

Wow. I can't believe the solution to a similar problem I have is as simple as clicking on the small space above the Select Destination text. I just bought Acronis 2018 (12/2017) and I couldn't figure out why clicking on the Select Destination box wasn't doing anything. Thanks for the postings on how to solve this.

But one wonders, did the UI guys at Acronis not do an interface test?

It is weird - it only appeared in the latest build. Obviously they changed some code that probably they should not have changed.

Ian

For what it's worth, directly after the Acronis update, on a new computer I've been loading software onto (so, a clean new W10 install with minimal other software), I went from being able to select a destination to not having any response. As suggested earlier, clicking away from the supposedly active area allowed me to complete the backup settings and make a backup. This, for me, is reproducable. Thanks to the person who spotted this - it was a frustrating start to using this version of Acronis

Peter Lowe's solution worked for me, thank you Peter.

The fault says a lot about the poor product testing at Acronis and their general quality standards.

I noticed when I slowly move and stop the cursor over the "Select destination" text, a popup appears one second later with the same text. It also occurs to both sides of the text. Any area I click where the popup occurs does not activate the Backup destination window.

Lordy, that's exactly right.  I was having the same difficulty, and then tried clicking on the area just above the word "Select."  And this hasn't been fixed yet?  I will submit my own tech support issue to find out why this is.  We all should.
 

It should be a simple solution to make the active area the foreground but transparent, or make both areas active.

I just installed today and had the same problem. Clicking just above the words worked.