Nearly 2 months, and I still can't get my files...

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Where do I begin?

I had a Seagate Laptop SSHD 1000gb drive going bad.  Dell replaced the drive under warranty.  Fortunately, I had a brand-new Seagate 5TB Expansion Drive to which I could back up my failing drive.

So, I downloaded the Seagate DiscWizard software and proceeded to use its backup option to do a complete backup of the failing drive.  A TIB file was created.

Seagate DiscWizard said I needed a fully licensed version of Acronis True Image 2018 in order to restore the backup to a new HDD.

So, I purchased a subscription.

First, True Image ate Windows off the new HDD.  So, I had to use the Windows 10 Media Creation Tool to download and reinstall the OS.  Then I had to download and reinstall all the drivers -- all of which had come from Dell, pre-loaded on the new HDD.

Next, True Image refused to find the drivers, even though I pointed the loader dashboard to the drivers on the new HDD.

So, I thought I'd try opening the TIB file in Windows Explorer, so I could get my files off it.

True Image tells me it can't find Version 1 of something.

Apparently, it's looking for a file that was never created.

The failing SSHD is unhappy, so I can't clone it or even open it using a USB adapter.

There is a 200GB file on my Seagate 5TB drive that contains my data.

Renaming the TIB file doesn't help.

Is there a way to get into the existing TIB file and strip out or rename a string so I can get my files?

That's all I want -- just my files.  Not even all of them.  Fortunately, I have copied data to an external drive, but I don't have a current copy of my USER files with all my settings.

And, yes, I can recreate.  But I really wanted to save time.

Six weeks ago...

Thanks in advance for any suggestions.

Do, 07/05/2018 - 01:41
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Hello Billie McNamara,

Does Acronis True Image 2018 console see your file? If not, try to add it: https://www.acronis.com/en-us/support/documentation/ATI2018/#3504.html

After that click Recover on the backup to see whether it can be recovered. You can also try to validate it to see if the file you have is valid: https://www.acronis.com/en-us/support/documentation/ATI2018/#40832.html

If this is a disk level backup, you can also try to mount it and copy-paste your files from it:

https://www.acronis.com/en-us/support/documentation/ATI2018/#9149.html

Do, 07/05/2018 - 10:41
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mvp

Billie wrote:

Seagate DiscWizard said I needed a fully licensed version of Acronis True Image 2018 in order to restore the backup to a new HDD.

Seagate DiscWizard is an OEM version of Acronis True Image and as such may be restricted to work only with Seagate disk drives, so if you have replaced your Seagate Laptop SSHD 1000gb drive with a non Seagate replacement drive, this is why it then didn't want to work with that drive.

So, I purchased a subscription.

First, True Image ate Windows off the new HDD.  So, I had to use the Windows 10 Media Creation Tool to download and reinstall the OS.  Then I had to download and reinstall all the drivers -- all of which had come from Dell, pre-loaded on the new HDD.

Any True Image disk / partitions recovery action will always wipe the target drive as the first action - this is necessary to prepare the drive for the partition layout from the backup image created from your failing drive.

If you have a full disk & partitions backup created by Seagate DiscWizard, then this should contain all your Windows OS, applications and user data, so you should not need to do a new install of Windows 10, reinstall drivers etc.

Next, True Image refused to find the drivers, even though I pointed the loader dashboard to the drivers on the new HDD.

Sorry, but I do not understand this statement - True Image is a Backup / Recovery application, it does not get involved in finding drivers - that is the province of your Windows OS to do.  The only time when Acronis may ask for device drivers is when using the Universal Restore feature but this only applies when migrating a disk backup image to new / different hardware (motherboard, CPU, adapters etc) - Universal Restore is not needed when just replacing a failing disk drive.

The suggestions offered by Renata in her reply above are well worth following.

 

Do, 07/05/2018 - 18:06
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Thank you.  This is the sort of information I was hoping to find.  I will try each of these options.

Fr, 07/06/2018 - 04:28
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