Direkt zum Inhalt

Not possible Backup with Acronis True Image 2018

Thread needs solution

Hello,

I bought in 2016 a notebook Lenovo Ideapad 710S with inside a SSD Samsung MZVLV256HCHP-000L2.

I need to make a backup of the disk, because in case of problems, I can restore the system.

To do this using a bootable CD with Acronis True Image 2018.

Unfortunately with booting from CD is not seen the internal SSD and then I can not do the backup.

How can I solve the problem ?

0 Users found this helpful

Mario, thank you for raising this issue as a New Topic in the forum rather than doing this via private messages.

The core issue that I believe you are facing is that your Samsung MZVLV256HCHP-000L2 SSD is a PCIe NVMe M.2 drive and the bootable Acronis CD you are using does not have the necessary device drivers to support this.  It is also possible that the SSD is configured as a RAID drive which again needs additional drivers to support it.

There are three possible types of Acronis Rescue Media that can be created.  The version provided on the original ATI 2018 installation CD uses a Linux Kernel as the boot OS from which to launch the standalone ATI application.  This can also be created using the Acronis Rescue Media Builder program via the Advanced method.  The Linux rescue media does not have support for RAID and may not have support for your NVMe SSD drive.

The alternative type of rescue media uses Windows PE, where this can be created from the Windows Recovery Environment or else requires the installation of the Windows 10 ADK to provide the required WinPE files.

See KB 60820: Acronis True Image 2018: how to create bootable media and KB 60091: Acronis True Image 2018: how Simple bootable media creation mode works  which help explain about the rescue media options.

See also the link here in the forum for MVP User Tools and Tutorials where you can find the MVP Custom ATIPE Builder script which can also create the WinPE rescue media using either of the 2 options menitoned above (WinRE or ADK) and which can also inject additional device drivers and RAID support.  I would recommend using a small USB stick for the media (1GB to 32GB max size) as this is more flexible and can be updated when needed.