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Startup Recovery Manager can not detect external hard drive and wireless mouse

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Startup Recovery Manager can not detect my external hard drive (USB 3.0) and wireless mouse (Logitech MX master).

No problem with rescue media.

Windows 10 x64

 

 

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Hasan, my understanding is that the Acronis Startup Recovery Manager (ASRM) still defaults to using a Linux Kernel to provide the boot environment and this is unlikely to have the necessary device driver support for your USB 3 device(s).

The new ATIH 2018 Rescue Media defaults to using Windows RE (WinRE) to boot instead of using Linux, so this would have support for the USB 3 device.

I would recommend raising a Support Case direct with Acronis for this issue, as ASRM needs to be changed to use WinRE instead of Linux!