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Windows 10 restore using acronis true image 2018

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I've got a Dell precision tower 7810 with windows 10 installed.
I've created a full disk backup of the drive using acronis true image 2018

The drive has 4 partitions. A boot, C: and 2 others that look like dell recovery partitions.

Backup was taken to USB drive and worked without issue.
Upon restore to the same hardware i've noted the following
1. The graphics drivers (nvidia) seem to revert to an older revison.
2. The NIC driver installs another copy of itself so the adapter looses it's IP address settings.

Apart from that the restored image is as I expect it to be.
I can see the #1 adapter in device manager with show hidden devices turned on.
I can also see the newer driver for the graphics card in the same fashion.

On like-for-like hardware I'd expect the image to be "as taken"
Windows 10 installation doesn't have any recovery options set, so can rule that out.

Have I missed something?

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Adam, the only reason why device drivers might change during / following a recovery would be if Acronis Universal Restore was used, as this is intended to prepare the restored OS to work with new hardware by installing generic Windows drivers.

Thanks for the reply Steve.

I believe universal restore is a separate boot media/option.

Regardless, I've just been using the ATI restore to restore the image. 

Adam, you are correct that AUR is normally used as a separate boot media / application, but we have seen cases where it can get invoked by the restore process, but the only way to know this is to have a copy of the log created by the restore process.

If you performed the restore using the Acronis boot media then any log is lost after restarting the system unless saved from within the offline application before exiting.

Hi Steve,

 

Log attached.

I can see a reference to true image at the end of the log.

What do you suggest?

-Adam

Anhang Größe
488408-163779.log 1.99 KB

Frankly the support from acronis has been less than stellar.

 

Here is an email i got from the support team regarding this issue:

Hello,

Thank you for contacting Acronis Customer Central. My name is Tushar Mhaske and I will work with your ticket number 03666476.

If I understand you correctly, you're facing an issue in Acronis True Image 2018 recovery.

I will be happy to help you.

Since the recovery was successful, it could be a possibility that the The graphics drivers that were backed up could retain the old version depending on the recovery file that was selected. Hence I would request you to manually update the graphic drivers, more over related to the NIC driver we would request you to Uninstall the NIC driver, install the latest version and use it.

For the analysis of the concern please provide the following information:

1) Screenshots demonstrating the issue step by step.

2) System report according to the article here

 

I thought my description was pretty clear. Why would I stuff around with screenshots!

Appreciate your logical troubleshooting steps steve. Maybe support could step up to the plate too.

 

-Adam

Unfortunately, I don't know what the error code is (something Acronis hopefully can weigh in on), but there is an error opening a registry file...

<event code="74" id="9" level="4" line_tag="0xF23788D3F6D588B2" message="Error occurred while opening registry subkey." module="190" time="1549474497">
        <field name="$module" type="TIdentifier">trueimg_home_media_glx_12510</field>

Got lucky and found the same error in another 2018 thread, but don't see a real resolution to that one either.  The interesting thing is that the error has shown up in someone else's recovery though so it's not completely unique here.

https://forum.acronis.com/forum/acronis-true-image-2018-forum/ati-2018-bootable-media-update-2-9850-error-occured-while-opening-registry-subkey

Yeah, I'm not sure why the OS recover is not 1 for 1 exactly in this case.  Two scenarios's come to mind. 

#1) is waaaay out in right field.  The drivers were not properly signed or were forced into the OS originally and now the OS is refusing to load them at POST.  That would be a real long shot though if they've been posting fine at startup and would have been pretty intentional to get them loaded in the first place so would likely jump out if that had happened.

#2) based on the other thread, could your disk have had some corruption previously that got incorporated into the backup?  What was the reason for restore - failing disk?  You might want to run a chkdsk /R on the OS drive as well as the drive that contains the backups to see if anything shows up.

Also, just curious, but what happens if you start the system in SAFE MODE first and then check the status of the loaded drivers? 

Bobbo_3C0X1 wrote:

Yeah, I'm not sure why the OS recover is not 1 for 1 exactly in this case.  Two scenarios's come to mind. 

All I know for sure is, backup programs aren't what they used to be!

 

I'll check the drivers in safe mode next time i get a chance. However, i'm 99% sure they are properly signed ect.

Reason for restore is i'm testing our restore capability. Nothing physically wrong with the computer at all. 

The configuration management with drivers ect is important in my environment, so the fact these drivers are reverting to older versions isn't filling me with confidence.

I could remove the old driver from the system completely, create a new backup and then restore it. But i kinda want to get to the bottom of why this is happening in the first place!

Adam,

I've sent a PM to forum moderator Ekaterina and hope someone from a higher tier will reach out in the near future.

I believe this should get some additional attention as well.  It should be a one for one likeness if the backup was indeed fine when it was taken, with current and working drivers. 

And, the log is clearly showing some type of registry modification, which is puzzling why that's happening, but on top of that, the change appears to have failed. 

 Also, I usually only hear of people having issues with drivers not installed or loading after running Universal Restore.  I gotta say, I've been using Acronis for many years and haven't noticed this type of issue on my own systems.  I've seen the driver issues at work on a handful of machines after using Universal Restore, but they were pretty rare in a shop that processed dozens of images a week.

Ekaterina, if this does get some additional attention, could we also check into the audio issue with UR (it also occurs when generalzing hardware in Snap Deploy at times).  I've been using this trick for a couple of years now when it has happened to me.

Problem #1 - this thread with drivers being modified during a regular restore without using Universal Restore (first I've heard of it).

Problem #2Universal Restore - Can't Get Audio to Work [Solved]

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Hello Everyone,

We want to investigate the issue with broken drivers after recovery/cloning with Acronis Universal Restore and need your help with getting the diagnostic information from the affected machines. If you observe the same behavior (drivers are broken after using Acronis Universal Restore), please send us the following information:

- Acronis system report before applying Acronis Universal Restore and after
- a couple of screenshots from the Device manager that illustrate issue with drivers
 
Send me a private message or just comment in this thread and I'll provide a link for upload. 

If you already have an open support ticket for this issue, please share the ticket ID. 

Thank you in advance for cooperation! 

I will see if I can find a system to replicate the behavior.  I added notes/comments to the other thread at https://forum.acronis.com/forum/acronis-true-image-2018-forum/after-clone-yellow-triangles-device-manager#comment-492299 as well.

Ekaterina, Sorry for digging this thread up again. Support ticket in question was 03666476.

Honestly, I got tired of dealing with support (back and forward & getting no result) and forgot all about this forum post.

I dropped this issue a few months ago a moved on with other tasks. I'm revisiting it now and curious to see if it was perhaps resolved in an update?

Nevertheless, I'm going to try a restore again from the same machine and will report back here with what I notice regarding the drivers reverting.

Would appreciate it if you could update me in the mean time.

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Kommentare: 7092

Dear Adam,

I'm sorry to hear of your disappointing experience with the our service, your feedback will be forwarded to the team manager and quality analysts. 

Regarding the issue, as per the records in our internal bug tracking system, the fix is ready and is expected to be released in the Update 2 for Acronis True Image 2020 (currently we're waiting for the Update 1, which should be provided in 1-2 weeks). But the final decision is subject to change, because the new Universal Restore code should pass all tests first.