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Acronis 2019 upgrade version

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I originally had Acronis 2010, which was a CD install, and upgraded to 2019 (3 PC) using the upgrade option at the time. I have since purchased a new 2nd computer and wanted to install it on this one as well. When I go to register the computer using the new 2019 key, it also asks me for the older version key. I can't seem to find the old software key anywhere so I was wondering if anyone knows where I could possibly find that within my account or something stored on the computer? I have already contacted support and they only show the 2019 version in my account.

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Christopher, welcome to these public User Forums.

Any upgrade version of Acronis will need two serial numbers, one for the upgrade version and one for a previous full version.

From your comments it sounds as if you didn't register the serial for your ATI 2010 to your account if it is not shown in the products listed there, so you would need to check to see if you still have the original CD and associated documentation for that serial / license number?  Is it possible you used a different Acronis account back when you got 2010?

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Hello Christopher,

maybe the article https://kb.acronis.com/content/1832 could be helpful