ATI 2019 Mac - keeps prompting for full disk access on Mojave
Hi,
I just upgraded my MBP to Mojave and ATI 2019 build 14170
It prompts me to add ATI to the Full Disk Access permission list. I did so the first time, and after I quite ATI and confirm that it is still in the Full Disk Access permission list, when I restart ATI it still prompts me - every time.
Please advise.
Thanks,
-Steve
I have the same issue and have an open support case number 03478513
Alan Peacock, could you also show me the screenshot of the Full Disk Access tab?
You'll see that today I've also added the ATI exec file into the Full Disk Access tab to see if that resolved the problem - it didn't.
Alan Peacock, there should be 2 files but you do not have the one that is needed, in the permissions.
Do you still get the screen from Acronis True Image to add permissions on Acronis True Image start?
Please, take the icon from the screen (see the attached screenshot) and drag and drop this exact picture to the "Full Disk Access". Please, report me if after that everything works.
If not, I would like to ask you to show the screenshot of what is added to the "Full Disk Access" tab.
That has worked but I have to say I would never have worked out that was what had to be dragged and dropped - more interestingly, your support guy who took remote control of my system last night didn't know to do that either; he did exactly what I did. Maybe the instructions need to be changed tone clearer or maybe I'm just getting old.
Hi everyone,
I had the same problem and I must say I fully agree with Alan. The logic is to drag this file (icon) directly from the finder. The window you mentioned is only there to help !
And on top of that this issue is responsible for causing troubles doing backups.
So thanks for having solved the problem. It works now for me as well.
Stanislas
Where is this disk access tab? I can't seem to locate it in the software.
I think I found what to change. Thanks!
This worked for me. I agree, the UX is not good :)
Please.....other than the App file, what is the second file that need to be added?I don't get the pop-up, so can't drag the icon over.I have an open case 03478557 but I guess that they are baffled as there has been no response since I sent in the requested date.I am stuck at 'The last backup attempt failed. Failed to enumerate directory 'Macintosh HD:/Library/Application Support/com.apple.TCC/'. It may be corrupted or does not exist. Please check the disk for errors. ref:_00D30Zcb._500501AWq4j:ref'
ThanksRenata Gubaydullina wrote:Alan Peacock, there should be 2 files but you do not have the one that is needed, in the permissions.
Do you still get the screen from Acronis True Image to add permissions on Acronis True Image start?
Please, take the icon from the screen (see the attached screenshot) and drag and drop this exact picture to the "Full Disk Access". Please, report me if after that everything works.
If not, I would like to ask you to show the screenshot of what is added to the "Full Disk Access" tab.
The two files are Acronis True Image.app and com.acronis.trueimagehelper
I would like to join the others who have complained about the clarity of the instructions for granting full disk access. If I had not found this thread, I would never have guessed that the icon was supposed to be dragged from the dialog.
For me it is clear now, but for the sake of new users please make this clearer.
I can only agree with the others on this forum. The way this is outlined is really confusing. I had to get remote support on my Mac to make it work. Has someone pointed me to this discussion or shared the picture with me I could have done this myself. However, with the explanation provided by the popup it was utterly impossible for me to figure out what to do. Very counterintuitive. I would recommend fixing the knowledge based article you have published on Mojave - even after reading that I didn't understand what to do.
Thanks.
Hello posters to this Thread,
There has been a KB article update to address this HERE
Documentation will be updated in the near future as well I suspect.
This is not merely an issue of poor tech support. It relates to how the company communicates, both within the business, and with its customers.
I had the same issue--Acronis True Image was stopped from backing up by errors ever since I had upgraded my Macs to Mojave. It is a sad state of affairs that I have to search for solutions within public forums and that the Acronis tech reps are not aware of the existing solutions and cannot help me. I had thought that the Acronis software was so complicated that not even the "professional" tech reps could figure it out. However, when another layman in a forum can come up with the solution . . .Either the tech reps are so poorly trained, or Acronis cares nothing about the customer experience once their product is sold, the support is sadly lacking.
I have the same issue for a while now and I do not get the popup which lets me drag n drop to the Security & Privacy preferences. How can I trigger this popup? I have also removed the application from my Mac and then installed it again, still no popup.
Or is there a way to add 'com.acronis.trueimagehelper' manually?
Michael,
This is Windows Forum and as such you are unlikely to find an answer here. I recommend that you open a support case or click on Send Message in Renata's post for more help.
You could also try posting on the ATI MAC Forum.
Ian
I am running macOS Majave Version 10.14. And Acronis True Image 2018 Version 22.5.12510. True Image never prompts with the request full access dialog. So, I need to add Full Disk Access to Mac preferences manually. I have added Acronis True Image.app. Where do I find the file com.acronis.trueimagehelper? I cannot find this file (directory?) anywhere on my hard drive.
@Larry, I figured out that True Image 2018 is not compatible with Mojave. You will need to upgrade to the newer 2019 version to get the program to work
Larry Lendo wrote:I am running macOS Majave Version 10.14. And Acronis True Image 2018 Version 22.5.12510. True Image never prompts with the request full access dialog. So, I need to add Full Disk Access to Mac preferences manually. I have added Acronis True Image.app. Where do I find the file com.acronis.trueimagehelper? I cannot find this file (directory?) anywhere on my hard drive.
Larry, please see KB 61832: Acronis True Image 2019: how to grant full disk access on macOS 10.14 Mojave - which links to KB 61814: macOS Mojave(10.14) support in Acronis True Image
Larry Lendo wrote:I am running macOS Majave Version 10.14. And Acronis True Image 2018 Version 22.5.12510. True Image never prompts with the request full access dialog. So, I need to add Full Disk Access to Mac preferences manually. I have added Acronis True Image.app. Where do I find the file com.acronis.trueimagehelper? I cannot find this file (directory?) anywhere on my hard drive.
UPDATE: I got ATI 2018 to work on my macOS Mojave. I had to add a few things to the Mac Privacy Preferences dialog. The applications under Scheduler appear to allow ATI to perform a scheduled backup. The one under Applications allows ATI to do a backup, whether manual or scheduled.
Macintosh HD > Library > Application Support > Acronis > Scheduler
schedmgr
schedwrapper
schedwrapper_
Macintosh HD > Library > Application Support > Acronis > TrueImage
helper
Macintosh HD > Applications
Acronis True Image.app
This fixed my issue with using ATI 2018 with Mojave.
Thanks!
Chuck S.
I have the same issue, but with 'Acronis Backup' not the ATI. And if i add the App like in the Printscreen from @Renata Gubaydullina shown. It only adds the "Backup Agent" but nothing else...
What do i have to add to get the permissions? It promots everytime.
Manuel Maag wrote:I have the same issue, but with 'Acronis Backup' not the ATI. And if i add the App like in the Printscreen from @Renata Gubaydullina shown. It only adds the "Backup Agent" but nothing else...
What do i have to add to get the permissions? It promots everytime.
Hi! Solutions offered in this thread are applicable to Acronis True Image only. |
If you have Acronis Backup 12.5, please make sure you've updated the Agent to the latest available build 11010 and if the issue persists, please start a new discussion in Acronis Backup 12.5 forum.